DeLonghi espresso machine troubleshooting

De’Longhi is an Italian group of companies. It exports over 70% of its products to 98 countries of the world. The highest Italian quality, stunning design, guaranteed high quality of coffee brewing-all this makes De’Longhi internationally recognized authority in all matters pertaining to the coffee. And the troubleshooting table below is worked- out to assist any user to understand the faults of De’Longhi units.

DeLonghi BCO320T espresso machine troubleshooting

ProblemPossible causesSolution
No espresso coffee is deliveredNo water in the boilerFill the boiler with water
The holes in the filter holder are blockedClean the filter holder spout holes
The filter is clogged.Clean the filter and holes thoroughly using a pin
The espresso takes longer to brewThe coffee is ground too fine, or too much coffee in the filter, or pressed coffee.Use a different kind of coffee, put less coffee into the filter and do not press the coffee.
No milk froth is formed when making cappuccinoMilk not cold enoughAlways use skim milk at refrigerator temperature.
Cappuccino maker dirtyThoroughly clean the holes in the cappuccino frother
The drip coffee takes longer to brewThe drip coffee machine needs to be descaledDescale as described in the section DESCALING THE DRIP COFFEE SECTION
The coffee has an acidic tasteInadequate rinsingRinse the appliance as described in the section DESCALING THE DRIP COFFEE SECTION
Leaks on counterFilled too much waterBe sure to do not fill more than the 10 cups of water as specified on fig. 8, pg.4.
ON/OFF light does not stay onThe automatic shutoff time is set at 0.00See section "Length of warming time"

DeLonghi kMix DES02  espresso machine troubleshooting

ProblemPossible causesSolution
Espresso coffee doesn't come out of the machineThe coffee is damp and/or pressed too firmly into the filterCheck that you are using ground coffee suitable for espresso makers. Press the coffee more lightly in the filter and change the grind if necessary.
The holes in the filter holder are blockedClean the holes in the spouts
The coffee outlet is blockedClean as indicated in the cleaning section.
The tank is incorrectly fitted and the valve at the bottom is not open.Press the tank lightly so as to open the valve at the bottom
The holes in the crema device are blocked.Dismantle the crema device 8 and clean parts thoroughly. See Cleaning (filter) section.
Espresso coffee drips from the edges of the filter holder, instead of from the holes.The filter holder is incorrectly attached to the machine.Refit the filter holder, making sure it is located correctly and turn to the right.
The gasket of the espresso boiler has lost its elasticity.Get the gasket replaced. Refer to Service and Customer Care.
The holes in the filter holder spouts are blockedClean the holes in the spouts.
Too much coffee has been placed in the coffee filterDecrease the quantity of coffee.
The espresso coffee is coldPre heating the machine was not carried out.Follow instructions on pre heating the coffee machine.
The green coffee ready indicator light was not glowing when the coffee button was pressed.Wait until the green coffee indicator light stops flashing before pressing the coffee button.
The pump is too noisyThe water tank is emptyFill the tank with water.
The tank is incorrectly fitted and the valve in the bottom is not open.Press the tank lightly so as to open the valve at the bottom.
The coffee cream is light in colour and is dispensed too quickly.The ground coffee has not been pressed enough.Press the coffee more firmly.
Insufficient ground coffee has been used.Increase the quantity of coffee in the filter.
Too much coffee has been dispensed.Decrease the quantity of coffee dispensed into the cup(s).
The coffee used is unsuitable.Change the type of coffee used.
The coffee cream is dark in colour and is dispensed too slowly.The ground coffee has been pressed too firmly.Press the coffee less.
The coffee outlet is blocked.Clean as indicated in the cleaning section.
Too much coffee has been used.Decrease the quantity.
The coffee is too finely ground.Change the coffee and buy one suitable for espresso machines.
The coffee used is unsuitable.Change the type of coffee used
The coffee has an acidic tasteThe machine was not rinsed thoroughly after descalingFlush the machine with several changes of clean water and rinse all components, see cleaning
The milk does not froth when making a cappuccinoThe milk is not cold enough.Always use milk from the refrigerator.
Try milk with a different fat content.
The cappuccino maker is dirty.Clean the steam delivery tube as well as the nozzle. See Cleaning.

