Samsung refrigerator troubleshooting

Any modern refrigerator is a complex system, where the majority of parts interact with each other. In case of damage of one part, the entire system can fall out, if a breakdown is not corrected in time. The diagnostics of malfunction contributing to the further professional repairs of a refrigerator is the key objective of troubleshooting tables with faults` codes for samsung refrigerators presented below.

Samsung RSE8KPPS, DA68 series, RM series refrigerator troubleshooting

The DA68 and RM series include over 40 models of side-by-side refrigerators. For those who are looking for such convenient options as wide shelves and pantry, a wide freezer, and an upgraded cooling system with separate evaporators, this may be a good choice.

ProblemPossible CausesWhat To Do
The refrigerator does not
work sufficiently or at all
Disconnected power plugCheck that the power plug is properly connected
Is the temperature control on the display
panel set to the correct temperature?
Try setting it to a lower temperature
Is the refrigerator in direct sunlight or located
near a heat source?
Move the refrigerator to the proper location
Is the back of the refrigerator too close to the
wall?
The food in the refrigerator
is frozen
Is the temperature control on the display
panel set to the correct temperature?
Try setting it to a warmer temperature
Is the temperature in the room too low?
Did you store the food with a high water
content in the coldest part of the refrigerator
Unusual noises or sounds
are heard
Check that the floor is levelled and stable
Is the back of the refrigerator too near to the
wall?
Move the refrigerator to the proper location.
Was anything dropped behind or under the
refrigerator?
Remove the foreign thing.
A “ticking” sound may be heard from inside
the refrigerator. This is normal and occurs
because various accessories contract or
expand.
The front corners and
sides of the cabinet are
hot; condensation occurs
HOT-PIPE is installed in the front corners of
refrigerator. That makes refrigerator’s temperature
low quickly and save the power
consumption
Normal state
Condensation can occur when you leave the door open for a long timeNormal state
Ice is not dispensedDid you stop the ice making function?See the control panel
Is there any ice in the storage unit?See the ice container.
Is the water pipe connected and the shut-off
valve open?
See the valve.
Is the freezer temperature too warm?Set the temperature lower.
Did you wait for 12 hours after installation
of the water supply line before making ice?
You can hear water bubbling
in the refrigerator
The bubbling comes from the refrigerant circulating
in the refrigerator and is normal.
Normal state
There is a bad smell in the
refrigerator
Wrap strong smelling food so that it is airtight.
Throw away any rotten food.
Frost forms on the wall of
the freezer
Allow sufficient space between stored food
for efficient air circulation
Allow sufficient space between stored food
for efficient air circulation
Is the door closed properly?
No water is supplied Is the water pipe connected and the shut-off
valve open?
Is the water supply pipe crushed?
Is the water tank frozen because the refrigerator
temperature is too low? Select a warmer
setting on the display panel
Small or hollow cubesWater filter clogged Replace filter cartridge with new cartridge or with plug
Water has poor taste/odor
(on some models)
Water dispenser has not
been used for a long time
Dispense water until all water in system is replenished
Water in first glass is warm
(on some models)
Normal when refrigerator is
first installed.
Wait 24 hours for the refrigerator to completely cool down
Water dispenser has not
been used for a long time.
Dispense water until all water in system is replenished.
Water on kitchen floor or
on bottom of freezer
Drain in the bottom of the
freezer clogged
See Care and cleaning.
Check the lock of filter.
Cubes jammed in chutePoke ice through with a wooden spoon
No water or ice cube
production
Supply line or shutoff valve is
clogged
Call a plumber.
Water filter clogged. Replace filter cartridge or remove filter and install plug.
Dispenser is LOCKEDPress and hold the CHILD LOCK pad for 3 seconds

Samsung RB series, RL series refrigerator troubleshooting

More than 150 refrigerators comprising the RB series share the same specific feature: the freezer is located at the bottom, while the refrigerator compartment is at the top. The RL range is not as extensive, but it also consists of bottom freezers.

