Xbox troubleshooting

Xbox is a video game console developed and produced by Microsoft. It first came in retail on the 15th of November, 2001. This game console is very popular among users. In case of malfunctions of these consoles, each user can refer to the troubleshooting table below.

XBOX 360 troubleshooting

ProblemSolution
No PowerConfirm that you have an appropriate power source, and check all connections between the wall outlet and power supply and the power supply and console. The power supply light should glow amber when the console is off and green when the console is on.
Try a different power outlet and bypass any power strips. Try turning the console on using the console power button, the eject button, and a controller Xbox Guide button to determine if a specific button is the problem.
No PictureConnect the appropriate AV cable. Turn on the TV. Select the video input for the TV (or other connected AV device, such as a VCR or DVD player) that displays the Xbox 360 game. Common names for video input include Input Select AUX, Line In. Line, In, Input Source, and EXT, depending on your TV or AV receiver type. For more information, see your TV or AV device manual. Don't connect both the included AV cable and an HDMI AV cable to the console at the same time.
Try resetting your display settings. Remove any disc from the disc tray and turn off your console. Then press and hold the Xbox Guide button on player one's controller to turn the console back on. As it starts up, press and hold the Y button while pulling the right trigger. Your console will return to its default display settings.
No SoundCheck the AV connection. If you're using digital audio, make sure the receiver is turned on and the output in your console's audio settings is set correctly. Don't connect both the included AV cable and the HDMI AV cable to the console at the same time. If you're using an AV receiver or digital audio (S/PDIF), try connecting standard audio directly to your TV.
Poor-Quality SoundCheck the AV connection (see "Connect to Your TV and Audio System"). Play Dolby* Digital audio only on audio systems that support Dolby Digital. Select the audio output that is supported by your system or TV: stereo or Dolby® Surround for stereo speakers, mono for monaural speakers. If sound is coming from only one speaker, check that all audio cables are connected correctly.
Game, Movie, or Music Doesn't StartPlay only supported discs (Xbox 360 games, audio CDs, and DVD movies). Clean the disc Insert the disc fully and close the disc tray. To bypass the Xbox Dashboard and start discs automatically, change the startup console system setting.
Disc Doesn't EjectDisconnect your console from power and position it horizontally. Insert a straightened paper clip into the round hole on the left side of the console, near the front, between the ventilation slats. The tray will eject slightly, and you can pull the tray all the way out by hand.
Power Light FlashesThe console power button should glow solid green while the console is on and flash when you press the eject button. If it flashes differently during operation, follow these steps:
• Flashes red: The console is too hot and will not play games until cooled down. Place the console in a well-ventilated area away from other heat sources and unblock all vents. Once it cools, the flashing will stop and the console can be played. For more information, see "Position Your Xbox."
• Solid red: Follow the instructions on the screen to correct the problem.
• Solid red, no on-screen instructions: Internal problem that requires service. Visit www.xbox.com/support to request service.
Wireless Controller Doesn't WorkPress the Xbox Guide button to turn on the wireless controller, then connect it to your console (see “Connect Additional Controllers").
If lights spin longer than 15 seconds when connecting:
• Move the controller closer to the console.
• Make sure the batteries are fresh.
• Keep the console and controller at least three feet away from large metal objects, such as file cabinets and refrigerators.
• Metallic decorations or stickers on the console or controller can interfere with wireless controller performance. Remove decorations and try connecting again.
• Make sure the front of the console is positioned in the direction of the controller and away from nearby walls.
• Cordless phones (2.4 GHz), wireless LANs, wireless video transmitters, microwave ovens, some mobile/cell phones, and Bluetooth headsets can interfere with the operation of the controller. Turn these off or unplug them and retry connecting.
• If nothing else works, turn off your console, remove and reinsert the batteries into the controller, then reconnect the controller to the console.
Can't Connect to Xbox LIVE or Home NetworkIf you can't connect to Xbox LIVE or your home network, restart your network equipment
To restart your network equipment:
Turn off your console and your network equipment. If a network device, such as a modem or router, doesn't have a power button, disconnect it from power.
2. Wait one minute.
3. Turn on each network device in sequence from the wall outlet For most home networks, the sequence will be (1) modem, (2) router, (3) Xbox 360 console. Wait for each device to come online fully before turning on the next.
4. From the Xbox Dashboard, test your Xbox LIVE connection.
Make sure your wireless network equipment is within range, and potentially interfering devices such as wireless phones are not nearby. Also, check that your specific network settings are correctly entered in the Xbox Dashboard system settings.
If you still can't connect to Xbox LIVE or your home network, visit www.xbox.com/support for more help.
Headset Doesn't WorkIf the headset isn't emitting any sound or you are unable to transmit your voice:
• Make sure the headset connector is plugged in securely.
• Try adjusting the volume using the volume control knob.
• Make sure the mute switch isn't on.
• Make sure that voice isn't turned off in the Xbox Guide.
• Check your game manual to determine whether you need to push a button while speaking.
Accessory Doesn't WorkIf an accessory is not supported by a specific game, the accessory will not function.
Can't Save GameThe Xbox 360 storage device must have enough free space to save the game. Delete unwanted items from storage or attach an additional USB flash drive or storage device (sold separately) for more space.
Hard Drive or USB Flash Drive Not Listed as a Storage DeviceIf your hard drive is not listed as a storage device, try the following, starting with the first.
• Make sure the hard drive is fully inserted into the hard drive slot and the cover has been replaced. Turn the console off, then on again.
• Turn the console off and remove the hard drive. Turn the console on and then off again. Reinsert the hard drive, replace the hard drive cover, and turn the console on again.
• If available, try the hard drive on another console, or try another hard drive on your console to pinpoint the problem.