DeLonghi Magnifica EAM3200 Series espresso machine troubleshooting

ProblemCauseSolution
The espresso / coffee is not hot•The cups have not been pre-heated•Heat cups by rinsing them in hot water or leave them on the cup warmer
•The brewing system is too cold• Heat the brewing system by pressing the (droplets and many droplets)button before making the espresso / coffee (Figure 29)
The espresso / coffee does not have a crema•The machine uses too little coffee during the brewing process•Turn the espresso / coffee flavor dial (Figure 9) a little clockwise
•The coffee is ground too coarse•Turn the grinding dial (Figure 3) one click counter-clockwise
•The ground coffee is not correct•Use another brand or coffee blend
The espresso / coffee comes out too slowly•The coffee is ground too fine•Turn the grinding dial (Figure 3) one click clockwise
•The machine uses too much coffee during the brewing process•Turn the espresso / coffee flavor dial (Figure 9) a little counter-clockwise
The espresso / coffee comes out too quickly•The coffee is ground too coarse•Turn the grinding dial (Figure 3) one click counter-clockwise
•The machines uses too little coffee during the brewing process•Turn the espresso / coffee flavor dial (Figure 9) a little clockwise
The espresso / coffee does not come out of one of the spouts• The spout is blocked•Scrape the remains of dry coffee with a needle
Turning the steam dial, no steam comes out of the milk frother•The holes in the spouts are clogged•Clean the holes in the milk frother and the steam nozzle (Figure 23)
Pressing the c? and buttons does not deliver coffee, but only water•Ground coffee may be blocked in the funnel•Remove the ground coffee inside the funnel, using a knife. Then clean the brewing system and the inside of the machine.
Pressing the © button, the machine does not switch on•The machine is not plugged in•Check that the power cord is plugged into the outlet
The brewing system cannot be removed for cleaning•The machine is on. The brewing system can only be removed if the machine is off.•Turn the machine off. WARNING: The brewing system can only be removed when the machine is off.
Ground coffee is used (rather than beans) and the machine does not deliver espresso / coffee•Too much or not enough ground coffee has been added•Remove the brewing system and thoroughly clean the inside of the machine if too much coffee has been added. Not enough coffee, add a little more.
•The (Spoon with a triangle) button has not been pressed and the machine has used both pre-ground coffee and coffee ground by the grinder•Thoroughly clean the inside of the machine. Repeat the operation by pressing the (Spoon with a triangle) button.
•Ground coffee has been added when the machine is off•Remove the brewing system and thoroughly clean the inside of the machine.
Espresso / coffee is dispensed outside the dispenser•The holes in the spouts are clogged with dry coffee•Scrape the holes with a needle
•The mobile drawer inside the service door is blocked and cannot swing•Thoroughly clean the mobile drawer and also near the hinges so that it can swing smoothly
No coffee comes out of coffee spout•No water in water tank•Fill water tank and replace inside machine.
•No beans or no pre- ground coffee•Fill bean container with beans or fill ground coffee container with pre- ground coffee •Clean the brewing system
•The brewing system needs to be cleaned•Adjust the grinder setting
•Coffee is too fine
The grinder makes an extremely loud noise•Check the coffee bean container, a stone may be blocking the grinding burrs•Remove the stone from the coffee bean container
The appliance takes too long to heat up or a limited volume of water comes out of the nozzle•The circuit of the appliance is clogged by lime scale•Decalcify the machine

DeLonghi Nespresso LATTISSIMA PRO espresso machine troubleshooting

ProblemSolution
No light on display.Check the mains, plug, voltage, and fuse. Press the ON button located behind the machine display. In case of problems, call the Nespresso Club.
Machine too hot message, indicated in display.In certain conditions, machine heater reaches high temperature, (ie. after an emptying of the fluid system). Simply wait, machine will cool down automatically.
Coffee comes out very slowly.Flow speed depends on the coffee variety. Descale if necessary; see Descaling section.
Coffee is not hot enough.Preheat cup.
Descale if necessary; see Descaling section.
Capsule area is leaking (water in capsule container).Position capsule correctly. If leakages occur, call the Nespresso Club.
Irregular blinking.Send appliance to repair or call the Nespresso Club.
No coffee, just water runs out (despite inserted capsule).In case of problems, call the Nespresso Club.
Lever cannot be closed completely.Empty capsule container. Make sure that no capsule is blocked inside the capsule container.
Quality of milk froth is not up to standard.For a perfect milk froth, use skimmed or semi-skimmed milk at refrigerator temperature (about 4°C).
Rinse after each milk based preparation. Place a recipient under milk outlet, rotate the milk regulator knob until «CLEAN» position.
Every two days, disassemble the R. C. S. and clean all components in the upper level of a dishwasher.
Machine needs repair message, indicated in display.Contact the Nespresso Club or Nespresso authorized representative for examination, repair or adjustment.

