Brother printer troubleshooting

Brother Industries Ltd is a Japanese transnational corporation having its sales offices all over the world. It was founded in the 1908. The range of Brother products is rather wide. Printers belong to it. Below you can find the troubleshooting table, which helps to reveal possible faults and suggests the way to correct them.

Brother PJ622 printer troubleshooting

ProblemSolution
The paper is jammed in the printerSee Clearing a Paper Jam on page 25.
The paper moves through the printer, but nothing appears on the paperMake sure that you are using genuine Brother thermal paper and that the paper is loaded properly, with the smooth, coated side (the print side) facing down (see Printing on page 19). Check the print density setting (see Setting Printer Driver Options on page 21).
The paper does not feed even though the motor is runningMake sure that the release cover is completely closed. Make sure that you are using genuine Brother thermal paper. Heavy paper may not pass through the printer. If you still have problems, the printer may be damaged. Contact your reseller or Brother Customer Service for assistance.
The printed image is out of alignmentMake sure that you are using genuine Brother thermal paper and that the paper is loaded properly (see Printing on page 19). Check if whether the platen roller is dirty. If it is dirty, clean it (see Cleaning the Platen Roller on page 40).
Print quality is poor, and the printed image is too light or too darkAdjust the density setting using the printer driver (see Making Prints Lighter or Darker on page 20). Make sure that you are using genuine Brother thermal paper.
The image is compressed and stretched in many placesMake sure that the release cover was not left open during printing. If it is open, close it completely. Check if the paper is slipping in the printer. If it is slipping, make sure that the platen roller is clean (see Cleaning the Platen Roller on page 40). Make sure that you are using genuine Brother thermal paper. Before loading paper, make sure that it is not wrinkled.
The top margin is incorrectMake sure that the correct margins have been set in PJ-600 Series Utility and the computer program. Adjust the top and bottom margins as needed. Make sure that you are not forcefully inserting the paper into the paper input slot. Always insert paper gently.
The image for one page requires more or fewer sheets than you expectedMake sure that the computer program, the printer, and the printer driver have been set to match the paper size of the paper that is loaded in the printer. If the computer program or printer driver has been set to print legal-size paper and you insert letter-size paper, the image will require two sheets. Adjust settings in the computer program or the printer driver's dialog box as needed or reduce the size of the print image to fit on a letter-size page. The DATA indicator remains lit in green if data is still in the printer after the page has completed printing.
The side margins are incorrectMake sure that the correct margins have been set in PJ-600 Series Utility and the computer program. Adjust the left margin as needed.
Make sure that the computer program, the printer, and the printer driver have been set to match the paper size of the paper that is loaded in the printer. If the computer program or printer driver has been set to a different width of paper, the image will not print in the proper horizontal position. Adjust the settings as needed.
The printed page does not contain the proper charactersMake sure that you have defined the proper character set (font) in the computer program. Change the character set if necessary. Try changing the font used in the document.
The printed page contains random dotsCheck the printer driver to make sure that it is set correctly. Make sure that the USB cable is connected firmly and correctly. Try using another USB cable.
The DATA indicator remains lit in green but the printer does not printThe printer has not printed all the data received. If no paper is loaded, insert a new sheet of paper. If paper is loaded, remove the paper and insert it again. The printer should start printing. If the printer does not start printing, turn the printer off, turn it on again, and then print the document again. The problem may occur when sending simple ASCII text data to the printer. If a line of text is missing a CR/LF or form feed at the end of the line, the printer may be waiting for more data. Try printing another page, or pressing the tft (Feed) button to manually form feed.
The computer program should be sending data to the printer, but the DATA indicator does light in greenMake sure that the USB cable is connected firmly and correctly. Try using another USB cable.
The DATA indicator turns off while a page remains in the printerThe computer program may not have sent a full page of data. Try printing the document again. The computer program may have sent the wrong page size information, or the paper loaded is the wrong size. Check settings in the computer program and the print driver for the proper page size. Make sure that the page size specified in the computer program matches the paper that is loaded. Make sure that the [Form Feed Mode] setting of the printer driver is not set to [No Feed]. Try pressing the tCl (Feed) button to manually form feed.
The printer ejects a partially printed page, and the DATA indicator remains lit or blinking in greenMake sure that the computer program’s paper size setting is correct.

