Fisher and Paykel refrigerator troubleshooting

Fisher & Paykel E402B refrigerator troubleshooting

ProblemPossible CausesWhat to Do
Ice maker makes unfamiliar sounds or seems too loud.Normal ice maker operation.Refer to ice maker noises (see page 9).
Automatic ice maker does not work.Ice maker not switched on.Switch on ice maker (see page 9).
Bin is in the wrong way or not at all.Place bin so scoop is on the right side.
Ice bin sits directly under ice maker on top left side of freezer.
Water supply turned off or not connected.Connect water supply.
Freezer compartment not working.Contact Customer Care.
Water pressure too low.Check water pressure.
Water line kinked/squashed.Check water line for kinks/squashing.
Filter clogged.Water filter may need replacing.
Ice cubes have odour/taste.Unsealed packages may beOld cubes need to be discarded.
transmitting odour/taste.Ensure food packaging is sealed.
Interior of freezer needs cleaning.Ice storage bin needs to be emptied and washed.
Clean refrigerator (refer to cleaning instructions in Refrigerator & Freezer User Guide).
Poor taste from incoming water.Filter may need changing.
A filter needs to be installed.
Slow ice cube freezing.Doors left ajar.Close door.
Freezer compartment too warm.Turn temperature to a colder setting (refer to page 13).
Water has poor taste/odour.Refrigerator not used for an extended period.Dispense 3 L or 3 qt water so fresh water supply is replenished.
Water dispenser does not work and/or (§) icon flashing.Water supply turned off or not connected.Turn water on.
Press dispenser for 2 mins to remove trapped air from water line and to fill the water system.
Supply line may be blocked.Check supply for kinks or leaks.
On first installation there may be air in water system.To remove air, run a litre or a quart of water through the dispenser.
Filter may be blocked and need replacing.Replace filter (see back of this booklet for Customer Care contact details).
Dispenser lock activated.Hold down the \_f and = buttons for 2 seconds.
Water frozen in tank.Increase temperature to a warmer setting in fresh food compartment and freezer.
Water in first glass is warm.Water dispenser not used for extended period.Allow 24 hrs for water to cool to set temperature.
Tank capacity used recently.Allow water time to cool.
Filter warning light © is flashing.Filter needs replacing.Replace filter as soon as possible (see pages 16-17).
Wet ice/ice clumping.Low water pressure.Check water pressure.
Filter blocked.Replace filter (see pages 16-17).
Measured Fill amount of water is inaccurate.Measured Fill needs recalibration.Recalibrate (see page 18).

Fisher & Paykel refrigerator troubleshooting

ProblemPossible CausesWhat to do
Appliance does not operateNo electricity at power outletCheck that the plug is correctly connected and power switched on
Check another appliance at the same outlet
Check house fuse
Light not workingBlown light bulbChange light bulb
Refrigerator not workingSee Maintenance section
Light and display not workingProduct in Sabbath ModeHold compartment select button down for 10 seconds
Motor operates for long periodsHot weatherMinimise door opening to allow temperature to stabilise
Frequent door lid openings
Large amount of food recently added
Temperature control set too lowSee Temperature control section
Doors not sealing properlyCheck that cabinet is level and gasket seals are clean
Storage compartments too warmTemperature setting not correctSee Temperature control section
Frequent door openingsMinimise door openings to allow temperature to stabilise
Large amount of food recently added
Food freezing in the refrigeratorTemperature setting not correctSee Temperature control section
Food placed directly in front of air outletsMove chill sensitive foods away from the centre back of the shelf
Unfamiliar noisesCabinet not stable or level Freezer is defrostingSee Installation section
Water in the vegetable binsCondensation is formed by the water produced by fruit andA small amount of condensation is beneficial for fruit and vegetable storage
vegetablesIf there is too much water, store fruit and vegetables loosely wrapped in plastic bags
Wipe out water with a cloth
Sides of cabinet are warmThis is normal
Condensation on outside of refrigerator/ freezerNot unusual during periods of high humidityWipe dry
Condensation inside fresh food compartmentFrequent or long door openingsMinimise door openings
Door gasket leakingCheck that gasket is sitting flat and sealing tightly
Not unusual during periods of high humidityWipe dry
Ice buildup inside freezer compartmentFreezer door not closing tightlyMove items in freezer so door can close tightly
Check and clean door gasket seal
In chest freezer over a period of time i.e. will build up this is normal.Defrost chest freezers if ice build up is more than 6mm deep
Taste or odour in ice cubesTransfer of odour/taste from strong smelling foodsWrap or cover strong smelling foods
Door handles out of alignmentWith time and usage, movement may occurSee Installation: four alignment essential requirements - Stability instructions
Door alarm not working - E240B, E249T, E169T onlyRefrigerator compartment light not workingReplace bulb - refer to page 22
Tray/bin does not slide in and out evenlyPackaging trappedCheck to ensure no food or packaging is trapped behind the tray/bin
Runners not extending fullyHolding onto sides of tray/bin, extend the runners fully by using a firm pull - this will reset the runner.

Error codes and troubleshooting