BOSE speakers sound bar troubleshooting

The history of BOSE Corporation dates back to the 60-ies of the ХХth century. The company founder Amar Bose spent about 7 years to build a system of direct and reflected sound and to try to implement this theory in practice. Today, BOSE Corporation is recognized by NASA as the leading organization in the field of acoustics. The acoustic units of this brand are notable for their irreproachable flow of sound, high reliability, compact size. To apply any BOSE apparatus means to forget about problems. The troubleshooting table for speakers, sound bar below is intended for users in case of errors of the mentioned BOSE units.

BOSE AM-15II Series speakers sound bar troubleshooting

ProblemWhat to do
System does not function at all• Make sure the receiver and powered Acoustimass module are plugged into an operating AC wall outlet and that the receiver is turned on.
• Be sure to select a source at the receiver (video. CD, DVD, tuner).
No sound• Check the speaker connections.
• Make sure that the powered Acoustimass module is plugged in.
• For digital sound, be sure a coaxial or optical cable connects the digital output of the DVD player with the digital input on your receiver.
• Be sure the audio source selected is correct. For example, select DVD audio on your receiver and player for DVD sound.
• Disconnect any headphones.
• Increase the volume.
No sound from cube speaker arrays• Be sure the powered Acoustimass module is plugged in and the receiver is turned on.
Sound is distorted• Make sure speaker wire is not damaged.
• Reduce the volume of external components connected to the receiver.
No bass• Be sure the speaker connections at the receiver/amplifier are correct (+ to + and - to -).
Not enough or too much bass• Move the powered Acoustimass module closer to a wall or corner to increase bass. Move it farther away from a wall or corner to decrease bass.
• Adjust the LFE Level or Room Compensation control.
No surround sound• Be sure your receiver is processing a signal from a Hi-Fi VCR. stereo TV, laserdisc, or DVD player, or other surround-sound source.
• If you are using the Dolby Pro-Logic mode, check that surround-sound is turned on.
• If you are using digital programming, verify that the settings are correct at the receiver.
• Be sure the source material (DVD. laser disc, or broadcast programming) is Dolby Digital encoded.

Bose CineMate GS Series II speakers sound bar troubleshooting

ProblemWhat to do
No power• Unplug the Acoustimass* module power cord from the AC wall outlet for one minute.
• Make sure the power cord is inserted securely into the Acoustimass module.
• Reconnect the power cord firmly into an operating AC wall outlet. The green LED should flash 10 times, then extinguish (the system will then be in standby).
• Make sure the interface module is plugged into the Acoustimass module properly.
• Make sure you use the remote control to power on the system.
No sound• Make sure the CineMate® system is turned on. The green LED on the front of the interface module should be lit when the system is on.
• Increase the volume.
• If your system is a CineMate GS series II, make sure you pressed the remote button for the source you want to hear.
• Check to see if the TV is muted. If so, press the TV remote control Mute button to unmute it.
• Make sure the interface module and speaker cables are both firmly connected to the Acoustimass module.
• Check the connections on the back of the speakers.
• Check that the correct TV Video input has been selected. See “Selecting the TV input” on page 20.
• Check the connections from the interface module to the TV or other source.
• Check that the TV’s audio output is enabled. See your TV owner’s guide for information.
• If the TV’s audio output is VARIABLE (VAR), make sure the TV’s internal speakers are turned off and the TV volume is turned up.
• If using a sound source other than the TV, check to ensure that the device is playing source material.

Bose Companion 2 Series II speakers sound bar troubleshooting

ProblemWhat you can do
No sound• Make sure the sound source is plugged in and turned on, it is not on mute, and the volume is turned up.
• Make sure headphones are not plugged into the RIGHT speaker.
• Be sure the power pack is securely plugged into the RIGHT speaker and into the AC (mains) outlet.
No sound from one speaker• Make sure the speakers are connected properly and all connectors are inserted firmly.
• Check the sound source. If it is mono (has one channel only), you need a mono-to-stereo adapter to send the sound to both speakers. To request an adapter, contact Bose® Customer Service. Refer to the address sheet included in the carton.
Sound is distorted• Decrease the volume of the sound source affected, and increase the volume on the speakers.
Background noise when no source is playing• Decrease the volume level on your speakers, and increase the level on each sound source to your preferred volume.