ProblemSolution
The appliance is not operating at all or the
temperature is too high
Check that the power plug is correctly connected.
Is the temperature control on the front panel correctly set?
Does the sun shine on the appliance or are there heat sources nearby?
Is the back of the appliance too close to the wall?
The food in the fridge is frozenIs the temperature control on the front panel set to the coldest temperature 34°F?
Is the surrounding temperature too low?
Did you put food with a high water content in the fridge?
There are unusual noisesCheck that the appliance is installed on a stable, leveled floor.
Is the back of the appliance too close to the wall?
Have any foreign objects fallen behind or under the appliance?
Is the noise coming from the compressor in the appliance? Call 1-800-SAMSUNG
The front corners and sides of the appliance are
warm and condensation starts to form
Heat-proof pipes are installed in the front corners of the appliance to prevent condensation from forming.
When the surrounding temperature rises, this may not always be effective. However, this is not abnormal.
You can hear a liquid bubbling in the appliance Please note that this noise is caused by the refrigerant
circuit and is not a problem
There is a bad smell inside the applianceDo not wrap food with paper.
Store foods covered and clean the cold inlet
There is a layer of frost on the surface of stored
food.
Space the food out as much as possible to improve
ventilation.
Is the door fully closed?
Condensation forms on the inside wall of the appliance
and around vegetables
Food with a high water content is stored uncovered
with a high humidity level or the door has been left
open for a long time

Samsung RM series refrigerator troubleshooting

The Samsung RM range of household appliances includes side-by-side refrigerators. Many of them boast ice and cold water dispensers. There are also two-door two-drawer convertible side-by-side models, 255BARB for instance.

ProblemPossible CausesWhat To Do
The refrigerator does not
work sufficiently or at all
Disconnected power plugCheck that the power plug is properly connected.

Is the temperature control on the display panel set to the correct temperature?
Try setting it to a lower temperature.

Is the refrigerator in direct sunlight or located near a heat source?
Move the refrigerator to the proper location
Is the back of the refrigerator too close to the wall?
The food in the refrigerator
is frozen
Is the temperature control on the display panel set to the correct temperature?Try setting it to a warmer temperature

Is the temperature in the room too low?
Did you store the food with a high water content in the coldest part of the refrigerator.
Unusual noises or
sounds are heard
Check that the floor is levelled and stable.
Is the back of the refrigerator too near to the wall?Move the refrigerator to the proper location.
Was anything dropped behind or under the refrigerator?Remove the foreign object.
A “ticking” sound may be heard from inside the refrigerator. This is normal and occurs because various accessories contract or expand
The front corners and
sides of the cabinet are
hot; condensation occurs
Anti-condensators are installed in the front corners of the refrigerator to prevent condensation.
Condensation can occur when you leave the door open for a long time.Normal state
Ice is not dispensedDid you stop the ice making function?
Is there any ice in the storage unit?See the control panel.
Is the water pipe connected and the shut-off valve open?See the ice container.
Is the freezer temperature too warm?See the valve.
Did you wait for 12 hours after installation of the water supply line before making ice?Set the temperature lower.
You can hear water bubbling
in the refrigerator
The bubbling comes from the refrigerant
circulating in the refrigerator and is normal
Normal state
There is a bad smell in
the refrigerator
Wrap strong smelling food so that it is airtight.
Throw away any rotten food.
No water is suppliedIs the water pipe connected and the shut-off valve open?
Is the water supply pipe crushed?
Is the water tank frozen because the refrigerator temperature is too low? Select a warmer setting on the display panel.
Door/ drawer does not
close by itself
Leveling legs need adjustingSee installation of the refrigerator

Samsung F series refrigerator troubleshooting

In addition to the ice and cold water dispensers the Samsung F series refrigerators feature such functions as E-Smart and Smart Grid (demand response). One of the top selling models, now discontinued, was the French door fridge F23HTEDBSR.