DeLonghi WSAM 6700 espresso machine troubleshooting

DISPLAYED MESSAGEPOSSIBLE CAUSEREMEDY
FILL TANK!• The water tank is empty or positioned incorrectly.• Fill the tank with water and/or insert it correctly, pushing it as far as it will go.
GROUND TOO FINE ADJUST MILL! Insert water spout and press OK• The grinding is too fine and the coffee is delivered too slowly.• Make the coffee again and turn the grinding adjustment knob one click clockwise towards “7” while the coffee mill is in operation. The effect is only visible after delivering two coffees.
• The machine cannot make coffee as there is air in the hydraulic circuit• Press the OK icon to deliver water from the spout until it flows out normally.
INSERT WATER SPOUT!• The water spout is not inserted or is inserted incorrectly.• Insert water spout as far as it will go.
EMPTY GROUNDS CONTAINER• The grounds container is too full or more than 3 days have passed since you last made coffee (this guarantees correct hygiene of the machine).• Empty the grounds container and clean, then replace. Important: when removing the drip tray, the grounds container MUST be emptied, even if it is not completely full. If this is not done, when you make the next coffees, the grounds container may fill up more than expected and clog the machine.
INSERT GROUNDS CONTAINER• After cleaning, the grounds container has not been replaced.• Open the service door and insert the grounds container. If grounds container is inside the machine and message is still displayed, there may be a damaged mircoswitch and customer service should be called.
INSERT MILK CONTAINER!• The milk container is not inserted..• Insert milk container as far as it will go.
DESCALE!• The machine must be descaled.• The descaling procedure described in the "Descaling” section needs to be performed as soon as possible.
LESS COFFEE!• Too much ground coffee has been used.• Select a milder taste or reduce the quantity of pre-ground coffee, then make the coffee again.
ADD PRE-GROUND COFFEE!• The “pre-ground coffee” function has been selected without placing any pre- ground coffee in the funnel.• Place pre-ground coffee in the funnel.
• The funnel (A8) is blocked.• Empty the funnel with the help of a dull knife, as described in the section “Cleaning the pre-ground coffee feed funnel".
FILL BEANS CONTAINER!• The coffee beans have run out.• Fill bean container
INSERT BREW GROUP ASSEMBLY!• The brew group has not been replaced after cleaning.• Insert the brew group as described in the section “Cleaning the brew group”.
CLOSE DOOR!• The service door is open• Close the service door.
GENERAL ALARM!• The inside of the appliance is very dirty.• Clean the inside of the appliance thoroughly as described in the section “Cleaning the inside of the machine”. If the message is still displayed after cleaning, contact customer services.
PRESS CLEAN BUTTON• Milk has been delivered recently and the tubes inside the milk container must be cleaned.• Press the CLEAN button and keep it pressed until the progress bar which appears on the display together with the message “Cleaning” is complete.
ADD PRE-GROUND COFFEE! PRESS OK• The appliance is delivering a LONG coffee of more than 4.2 oz (125 ml).• Add a level measure of pre-ground coffee and confirm by pressing the OK icon.
The coffee is not hot• The cups have not been preheated.• Warm the cups by rinsing them with hot water.
• The brew group has cooled down because 2-3 minutes have elapsed since the last coffee was made.• Before making coffee, rinse as described in the notes in the section “Preparing coffee using coffee beans”.
The coffee is not creamy enough• The coffee is ground too coarsely.• Turn the grinding adjustment knob one click anticlockwise towards “1” while the coffee mill is in operation (fig. 11). Continue one click at a time until coffee delivery is satisfactory. The effect is only visible after delivering two coffees.
• Wrong type of coffee.• Use a type of coffee for espresso coffee makers.
The coffee is delivered too slowly or a drop at a time.The coffee is ground too finely.Turn the grinding adjustment knob one click clockwise towards “7” while the coffee mill is in operation (fig. 11). Continue one click at a time until coffee delivery is satisfactory. The effect is only visible after delivering two coffees.
The coffee is delivered too quickly.• The coffee is ground too coarsely.• Avoid turning the grinding coarseness regulator excessively otherwise when you select two cups, the coffee may be delivered a drop at a time. The effect is only visible after delivering two coffees.
Coffee does not come out of one of the spouts.• The spouts are blocked.• Clean the spouts with a toothpick (fig. 39).
The coffee does not come out of the spouts, but from around the service door (A19).• The holes in the spouts are clogged with dry coffee dust.• Clean the spouts with a toothpick, sponge or hard bristled kitchen brush.
• The coffee guide (A21) inside the service door is blocked and cannot swing.• Thoroughly clean the coffee guide (A21), particularly near the hinges.

Error codes and troubleshooting