Sony DVD player troubleshooting

After the counters of electronics stores were flooded with DVD players, these excellent apparatuses also appeared on a table of repairs. How practice shows, there are similar malfunctions of DVD players in a basic mass. All malfunctions of the type of “No disk” or “Error”, random hangs-up during reproduction, etc. are specified below in our troubleshooting table with faults` codes for Sony DVD players.

Sony Handycam HDR-SR10 DVD Player troubleshooting

SymptomRemedy
The 1(O) switch does not function.• Connect the AC power cord securely.
The power is turned on but the DVD-VCR does not operate.• Moisture condensation has occurred. Turn the power off, unplug the AC power cord and leave the DVD-VCR to dry for over three hours.
The clock has stopped and appears in the display window.• The clock stops if the DVD-VCR is disconnected from the wall outlet. Reset the clock (and timer).
The remote commander does not function.• Make sure you are pointing the remote commander at the remote sensor on the DVD-VCR.
• Replace all the batteries in the remote commander with new ones if they are weak.
• Make sure the TV / DVDVIDEO switch is set correctly.
• Select correctly VIDEO or DVD with the SELECT DVD/ VIDEO button.
The tracking meter does not appear on the screen.• The recording condition of the tape is very poor and tracking cannot be adjusted.
You cannot control other TVs.• Set your TV’s code number. The code number may change when you replace the batteries of the remote commander.
There is no picture/picture noise appears.• Re-connect the connecting cord securely.
• The connecting cords are damaged.
• Check the connection to your TV (page 10) and switch the input selector on your TV so that the signal from the player appears on the TV screen.
• The disc is dirty or flawed.
• If the picture output from your player goes through your VCR to get to your TV or if you are connected to a combination TV/VIDEO player, the copy-protection signal applied to some DVD programs could affect picture quality. If you still experience problems even when you connect your player directly to your TV, please try connecting your player to your TV’s S-VIDEO input (page 50).
• You have set the player to progressive format (the PROGRESSIVE indicator lights up in orange) even though your TV cannot accept the progressive signal. In this case, set “Progressive” to “Off’ (page 56).
• Even if your TV is compatible with progressive format (480p) signals, the image may be affected when you set the player to progressive format. In this case, set “Progressive” to “Off” and the player is set to normal (interlace) format (page 56).
• COMPONENT VIDEO OUT jack is not used or “Progressive” of the “SCREEN SETUP” menu is not set correctly while the PROGRESSIVE indicator lights up in orange. Check the setting (page 54) and connection (page 51).
Even though you set the aspect ratio in “TV Type” of the “SCREEN SETUP” menu the picture does not fill the screen.• The aspect ratio of the disc is fixed on your DVD.
There is no picture from your VCR connected to the LINE IN jacks.• The DVD player must be in standby mode to view pictures from your VCR.
There is no sound.• Re-connect the connecting cord securely.
• The connecting cord is damaged.
• The player is connected to the wrong input jack on the amplifier (receiver) (page 11).
• The amplifier (receiver) input is not correctly set.
• The player is in pause mode or in Slow-motion Play mode.
• The player is in fast forward or fast reverse mode.
• If the audio signal does not come through the DIGITAL AUDIO OUT (OPTICAL or COAXIAL) jack, check the audio settings (page 52).
Sound is noisy.• When playing a CD with DTS sound tracks, noise will come from the LINE OUT L/R (AUDIO) jacks (page 30) or DIGITAL AUDIO OUT (OPTICAL or COAXIAL) jack.
The sound volume is low.• The sound volume is low on some DVDs. The sound volume may improve if you set “Audio DRC” to “Wide Range” (page 53).
The disc does not play.• The disc is turned over.
• Insert the disc with the playback side facing down on the disc tray.
• The disc is skewed.
• The player cannot play certain discs (page 6).
• The region code on the DVD does not match the player.
• Moisture has condensed inside the player (page 3).
• The player cannot play CD-Rs, CD-RWs, or DVD-Rs that are not finalized (page 7).
• Make sure the TV / DVD-VIDEO switch is set correctlv.
• Select correctly VIDEO or DVD with SELECT DVD/VIDEO button.
The MP3 audio track cannot be played (page 76).• The DATA CD is not recorded in the MP3 format that conforms to IS09660 Level 1/Level 2.
• The MP3 audio track does not have the extension “ MP3.”
• The data is not formatted in MP3 even though it has the extension “ MP3 ”