Brother PS 9000 – Print Server printer troubleshooting

SymptomCauseRemedy
CD-ROM is inserted, but does not start automatically.If your computer does not support Autorun, the main menu will not automatically appear after the CD-ROM is inserted.In this case, run "autorun.exe" in the root directory (D:\ if the CD-ROM is loaded in drive D of the computer) of the CD-ROM.
PS-9000 is not found after searching during setup with the Brother PS-9000. Utility.Make sure that the LINK LED is blinking. If the LINK LED is not blinking, PS-9000 may not be properly connected to the network.Check for the following, and then initialize PS-9000 to its factory default settings and set it up from the beginning. •Check if PS-9000 is turned on.
•Check if the network cable is inserted correctly to PS-9000.
•Check if the network cable is broken.
•Check if the LINK LED of PS-9000 and the Ethernet hub is blinking.
•Check if the Ethernet hub is working properly.
If communication is limited to TCP/ IP, PS-9000 may not be found.If a personal firewall is activated, deactivate it. If TCP/IP filtering limitations are applied, remove them.
The print job is not printed.Make sure that the LINK LED is blinking. If the LINK LED is not blinking, PS-9000 may not be properly connected to the network.Check for the following, and then initialize PS-9000 to its factory default settings and set it up from the beginning. •Check if the PS-9000 power is turned on. •Check if the network cable is inserted correctly to PS-9000.
•Check if the network cable is broken.
•Check if the LINK LED of PS-9000 and the Ethernet hub is blinking.
•Check if the Ethernet hub is working properly. •Check if PS-9000 and the P-touch are connected properly.
•Check if the USB cable is connected properly.
If you are using the TCP/IP protocol, ping PS-9000 with the set IP address to see if there is any reply. If there is no reply to pinging, the IP address may not be set properly.Reset PS-9000 to its factory default settings and set it up again from the beginning.
Example: When sending a ping in Windows 98 MS-DOS
Go to "Start" - "Programs" - "MS-DOS Prompt" and run "Pingxxx.xxx.xxx.xxx". You will see the message below, "xxx.xxx.xxx.xxx" is the IP address of PS-9000.
• When there is a reply to pinging: Reply from xxx.xxx.xxx.xxx:bytes=32 time=58ms TTL=253
Reply from xxx.xxx.xxx.xxx:bytes=32
time=58ms TTL=253
Reply from xxx.xxx.xxx.xxx:bytes=32
time=58ms TTL=253
Reply from xxx.xxx.xxx.xxx:bytes=32
time=58ms TTL=253
• When there is no reply to pinging: Request timed out.
Request timed out.
The print job is not printed.If a DHCP/BOOTP server or an RARP server resides on the network, the IP address is automatically issued by the server. In this case, the IP address that was manually set for PS-9000 may have been overwritten by the server.Create a local environment where the server does not exist and issue the IP address to PS-9000. At the same time, make sure that "Obtain an IP address automatically" in the TCP/IP setting is not marked.
If PS-9000 and the computer are not in the same segment, a subnet mask and gateway address must to be set for PS-9000.Use the Brother PS-9000 Utility to check whether the subnet mask and gateway address are correct.
Check the printer port name of PS-9000. The port name is indicated by "(PTLAN xxxxxx: P-touch TCP Port)" after the assigned port name.
Dial-up starts when printing is performed.Depending on the operating system being used, the automatic dial-up setting may have been specified.When using PS-9000, cancel the setting for automatic dial-up or, if the automatic dial-up setting cannot be cancelled, click (Cancel] in the dialup dialog box to begin printing.
An error occurs during printing.If the unit stopped operating because of a tape width error or no more tape in the cassette during another user's print job, printing is not possible until the error is cancelled.After the other user's print job is finished, try' printing again. Otherwise, use the Web browser to restart PS-9000, and then try printing again.
LPR printing is not available with PS-9000.With some of the P-touch machines, LPR printing is not available.With the PT-9200DX, install the printing software for PS-9000 onto each client, and use it instead of using LPR printing.
The tape width cannot be detected by P-touch Editor 4 or Quick Editor.If PT-9500PC is connected to PS-9000, the tape width detection function of P-touch Editor 4 and Quick Editor does not operate. (There is no tape width detection function with PT-9200DX.)Manually specify the tape width.
Can PS-9000 be initialized (reset to its factory default settings)?PS-9000 can be initialized (reset to its factory default settings) by using the Brother PS-9000 Utility. Select PS-9000 in the PS-9000 setting dialog box of the Brother PS-9000 Utility, and then click (Initialize!. Otherwise, PS-9000 can be initialized by pressing the push button. For further information on how to initialize PS-9000 by pressing the push button, refer to "Parts and Functions" in chapter 1, "About PS-9000".

