Samsung television troubleshooting

Samsung Group is a South Korean company, which includes several subsidiaries. The brand Samsung was founded in the 1948. Its name means “three stars”. TVs are produced by the business division Samsung Electronics Ltd. The company Samsung has not lost its leading position in the electronics industry at the present day. The troubleshooting table below is intended for Samsung TVs. Refer to it whenever you have problems with TVs of the brand.

Samsung 3 series television troubleshooting

ProblemSolution
No sound or picture.• Check that the mains lead has been connected to a wall socket.
• Check that you have pressed the 0 button on your set.
• Check the picture contrast and brightness settings.
• Check the volume.
Normal picture but no sound.• Check the volume.
• Check whether the MUTE'tf button has been pressed on the remote control.
• Check if "TV Speaker" is on.
Screen is black and power indicator light blinks steadily.• On your computer check; Power, Signal Cable.
• The TV is using its power management system.
• Move the computer’s mouse or press any key on the keyboard.
No picture or black and white picture.• Adjust the colour settings.
• Check that the broadcast system selected is correct.
Sound and picture interference.• Try to identify the electrical appliance that is affecting the set and move it further away.
• Plug your set into a different mains socket.
Blurred or snowy picture, distorted sound.• Check the direction, location and connections of your aerial. This interference is often due to the use of an indoor aerial.
Remote control malfunctions.• Replace the remote control batteries.
• Clean the upper edge of the remote control (transmission window).
• Check the battery terminals.
'Check signal cable.' message is displayed.• Check that the signal cable is firmly connected to the PC or video sources.
• Check that the PC or video sources are turned on.
On PC mode, 'Mode Not Supported' message is displayed.• Check the maximum resolution and the frequency of the video adaptor.
• Compare these values with the data in the Display Modes.
The damaged picture appears in the corner of the screen.If "Just Scan" is selected in some external devices, the damaged picture may appear in the corner of the screen. This symptom is caused by external devices, not TV.
The 'Resets all settings to the default values' message appears.This appears when you press and hold the EXIT button for a while. The prod- uct settings are reset to the factory defaults.

Samsung 5 series television troubleshooting

IssuesSolutions and Explanations
There is no picture video.• Check cable connections (remove and reconnect all cables connected to the TV and external devices).
• Set your external devices’ (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the connections to the TV input. For example, if an external device’s output is HDMI, it should be connect to an HDMI input on the TV.
• Make sure your connected devices are powered on.
• Be sure to select the TV’s correct source by pressing the SOURCE button on the TV remote.
The TV is not receiving all channels.• Make sure the Antenna cable is connected securely.
• Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU - Setup - Plug & Play (Initial setup) and wait for all available channels to be stored (p. 7).
• Verify the Antenna is positioned correctly.
The picture is distorted: macro block error small block, dots, pixeiization• Compression of video contents may cause picture distortion, especially with fast moving pictures such as sports and action movies.
• A low signal can cause picture distortion. This is not a TV issue.
A “Mode Not Supported" message appears.• Set your PC’s output resolution and frequency so they match the resolutions supported by the TV (p. 23).
“PC" is always shown on the source list, even if a PC is not connected.• This is normal; “PC" is always shown on the source list, regardless of whether a PC is connected.
The video is OK but there is no audio.• If you are using a HDMI connection, check the audio output setting on your PC.
Wireless network connection failed.• Samsung Wireless USB dongle is required to use a wireless network.
• Make sure the Network Connection is set to Wireless (p. 26).
• Make sure the TV is be connected to a wireless IP sharer (router).
The picture won’t display in full screen.• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents.
• Black bars on the top and bottom will appear during movies that have aspect ratios different from your TV.
• Adjust the picture size options on your external device or TV to full screen.
The remote control does not work.• Replace the remote control batteries with the poles (+/-) in the right direction.
• Clean the sensor’s transmission window on the remote.
• Try pointing the remote directly at the TV from 5-6 feet away.
The cable/set top box remote control doesn’t turn the TV on or off, or adjust the volume.• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user manual for the SAMSUNG TV code.
A “Mode Not Supported" message appears.• Check the supported resolution of the TV, and adjust the external device’s output resolution accordingly. Refer to the resolution settings on page 23 of this manual.
There is a plastic smell from the TV.• This smell is normal and will dissipate over time.
The TV Signal Information is unavailable in the Self Diagnostic Test menu.• This function is only available with digital channels from an Antenna / RF/Coax connection (p. 22).
The TV is tilted to the side.• Remove the base stand from the TV and reassemble it.
There are difficulties assembling the stand base.• Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, use a magnetized screw driver.
The channel menu is greyed out. (unavailable)• The Channel menu is only available when the TV source is selected.
Your settings are lost after 30 minutes or every time the TV is turned off.• If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Change the settings from Store Demo mode to Home Use mode in the Plug & Play (Initial setup) procedure. Press the SOURCE button to select TV mode, and go to MENU — ► Setup - Plug & Play (Initial setup) - ENTER O' (p. 7).
You have intermittent loss of audio or video.• Check the cable connections and reconnect them.
• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are flexible enough for long term use. If mounting the TV to the wall, we recommend using cables with 90 degree connectors.
You see small particles when you look closely at the edge of the frame of the TV.• This is part of the product’s design and is not a defect.
The PIP menu is not available.• PIP functionality is only available when you are using a HDMI, PC or components source (p. 21).
The message “Scramble signal” or “Weak Signal/No Signal" appears.• If you are using a CAM CARD (CI/CI+), check that it is installed into the common interface slot.
• If there is still a problem, pull the CAM CARD out of the TV and insert it into the slot again.
You turned the TV off 45 minutes ago, and it turned on again.• It is normal. The TV operates the OTA (Over The Aerial) function itself to upgrade firmware downloaded whilst your watching TV.
There are recurrent picture/sound issues.• Check and change the signal/source.
A reaction may occur between the rubber cushion pads on the base stand and the top finish of some furniture.• To prevent this, use felt pads on any surface of the TV that comes in direct contact with furniture.

