Amazon Kindle troubleshooting

The popular in United States online store Amazon produces the gadget Kindle for e-books reading. Kindle is designed for independent, i.e. autonomous use. It has a built-in cellular modem, which provides the connection through the American mobile operator Sprint. In addition, the communication is free and you don’t need to connect personally. Switching on Kindle, its owner gets access to ninety thousand of e-books. It can be used as a tool for information search, that is like a normal web search engine. Users get access to Wikipedia and Google. There is also an option to follow links from blogs in a simple web browser. In case of problems with the device, please refer to the troubleshooting table below.

ProblemSolution
MY WIRELESS ISN’T WORKING.Try restarting your Kindle by doing the following:
1. Press the Home button.
2. Press the Menu button.
3. Select “Settings.”
4. Press the Menu button.
5. Select “Restart.”
I’M UNABLE TO DOWNLOAD A BOOK EVEN THOUGH I SEE STRONG WIRELESS
SIGNAL STRENGTH.
Try restarting your Kindle by doing the following:
1. Press the Home button.
2. Press the Menu button.
3. Select “Settings.”
4. Press the Menu button.
5. Select “Restart.”
I ONLY RECEIVED A PARTIAL DOWNLOAD OF MY KINDLE CONTENT OR MY KINDLE CONTENT SEEMS TO BE CORRUPTED.Delete the content and re-download from Archived Items by following these steps:
1. Use the 5-way controller to select the content from Home.
2. Move the 5-way to the left to delete and press the 5-way to confirm.
3. Open Archived Items in Home and select the content.
4. Press the 5-way to re-download the content.
I’M HAVING PROBLEMS TRANSFERRING CONTENT FROM MY COMPUTER TO MY KINDLE.Try connecting your Kindle directly to your computer’s USB port instead of a USB
hub or keyboard. If your Kindle was already connected directly to your computer’s
USB port, then try a different port on your computer. If you have anti-virus software
installed on your computer, turn it off temporarily prior to transferring content from
your computer to your Kindle.
TEXT-TO-SPEECH SOUNDS DISTORTED.Try switching between male and female voices and then back again. If that does not resolve the issue then try restarting your Kindle by doing the following:
1. Press the Home button.
2. Press the Menu button.
3. Select “Settings.”
4. Press the Menu button.
5. Select “Restart.”
If that does not solve the issue, play an MP3 or Audible file on your Kindle using the device’s built-in speakers. If the audio still sounds distorted, contact Customer Service.
For instructions on downloading an MP3 or Audible file, see Section 8.4.
MY KINDLE DOESN’T CHARGE WHEN USING THE POWER ADAPTER.Check to see if the charging light next to your Kindle’s micro-USB port is lit. If not, then try another AC outlet. If the charging light still does not come on, then try restarting your Kindle by doing the following:
1. Press the Home button.
2. Press the Menu button.
3. Select “Settings.”
4. Press the Menu button.
5. Select “Restart.”
I CAN’T OPEN ANY OF MY BOOKS AND RECEIVE AN ERROR MESSAGE INSTEAD.Try restarting your Kindle by doing the following:
1. Press the Home button.
2. Press the Menu button.
3. Select “Settings.”
4. Press the Menu button.
5. Select “Restart.”
If restarting your Kindle does not resolve the issue, then try doing a factory reset
of your Kindle. Prior to doing so, back up any personal documents, periodical issues
older than the past seven issues that you’d like to keep, MP3, and Audible files. To do
a factory reset
1. Press the Home button.
2. Press the Menu button.
3. Select “Settings.”
4. Press the Menu button.
5. Select “Reset to Factory Defaults.”
6. After your Kindle restarts, go to Archived Items in Home and re-download the
items you’d like to read. Transfer back the personal documents and other files you
had previously backed up.
NONE OF MY PROBLEMS ARE LISTED ABOVE. WHAT SHOULD I DO?Many issues can be resolved by restarting your Kindle. Try the following:
1. Press the Home button.
2. Press the Menu button.
3. Select “Settings.”
4. Press the Menu button.
5. Select “Restart.”
If restarting your Kindle doesn’t work, then try resetting your Kindle by doing the
following:
1. Disconnect your Kindle from any power source.
2. Slide and hold the power switch for 15 seconds before releasing.
Note that the screen will be blank for approximately 30 seconds while your
Kindle restarts.