ILive speakers sound bar troubleshooting

iLive articles are engineered to scale up the capacities of such digital devices as mobiles phones, tablets, televisions, Bluetooth devices, etc. The brand is focused upon providing products, which extend these devices in design and functions. The wide product range includes speakers sound bar. Find below the troubleshooting table for thses articles. Refer to it in case of problems.

PROBLEMPOSSIBLE SOLUTION
Cannot complete Wi-Fi network set upMake sure the speaker has power and is charged.
Make sure you are connecting to the correct Wi-Fi network.
If using a dual band wireless router, be sure to use the 2.4G frequency.
Be sure to enable Wi-Fi on your mobile device.
Test your internet connection by loading/reloading a web page. If you cannot load the page, you may need to restart your router.
Use the alternate connection method (pg. 12).
Uninstall then reinstall the app, power the speaker OFF. then ON. and restart setup.
Intermittent audio/audio doesn't playMake sure the volume on the speaker or your connected device is not too low.
Interference may be interrupting the Wi-Fi signal (possible sources could be microwaves, cell phone signals, etc.). Move the system to another location to test.
Stop other applications that may be streaming media from the internet.
System may have a weak Wi-Fi connection. Move system closer to your router.
Bluetooth fails to connectMake sure the speaker has power and is charged.
Make sure both the speaker and your device are in Bluetooth mode.
Stay within 33 ft of the speaker when pairing.
Aux In won't playMake sure the audio cable is firmly connected to the audio ports of both devices.
Make sure the volume on the speaker or your connected device is not too low.
Press the Source button to manually switch to Aux In mode.
White noiseTurn the speaker off and restart.
Speaker still will not function propertyHold down the WPS button for 10 seconds to restore factory settings.