Brother RJ-3050 printer troubleshooting

ProblemSolution
The printer does not print, or there is a printing error.■ Is the cable loose (when you are using a USB cable)? Check that the cable is connected securely.
■ Is the RD Roll installed correctly? If not, remove the RD Roll and reinstall. (See Setting the RD Roll on page 10.)
■ Is there enough roll remaining? If not, install a new RD Roll.
■ Is the RD Roll compartment cover open? Check that the RD Roll compartment cover is closed.
■ Has a print error or transmission error occurred? Turn off the printer and on again. If the problem still occurs, contact your Brother dealer.
■ Is the roll guide not touching the side of the RD Roll? Move the roll guide against the side of the RD Roll. (See Setting the RD Roll on page 10.)
The POWER indicator (for RJ-3050) or the LCD display (for RJ-3150) is not lit.■ Is the battery inserted correctly? Check that the battery is inserted correctly. If it is, check that the battery has sufficient charge remaining.
■ If the POWER indicator (for RJ-3050) or the LCD display (for RJ-3150) still does not light up, contact your Brother dealer.
Printed paper contains streaks or poor quality characters, or paper is not fed correctly.Is the print head or roller dirty? Although the print head generally remains clean under normal use, lint or dirt from the roller may become stuck on the printer head. If this occurs, clean the roller (see Roller Maintenance on page 109).
A data transmission error appears on your computer.■ Is the correct port selected? Check that the correct port is selected.
■ Is the printer in cooling mode? For RJ-3050, the POWER indicator is flashing in orange. For RJ-3150, the message [Cooling] is displayed on the LCD display. Wait until the indicator stops flashing and then try printing again.
■ Is someone printing via the network? If you try to print while other users are printing large amounts of data, the printer is unable to accept your print job until the ongoing printing is finished. In such situations, execute the print job again after the other jobs are completed.
Paper is jammed or is not ejected correctly after printing.■ Is there dirt or lint on the roller preventing it from rolling freely? Clean the roller. (See Roller Maintenance on page 109.)
■ Check that the ejection path of the paper is not blocked.
■ Check that the RD Roll is set correctly by removing the RD Roll and reinstalling. (See Setting the RD Roll on page 10.)
■ Ensure that the RD Roll compartment cover is closed correctly.
■ If the label peeler is being used (RJ-3150 only), check the label peeler settings in the printer driver’s dialog box or the "Printer Setting Tool". (See When Using the Label Peeler (RJ-3150 Only) on page 13.)
The print quality is poor.■ Is there dust or dirt on the print head or platen roller preventing it from turning freely? Clean the print head or platen roller (see Print Head Maintenance on page 108 and Roller Maintenance on page 109).
■ Adjust the printing density. The print density can be specified in the printer driver’s dialog box or the "Printer Setting Tool".
When printing via the USB cable, the printer repeatedly pauses and then continues printing.Is the printer set for sequential printing? If so, set print mode to buffered printing. For Windows Vista® / Windows Server® 2008: Open printer properties from [Control Panel] - [Hardware and Sound] - [Printers] and click [Printing Preference] button in the [General] tab. Click the [Other] tab and choose the option [After one page of data is received].) For Windows® 7 / Windows® 8 / Windows® 8.1 / Windows Server® 2008 R2 / Windows Server® 2012 / Windows Server® 2012 R2: Open printer properties from [Devices and Printers], right-clicking the printer whose settings are to be changed, and selecting [Printing Preference], Choose the option [After one page of data is received].
An error occurs when the roll cannot be fed to the beginning of the printing.If a feed error occurs, use the Paper Size Setup of the Printer Setting Tool to assign the correct paper settings to the printer.
The computer program should be sending data to the printer, but the POWER indicator does not blink green. (RJ-3050 only)Make sure that the USB cable is connected firmly and correctly. Try using another USB cable. Depending on whether you are using Bluetooth or Wi-Fi, confirm that the 0 (Bluetooth) indicator or the ^ (Wi-Fi) indicator is lit in blue. If it is not, check the connection. (See Connecting the Computer and Printer on page 24.)
The label is ejected with the backing attached (when using the label peeler). (RJ-3150 only)■ Check that the RD Roll is set correctly (see Setting the RD Roll on page 10). ■ Check that the peeler is set up correctly (see When Using the Label Peeler (RJ-3150 Only) on page 13).
There is an error (when using the label peeler). (RJ-3150 only)■ Is the peeler set up correctly? Check that the peeler is set up correctly (see When Using the Label Peeler (RJ-3150 Only) on page 13).
Incorrect Password■ Is the admin password correct? Enter the correct password.
■ If you do not remember the password, use [Device settings] of the “Printer Setting Tool" to reset the password. For details, see 11 Admin Password in Display Settings (1) (RJ-3150 only) on page 74.
No Template Selected■ There is no template with the specified number. Specify a correct number.
■ When printing a template, an error is indicated if the specified template does not exist.
Invalid Database Record■ There is no database with the specified number. Specify a correct number.
■ An error is indicated if the search for a template with a linked database fails.
Media Error! Check Loading■ Is the correct RD Roll installed? Check that the correct media, for example, type (die-cut label or continuous length tape) and die-cut label size, is installed.
■ Is the RD Roll installed correctly? If not remove the RD Roll, and then reinstall it. For details, see Setting the RD Roll on page 10.
■ Are the roll guides touching the sides of the RD Roll? Move the roll guides against the side of the RD Roll. For details, see Setting the RD Roll on page 10.
■ Is enough of the roll remaining? If not, install a new RD Roll.
Cover Open Close CoverIs the RD Roll compartment cover open? Check that the RD Roll compartment cover is closed.
Communication Error■ Transfer of the data failed. When sending a template as a .blf file, an error is indicated if the model name in the file is different.
■ Has the wireless LAN or Bluetooth connection been interrupted? The wireless LAN or Bluetooth connection was interrupted. Turn off the printer, and then turn the printer on again.
WPS did not connect Try to connect again?■ The access point could not be found.
■ An access point for establishing a connection could not be specified.
Mass Storage Operation ErrorIs the printer in mass storage mode? An error is indicated if the file system becomes corrupted or a file is copied while a mass storage file is being processed. Turn off the printer.
No compatible USB device. Remove DeviceHas a device been connected that is not supported by the USB host port? An overcurrent was detected by the USB host port, or connection of an unsupported device was detected. Turn off the printer, and then check the connected device.