Xbox F23-00097 – Game Console troubleshooting

ProblemSolution
No PowerConnect the power cable (see Turning On the Xbox Console on page 10).
Status Indicator Light Flashes ContinuallyThe status indicator light should be green while the Xbox video game system is on, or flash green when you press the eject button. If the status indicator light flashes continually during operation, the Xbox video game system has an internal problem:
• Continual orange flashing: The Xbox console is too hot and will not play games until cooled. Place the Xbox console in a well-ventilated area away from other heat sources. When the console cools, the flashing will stop and the Xbox video game system can be played. For more information, see Selecting a Location for the Xbox Console on page 7.
• Continual green and orange flashing: The AV cable is not connected properly. Connect according to the instructions in Connecting to a TV on page 8.
• All other patterns: Internal problem requires service. Contact Xbox Customer Support according to the instructions in If You Need Help... on page 17.
Disc Tray Does Not OpenConnect the power cable (see Turning On the Xbox Console on page 10).
Turn on the Xbox console by pressing the power button (see Turning On the Xbox Console on page 10).
Game Does Not StartPlay only licensed Xbox game discs (see Playing Games and Music on page 12).
Insert the disc with the label up and close the disc tray (see Playing Games and Music on page 12).
Clean the disc (see Cleaning the Xbox Video Game System on page 15).
No PictureConnect the appropriate AV cable (see Connecting to a TV on page 8).
Turn on the TV.
Select the video input on the TV (or VCR, if connected to a VCR) that displays the Xbox game. Common names for video input are Input Select, AUX, Line In, Line, In, Input, Source or EXT, depending upon your TV or VCR type. For more information, see your TV or VCR manual.
Play only supported types of discs (Xbox games, audio CDs; see Playing Games and Music on page 12).
Adjust the TV tuning to improve picture.
Poor-Quality PictureClean the disc (see Cleaning the Xbox Video Game System on page 15).
No SoundProperly connect the AV cable (see Connecting to a TV on page 8).
Check the volume on the TV and turn off TV mute (see your TV manual).
Select the correct audio output (see Connecting to a TV on page 8).
Play only supported types of discs (Xbox games, audio CDs; see Playing Games and Music on page 12).
Adjust the TV tuning to improve sound.
Poor-Quality SoundClean the disc (see Cleaning the Xbox Video Game System on page 15).
Play Dolby® Digital audio only to speakers that support Dolby Digital.
Select the audio output supported by your system or TV (Stereo or Dolby® Surround for stereo speakers, Mono for monaural speakers). (See Audio, Video, and Other Settings on page 11).
Xbox Controller or Peripheral Does Not WorkConnect the Xbox Controller to any controller port (see Connecting Xbox Controllers on page 9).
Make sure the controller connectors, including the inline release, are connected securely (see Using Xbox Controllers on page 9).
Use only Xbox-compatible peripherals that have this logo:
For a list of Microsoft's Xbox peripheral products, see Xbox Peripherals on page 2.
Make sure the Xbox game supports any optional peripherals connected to the Xbox video game system. If a peripheral is not supported by the specific game, the game may not play.
Cannot Save GameThe Xbox hard disk or memory unit must have enough free blocks to save the game. For information on how to free space, see Managing Memory on page 14.