• The data is not MPEG1 Audio Layer 3 data.
• The player cannot play audio tracks in MP3PRO format.
The JPEG image file cannot be played.• The DATA CD is not recorded in JPEG format that conforms to IS09660 Level 1/Level 2.
• The JPEG image file does not have the extension “ JPG” or “ JPEG”
• The data is not formatted in JPEG even though it has the extension “ JPG” or “JPEG.”
• Length or width of the image is more than 4720 dots.
The title of the MP3 audio album/track or JPEG image album/file is not correctly displayed.• The player can only display numbers and alphabet. Other characters are displayed as asterisks.
The disc does not start playing from the beginning.• Program play, shuffle play, or repeat play, has been selected (pages 68, 70, 71).
• Resume play has taken effect (page 29).
The player starts playing the disc automatically.• The disc features an auto playback function.
Playback stops automatically.• While playing discs with an auto pause signal, the player stops playback at the auto pause signal.
You cannot perform some functions such as stop, search, slow-motion play, repeat play, shuffle play, or program play.• Depending on the disc, you may not be able to do some operations. See the operating manual that comes with the disc.
The language for the sound track cannot be changed.• Try using the DVD’s menu instead of the direct selection button on the remote (page 63).
• Multilingual tracks are not recorded on the DVD being played.
• The DVD prohibits the changing of the language for the sound track.
The subtitle language cannot be changed or turned off.• Try using the DVD’s menu instead of the direct selection button on the remote (page 63).
• Multilingual subtitles are not recorded on the DVD being played.
• The DVD prohibits the changing of the subtitles.
The angles cannot be changed.• Try using the DVD’s menu instead of the direct selection button on the remote (page 63).
• Multi-angles are not recorded on the DVD being played.
• The DVD prohibits changing of the angles.
The player does not operate properly.• When static electricity, etc., causes the player to operate abnormally, unplug the player.
The playback picture does not appear on the TV screen.• Make sure the TV is set to the channel for the VCR. If you are using a monitor, set it to video input.
The picture is not clear.• Adjust the tracking with the TRACKING +/- buttons.
• The video heads are dirty (see the last page of “Troubleshooting”). Clean the video heads using a Sony video head cleaning cassette. If a Sony cleaning cassette is not available in your area, have the heads cleaned at your nearest Sony dealer (a standard service fee will be charged). Do not use a commercially available liquid type cleaning cassette, as it may damage the video heads.
• The video heads may have to be replaced. Consult your local Sony dealer for more information.
The picture rolls vertically during picture search.• Adjust the vertical hold control on the TV or monitor.
The picture has no sound.• The tape is defective.
• If you made A/V connections, check the audio cord connection.
A TV program does not appear on the TV screen.• Make sure the TV is set to the channel for the VCR. If you are using a monitor, set it to video input.
• Select the correct source with the INPUT SELECT or CH +/- buttons. Select a channel number when recording TV programs; select “LI” or “L2” when recording from other equipment.
TV reception is poor.• Adjust the TV antenna.
The tape starts playing as soon as it is inserted.• The safety tab has been removed. To record on this tape, cover the tab hole.
The tape is ejected when you press • REC.• Check that the safety tab has not been removed.
Nothing happens when you press • REC.• Make sure the tape is not at its end.
The timer does not operate.• Check that the clock is set.
• Make sure a tape has been inserted.
• Check that the safety tab has not been removed.
• Make sure the tape is not at its end.
• Make sure a program has been set for timer recording.
• Make sure your timer settings are past the current time.
• Check that the cable box is turned on.
• The clock stops if the DVD-VCR is disconnected from the wall outlet for more than one minute. Reset the clock and timer.
• Turn the power off and unplug the AC power cord.
A tape cannot be inserted.• Check that a tape is not already in the tape compartment.
The VCR mechanism needs to be cleaned.• Clean the cabinet, panel and controls with a dry, soft cloth, or a soft cloth slightly moistened with a mild detergent solution. Do not use any type of solvent, such as alcohol or benzene.
Control by AV mouse is not possible.• The unit is not compatible with satellite TV receiver AV mouse, etc.