Brother TD-2020  printer troubleshooting

ProblemSolution
The POWER indicator is not lit.■ Is the AC power cord inserted correctly? Check that the AC power cord is inserted correctly. If it is, try plugging it into another AC power outlet.
■ Be sure to use a genuine Brother AC adapter.
■ Is the rechargeable Li-ion battery (optional) installed correctly? If the rechargeable Li-ion battery (optional) is being used, check that it is installed correctly.
■ If the POWER indicator still does not light up, contact Brother Customer Service.
The indicators show that the printer is in boot mode.■ The AC adapter was unplugged while the firmware was being updated, and the printer started up in boot mode the next time it was started. This issue must be resolved. Contact your reseller or Brother Customer Service for assistance.
The indicators show that the printer is cooling.■ The print head or motor is too hot.
Print head: If the print head becomes too hot, it may produce imaging on the paper in areas not intended to be printed. This condition is normal when printing a large number of documents with a high print density. The printer will stop, then resume printing after the print head has cooled down. To avoid or delay the onset of this condition, print using a lighter density setting, reduce the amount of black areas being printed (for example, remove background shading and colors in graphs and presentation documents). Also, make sure that the printer has adequate ventilation and is not located in an enclosed space.
Motor: If the printer is used continuously, the motor will become too hot. In this case, the printer will stop and resume printing after the motor has cooled down.
This condition may occur more often when the printer is used at a high altitude (above 3,048 m (10,000 feet)) due to the lower air density available to cool the printer.
The indicators show that a system error has occurred.If this condition occurs, turn off the printer, and then contact your reseller or Brother Customer Service.
The printer does not print.■ Is a cable loose? Check that the cables are connected securely.
■ Is the STATUS indicator blinking? An error occurred. Check the error details in Indicators on page 53, and then see If the STATUS indicator was blinking in red on page 61.
Media is not fed correctly.■ Is the print head or platen roller dirty? Although the print head generally remains clean under normal use, dust or dirt from the platen roller may become stuck to the print head. If this occurs, clean the print head or platen roller. For details, see Print Head Maintenance or Platen Roller Maintenance on page 51.
■ Are the sensors in the correct position? Check that the sensors are correctly positioned. For details, see Checking the Sensor Position on page 17.
■ Has the paper size information been registered with the printer? If the paper size information has not been registered with the printer, the media will not be fed correctly. For details, see Registering Paper Size Information With the Printer on page 9.
A data transmission error appears on your computer.■ Is the correct port selected? Check that the correct port is selected.
■ Is the printer in cooling mode (the POWER indicator is blinking in orange)? Wait until the indicator stops blinking, and then try printing again.
■ Is someone printing via the network? If you try to print while other users are printing large amounts of data, the printer will be unable to accept your print job until ongoing printing is finished. In such a situation, execute the print job again after the other jobs are completed.
Media is jammed. Media is not ejected correctly after printing.■ Is there dust or dirt on the print head or platen roller preventing it from turning freely? For details, see Print Head Maintenance or Platen Roller Maintenance on page 51.
■ Check that the media exit path is not blocked.
■ Is there adhesive on the media exit, or has a media misfeed occurred? For details, see Media Exit Maintenance on page 52.
■ Remove the RD Roll, and then reinstall it. For details, see Inserting the RD Roll on page 15.
■ Check that the RD Roll compartment top cover is firmly closed.
■ If the label peeler (optional) is being used, check that printer driver settings for the Peeler function have been specified correctly. For details, see Printer Driver Settings on page 109.