Samsung BN68-02712A-06 television troubleshooting

ProblemPossible Solution
Anynet+ does not work.• Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only.
• Only one receiver (home theater) can be connected.
• Check if the Anynet+ device power cord is properly connected.
• Check the Anynet+ device’s Video/Audio/HDMI cable connections.
• Check whether Anynet+ (HDMI-CEC) is set to On in the Anynet+ setup menu.
• Check whether the TV remote control is in TV mode.
• Check whether the remote control is Anynet+ compatible.
• Anynet+ doesn’t work in certain situations. (Searching channels, operating Media Play or Plug & Play (initial setup), etc.)
• When connecting or removing the HDMI cable, please make sure to search devices again or turn your TV off and on again.
• Check if the Anynet+ Function of Anynet+ device is set on.
1 want to start Anynet+.• Check if the Anynet+ device is property connected to the TV and check if the Anynet+ (HDMI-CEC) is set to On in the Anynet+ Setup menu.
• Press the TOOLS button to display the Anynet+ menu and select a menu you want.
1 want to exit Anynet+.• Select View TV in the Anynet+ menu.
• Press the SOURCE button on the TV remote control and select a non- Anynet+ device.
• Press VCH A, PRE-CH, and FAV.CH to change the TV mode. (Note that the channel button operates only when a tuner-embedded Anynet+ device is not connected.)
The message “Connecting to Anynet+ device..." appears on the screen.• You cannot use the remote control when you are configuring Anynet+ or switching to a view mode.
• Use the remote control when the Anynet+ setting or switching to view mode is complete.
The Anynet+ device does not play.• You cannot use the play function when Plug & Play (initial setup) is in progress.
The connected device is not displayed.• Check whether or not the device supports Anynet+ functions.
• Check whether or not the HDMI cable is properly connected.
• Check whether Anynet+ (HDMI-CEC) is set to On in the Anynet+ setup menu.
• Search Anynet+ devices again.
• You can connect an Anynet+ device using the HDMI cable only. Some HDMI cables may not support Anynet+ functions.
• If connection is terminated because there has been a power interruption or the HDMI cable has been disconnected, please repeat the device scan.
The TV Program cannot be recorded.• Check whether the antenna jack on the recording device is property connected.
The TV sound is not output through the receiver.• Connect the optical cable between TV and the receiver.
• The ARC function enables digital output of sound using the HDMI IN 2(ARC) port and can only be operated when the TV is connected to an audio receiver that supports the ARC function.