Bose Companion 5 speakers sound bar troubleshooting

ProblemWhat to do
Setup was interrupted by the message, "A problem occurred during hardware installation. Your new hardware might not work properly.”• You may have removed the USB cable during the hardware installation process. Insert the USB cable and start again.
• Try a different USB jack.
Setup was interrupted by the message, “This USB device can perform faster if you connect it to a Hi-Speed USB 2.0 port. For a list of available ports, click here.”• You may have plugged into a USB hub that has a USB 1.0 device connected to it. Remove the USB 1.0 device, or plug the Companion 5 system directly into a USB 2.0 port.
No sound from the system.• Disconnect the USB cable from your computer and plug it in again.
• Make sure connections are secure (See “Making system connections” on page 8).
• Check your speaker cords for damage that may be causing an open or short circuit.
• Turn the volume ring on the control pod clockwise.
• If you are using a connected audio device, make sure it is plugged in and the volume control on the device is turned up.
• Make sure the speaker system is in the Active mode (control pod indicator is Green).
• Disconnect headphones.
• Restart your digital audio application. Make sure mute is not set in the application and that the volume is set at a reasonable level.
The entire speaker sys- tem sounds distorted.• Decrease the volume at the sound source and increase the volume on the control pod.
• Disable the effects in any audio application running.
I’m hearing clicks, pops, and abnormal sounds on my computer.• This may be caused by connecting the speaker system to your computer through a USB hub. Disconnect the Companion* 5 system USB cable from the hub and plug it into a USB jack on your computer.
Sound from speakers is not loud enough.• Increase the volume on your computer or other sound source.
System sounds “tinny,” too much treble.• Make sure right (R) and left (L) speakers are on the correct sides of your computer moni- tor. Check the L and R markings on the speaker cord behind each speaker.
• Make sure Bass Compensation control on the Acoustimass® module is not turned fully counterclockwise.
One satellite speaker does not play or sounds distorted.• Check all connections between the satellite speakers, control pod, sound source and the Acoustimass module. Make sure all plugs are fully inserted into the jacks on the module.
• Make sure the speaker cord plug on the speaker in question is fully inserted into its jack on the Acoustimass module.
• To determine if the problem is in the sound source or the Acoustimass module, connect a different sound source to the control pod. If the Companion 5 speaker system operates properly, the problem is in the original sound source. If the problem remains, then the problem is in the Acoustimass module.
• Check balance levels on your sound source.

Bose Free Space 51 speakers sound bar troubleshooting

ProblemWhat to do
No sound• Make sure the receiver is plugged in and turned on.
• Check to be sure the AC power (mains) outlet is working.
• Disconnect any headphones plugged into the headphone jack.
• Make sure the receiver is not set to MUTE.
• Refer to the owner's guide that came with your receiver.
• Check connections to both the speakers and the receiver. Refer to 'Making the connections" on page 6. Correct any connection errors.
• If your Free Space* 51 speakers are connected as a second set of speakers to your receiver/amplifier, check that the connections have been made to the *B" terminals, and that the *B" speakers are selected to play.
No sound from one speaker• Check that the balance control on your receiver/amplifier is centered.
• Check the cord connecting the receiver/amplifier to the silent speaker.
• Disconnect the working speaker from the receiver. Switch the cord of the silent speaker from its original receiver terminals to the other set of terminals (that the working speaker was originally attached to). If the speaker now works, the problem is in your receiver. If the speaker does not work, continue below: Remove the cord from the working speaker and connect it to the silent speaker and either set of receiver terminals. If the speaker now works, the problem is in the original speaker cord. If the speaker does not work, the problem is in the speaker.
One speaker sounds distorted• Follow the same procedure for the problem of "No sound from one speaker," as outlined above.
Not enough bass or treble• Check the tonal balance setting on your receiver/amplifier.
• Adjust the bass and treble controls on the receiver.
• Check the connections to make sure they are correctly in phase (+ to + and - to -). Refer to 'Make the connections” on page 6.

Bose MediaMate speakers sound bar troubleshooting

ProblemCauseSolutions
The speakers don’t playConnectionsMake sure you made all connections. See instructions on pages 7 and 8.
Check the speaker cable. It should be completely plugged into both the accessory and powered speakers. Also read the note on page 7.
Power supplyCheck the detachable power pack. It should be completely plugged into the powered speaker and the wall outlet.
Sound sourceMake sure the sound source is plugged in. Turn it on.
Be sure the source mixer is set for sound source.
VolumeBe sure the volume isn’t set too low.
Headphones plugged inMake sure headphones are not plugged into the headphone jack.
Only one speaker playsMonophonic sound sourceSee the illustration on page 8 for proper speaker cable connection. Also make sure the cable is plugged in completely.
Check your sound source. If it is mono (only one channel), you need to use a mono-to-stereo adapter to get sound from both speakers. Call Bose service.
The sound is distortedVolumeDecrease the volume on your sound source and increase the volume on the speakers.

Error codes and troubleshooting