The print quality is poor. Printed labels contain white streaks.■ Adjust the printing density. The print density can be specified in the printer driver’s dialog box or the “Printer Setting Tool”. (See Print Density on page 36)
■ Is there dust or dirt on the print head or platen roller preventing it from turning freely? Clean the print head or platen roller. For details, see Print Head Maintenance or Platen Roller Maintenance on page 51.
I want to reset the printer. I want to delete the data transferred from the computer.To reset the printer, perform the following procedure. Press and hold the (!) (Power) button to turn the printer off. Press and hold the (Feed) button and the (!) (Power) button until the POWER indicator lights in orange and the STATUS indicator blinks in green. While holding down the (!) (Power) button, press the tCi (Feed) button 6 times. Release the (!) (Power) button. All of the transferred data from the computer will be deleted, and the printer will be reset to its factory settings.
I want to cancel the current print job.Make sure that this printer is turned on, and then press the (!) (Power) button.
I want to reset the incrementing field.Hold down the m (Print) button for at least 5 seconds, until the POWER and STATUS indicators blink 3 times in orange.
The media cannot be fed to the beginning of a label. An error occurred.■ If a feed error occurred, use the Custom Label Tool to apply the correct paper settings to the printer.
■ Are the sensors in the correct position? Check that the sensors are correctly positioned. For details, see Checking the Sensor Position on page 17.
Even though data is being sent to the printer, the POWER indicator is not blinking in green.Make sure that the USB cable is connected firmly and correctly. Try using another USB cable. If a connection is being made using the WLAN interface (optional) or Bluetooth interface (optional), check that the slide switch for each unit has been turned on.
The labels are not being peeled off correctly (when using the optional label peeler).■ Make sure that the paper is correctly fed through the label peeler.
■ Has the peeler option setting been specified in the printer driver and with the "Printer Setting Tool"? For details, see Printer Driver Settings on page 109 or Media Sensor (Peeler) (TD-2120N/2130N only) on page 37.
The media is not ejected correctly (when using the optional label peeler).Has the sensor of the label peeler been exposed to direct sunlight? If the sensor of the label peeler has been exposed to direct sunlight, loaded media may not be detected correctly. Use the printer in a location not exposed to direct sunlight.
The printer does not operate according to the operations performed with the touch panel display (when using the optional touch panel display).■ Does the touch panel name (A or B) printed in the upper- right comer of the touch panel match the specified touch panel name, which appears in the lower-right corner of the main screen on the LCD? If they do not match, select [set Panel] from the touch panel display, and then select the correct setting. For details, see Specifying Settings From the Touch Panel Display on page 74.
■ Has the type of data assigned to one-touch keys been correctly specified? If the correct setting has not be selected, select [Keys Function] from the touch panel display, and then correctly select [Template] or [Database]. For details, see Selecting the Data Assigned to Keys on the One-Touch Panel on page 84.
Although no key in the touch panel display was pressed, data was unintentionally entered (when using the optional touch panel display).■ Since foreign material, such as dust, caught between the touch panel, protective sheet and touch panel holder may cause a malfunction. Make sure that no foreign material is attached.
■ Has the touch panel been folded? When a folded touch panel is used, the fold may press on the touch panel holder. Therefore, do not use a touch panel that has been folded.
The data that was entered is different than the data for the touch panel key that was pressed (when using the optional touch panel display).■ Since foreign material, such as dust, caught between the touch panel, protective sheet and touch panel holder may cause a malfunction. Make sure that no foreign material is attached.
■ Has the touch panel been folded? When a folded touch panel is used, the fold may press on the touch panel holder. Therefore, do not use a touch panel that has been folded.

Error codes and troubleshooting