Samsung TX-T2791H television troubleshooting

ProblemPossible Solution
Poor picture quality.- Try another channel.
- Adjust the antenna.
- Check all wire connections.
Poor sound quality.- Try another channel.
- Adjust the antenna.
No picture or sound.- Try another channel.
- Press the SOURCE button.
- Make sure the TV is plugged in.
- Check the antenna connections.
- Make sure the MUTE button is off.
No sound or sound is too low at maximum volume.First, check the volume of units connected to your TV (digital broadcasting receiver, DVD, cable broadcasting receiver, VCR, etc.). Then, adjust the TV volume accordingly.
Picture roils vertically.Check all connections.
The TV operates erratically.Unplug the TV for 30 seconds, then try operating it again.
The TV won’t turn on.Make sure the wall outlet is working.
Remote control malfunctions- Replace the remote control batteries.
- Clean the upper edge of the remote controi(transmission window).
- Check the battery terminals.
- Press the TV button to put your remote control in the TV mode.
- Make sure the remote has batteries.
- Check that the V and ends of the batteries are inserted correctly.
Digital broadcasting screen problem.Please check the digital signal strength and input antenna.
The image is too light or too dark.- Adjust the Brightness and Contrast.
- Adjust the Fine tuning.
The visual qualities of digital channels vary.The visual qualities of digital channels may vary depending on the original production method(analog or digital).
- If the original production method is digital: High visual quality program.
- If the original production method is analog: The digital program displayed on the screen is originally an analog program which has been converted to digital. The visual quality is of an SD(Standard Definition) grade.
Although the TV caption shows HD, the visual quality is not satisfactory.The HD(High Definition) caption that appears when switching channels or when pressing the Information button on the remote control means the selected channel is a digital channel. If the broadcasting station converts an analog signal into digital and transmits the signal, the visual quality may not be perfect.

Samsung UN46F6800 television troubleshooting

IssuesSolutions and Explanations
Flickering and DimmingIf your Samsung Television is flickering or dimming sporadically, you may need to disable some of the energy efficiency features.
Disable Energy Saving (System > Eco Solution > Eco Sensor) and/or Energy Saving (System > Eco Solution > Energy Saving) and check again.
Component Connections /Screen ColorIf you find that the color on your Samsung television screen is not correct or the black and white colors are off, run a Self Diagnosis Picture Test (Support > Self Diagnosis > Picture Test).
If the picture problem is caused by the TV, the problem should be visible in the Picture Test. If the problem is not visible, next confirm that the TV's video input jacks are connected to the correct external video device output jacks and that none of the connections are loose. Finally, if possible, test your external video devices by connecting them to another TV.
Screen BrightnessIf you find that the colors on your Samsung TV are correct but just a little too dark or bright, try adjusting the following settings first.
Navigate to Picture and adjust Backlight, Contrast, Brightness, Sharpness, Color, Tint (G/R) and other picture quality adjustment settings.
Auto Motion Plus/BlurIf you find that there is a blur or “ghost” shadow to the images on your television screen, you might be able to correct the issue using Auto Motion Plus (Picture > Picture Options > Auto Motion Plus).
Unwanted Powering OffIf your Samsung TV appears to turn off by itself, try disabling some of the TV's energy efficiency and automatic off features. Check if Sleep Timer (System > Time > Sleep Timer) has been enabled. Sleep Timer automatically turns off the TV after an amount of time that you select. If the Sleep Timer has not been enabled, see if No Signal Power Off (System > Eco Solution > No Signal Power Off) or Auto Power Off (System > Eco Solution > Auto Power Off) has been enabled. No Signal Power Off turns off the TV if no signal has been received by the TV for a specified period time. Auto Power Off turns off the TV if there has been no user input in four hours.
Trouble Powering OnWhen the TV is turned on, the remote control receiver flashes 5 times before the screen turns on.
If you find that you are having problems powering on your Samsung television, there are a number of things to check before calling the service department.
If the power cord is connected properly and the remote control is operating normally, the problem might be with the antenna cable connection or the cable/satellite box not being turned on. Check the antenna connection or turn on the cable/satellite box.
Stand AssemblyIf you have any trouble assembling the stand, review the stand assembly instruction in the Quick Start Guide.
Cannot Find a ChannelRe-run Setup (Go to Menu > System > Setup) or run Auto Program. (Go to Menu > Broadcasting > Auto Program).
The TV won’t turn on.• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
• Make sure the wall outlet is working.
• Try pressing the (1) button on the TV to make sure the problem is not the remote. If the TV turns on, refer to “Remote control does not work" below.
There is no picture/video.• Check the cable connections. Remove and reconnect all cables connected to the TV and external devices.
• Set the video outputs of your external devices (Cable/Sat Box, DVD, Blu-ray etc) to match the TV's input connections. For example, if an external device’s output is HDMI, it should be connected to an HDMI input on the TV.
• Make sure your connected devices are powered on.
• Be sure to select the correct input source.
• Reboot the connected device by unplugging it, and then reconnecting the device’s power cable.
The remote control does not work.• Replace the remote control batteries. Make sure the batteries are installed with their poles (+/-) in the correct direction.
• Clean the sensor’s transmission window on the remote.
• Try pointing the remote directly at the TV from 5-6 feet away.
The cable/set top box remote control doesn’t turn the TV on or off or adjust the volume.• Program the Cable/Set remote control to operate the TV. Refer to the Cable/Set-Top-Box user manual for the SAMSUNG TV code.