Sony NWZE series DVD Player troubleshooting

SymptomCause/Remedy
There is no sound.The volume level is set to zero.
- Turn the volume up (ty page 11).
The headphone plug is not connected properly.
- Connect the headphone plug properly (page 11).
The headphone plug is dirty.
- Clean the headphone plug with a soft dry cloth.
No songs or video files are stored on the player.
- Follow the instructions in the displayed message, and transfer songs or videos from the computer.
No data is played.The battery is consumed.
- Charge the battery fully.
- If the player does not react, even after charging the battery, press the RESET button to reset the player (page 92).
No data is stored on the player.
Follow the instructions in the displayed message, and transfer data from the computer.
Transferred files are not in a playable format. For details, see "Supported file format” of “Specifications” page 118).
- Songs or videos may not be played back, depending on the file format (page 118).
Photos may not be displayed, depending on the file size or the file format (page 118).
The playback limitation period of the song has expired due to subscription conditions, etc.
- Songs with an expired playback limitation period cannot be played back. Update them using the software used for transferring.
Transferred data is not displayed in its list.The maximum number of files that can be displayed is reached. The maximum number of files is 1,000 files for videos, 8,000 files for photos. Also, the maximum number of folders is 1,000 folders for photos in the photo folder list.
- Delete unnecessary data.
Available capacity is insufficient.
- Delete unnecessary data to increase free space on the player.
After dragging and dropping in Windows Explorer, data hierarchy levels do not correspond to the player (page 27).
Transferred files are not in a playable format. For details, see "Supported file format” of “Specifications” (page 118).
When “All Songs” or “Album” is selected, all the songs will appear, but some songs will not appear when “Folder” is selected.The audio files are not in folders under the “MUSIC” folder.
- Place them in folders under the “MUSIC” folder by dragging and dropping.
Songs are played back within a limited playback range only, such as within one album.The player plays back songs only in the lists from which the playback starts (album list, artist list, etc.) (page 42).
Data cannot be deleted on the player.You cannot delete songs, videos or photos on the player.
- Delete them using the software you used to transfer the data, or Windows Explorer.
Noise is generated.A device emitting radio signals, such as a mobile phone is being used near the player.
- When using devices such as mobile phones, keep them away from the player.
Music data imported from CDs, etc., is damaged.
- Delete the data, then import and transfer it again. When importing data to your computer, close any other applications to avoid data damage.
Transferred files are not in a playable format. For details, see “Supported file format” of “Specifications” {page 118).
- Some songs may not play back, depending on certain file specifications.
Buttons do not work.The HOLD switch is set to the HOLD position.
- Slide the HOLD switch to the opposite position (page 12).
The player contains moisture condensation.
- Wait a few hours to let the player dry.
The remaining battery power is low or insufficient.
- Charge the battery by connecting the player to a running computer page 23).
- If you charge the battery and nothing changes, press the RESET button to reset the player (page 92).
While “Connecting” or “Connected USB (MTP)” is being displayed, you cannot operate the player.
- Disconnect the USB connection, then operate the player.
Media Manager for WALKMAN does not start up.Your computers system environment has changed, perhaps due to an update of the Windows operating system.
“Connecting” or “Connected USB (MTP)” does not appear when connected to the computer with the supplied USB cable.The USB cable is not connected to a USB port on your computer properly.
- Disconnect the USB cable, and then reconnect it.
- Use the supplied USB cable.
A USB hub is being used.
- Connecting the player via a USB hub may not work. Connect the player to your computer using the supplied USB cable.
The computer is running another software other than the one used for transferring.
- Disconnect the USB cable, wait a few minutes, and reconnect it. If the problem persists, disconnect the USB cable, restart the computer, and then reconnect the USB cable.
“Connecting” or “Connected USB (MTP)” may not appear on the player, depending on the software environment that is running on your computer.
- Activate Windows Media Player, or Windows Explorer.
The player is not recognized by the computer when it is connected to the computer.The USB cable is not connected to a USB port on your computer properly.
- Disconnect the USB cable, and then reconnect it.
A USB hub is being used.
- Connecting the player via a USB hub may not work. Connect the player to your computer using the supplied USB cable.
The USB port on your computer may have a problem. Connect the player to another USB port on your computer.
Playback does not stop.With this player, there is no difference between stopping and pausing. When you press the ► button, II appears and playback pauses/stops.
The player does not work.The remaining battery power is insufficient.
- Charge the battery by connecting the player to a running computer (page 23).
- If you charge the battery and nothing changes, press the RESET button to reset the player (page 92).
Transferred data cannot be found.The built-in flash memory of the player was formatted using Windows Explorer.
- Format the built-in flash memory on the player (page 83).
The supplied USB cable was disconnected from the player while data was being transferred.
- Transfer usable files back to your computer and format the built-in flash memory on the player (page 83).
After dragging and dropping in Windows Explorer, data hierarchy levels do not correspond to the player (page 27).
Transferred files are not in a playable format. For details, see “Supported file format” of “Specifications” (page 118).
- Songs or videos may not be played back, depending on the file format (page 118).
- Photos may not be displayed, depending on the file size or the file format (page 118).
The volume is not loud enough.“AVLS (Volume Limit)” is enabled.
- Disable “AVLS (Volume Limit)” ( page 73).
There is no sound from the right channel of the headphones. Or the right channel sound is heard from both sides of the headphones.The headphone plug is not fully inserted.
- If the headphones are not connected correctly, sound will not be output properly. Insert the headphone plug into the jack until it clicks (page 11).

Error codes and troubleshooting