PROBLEMSOLUTION
The refrigerator does not work at all or it does not chill suffi ciently.• Check if the power plug is properly connected.
• Check if the set temperature on the digital display is warmer than the freezer or fridge inner temperature. If it is, set the freezer or fridge to a colder temperature.
• Is the refrigerator in direct sunlight or located near a heat source? If so, it may not be able to cool suffi ciently. Install it in a location that is out of direct sunlight and not near a heat source.
• Is the back of the refrigerator too close to the wall, preventing proper ventilation? If so, it may not be able to cool suffi ciently. Keep it an appropriate distance from the wall.
• Is there too much food inside so that the food is blocking the outlet vent? To keep the refrigerator at a suitable temperature, do not fi ll the refrigerator with too much food.
The food in the fridge is frozen• Check if the set temperature on the digital display is too low. If so, raise the set temperature inside the refrigerator.
• Is the temperature in the room too low? Set the refrigerator warmer.
• Did you store food with a high moisture content in the coldest part of the refrigerator or near the cooling outlet vent?
Try moving those items to the other shelves in the fridge instead of keeping them in the colder areas or bins.
You hear unusual noise or sounds• Check if the refrigerator is level and stable.
• Is the back of the refrigerator too close to the wall, preventing proper ventilation?
• Was anything dropped behind or under the refrigerator?
• If you hear a “ticking” sound from inside the refrigerator, this is normal.
It occurs because various parts contract or expand in response to temperature changes in the refrigerator interior.
• If it sounds as if something is hitting something else inside the refrigerator, this is normal. The sound is caused by the compressor operating at high capacity.
The cabinet-door sealing area of the appliance is hot and condensation is occurring.• Some heat is normal as anti-condensators are installed in the vertical hinged section of the refrigerator to prevent condensation.
• Is the refrigerator door ajar? Condensation can occur when you leave the door open for a long time
The ice Maker is not producing ice.• It may take longer to make ice if it is not suffi ciently cool, such as when fi rst installed.
• Is the water line connected and the shut-off valve opened?
• Did you manually stop the ice making function?
• Check if the fi lter is properly installed. If it is not properly installed, the ice making function may not work.
You can hear water bubbling in the refrigerator.• This is normal. The bubbling comes from refrigerant circulating through the refrigerator.
There is a bad smell in the refrigerator.• Check for spoiled food.
• Foods with strong odors (for example, fi sh) should be tightly covered.
• Clean out the freezer periodically and throw away any spoiled food.
When cleaning the inside of the fridge, store food elsewhere and unplug the appliance. Wipe
with a dry dishcloth after 2-3 hours and then circulate air inside the refrigerator.
Frost forms on the walls of the freezer.• Is the air vent blocked?
Remove any obstructions so air can circulate freely.
• Allow suffi cient space between the stored foods for effi cient air circulation.
• Is the freezer drawer closed properly?
If the freezer drawer is not completely closed or is blocked, humidity from outside may enter and cause severe frost to form.
The water dispenser is not functioning.• Is the water line connected and the shut-off valve opened?
• Has the water supply line tubing been crushed or kinked?
• Make sure the tubing is free and clear of any obstruction.
What Do I Need to Use the E-Smart and Smart Grid functions?• To use the Smart Grid (Demand Response) and E-Smart function on your Refrigerator, you need the following devices and apps:
- Devices: 1) Wireless Router, 2) Samsung E-Smart Refrigerator, 3) Smartphone (Recommended: Galaxy S4, Galaxy Note3 or later models and Android OS Jelly Bean or later version)
- Applications: 1) “Samsung E-Smart App” from the Google Play Store or Samsung Apps.
Why isn’t the Delay Defrost Capability working normally?• Confi rm that the router in your home and the Internet are working properly.
- Connect a Smartphone to the router (AP, Access Point), and then confi rm that you can browse the Internet on the phone.
• Confi rm that the area where you live is properly entered into the Smart phone App.
• Confi rm that the Smart Grid function works correctly. (Check the PANEL. L3 andL4 should not be displayed on the PANEL.)

Samsung French Door refrigerator troubleshooting

Due to their specific design, Samsung French door refrigerators provide a lot of space for food storage. Some of these ultra-high capacity fridges have three doors, others have four doors. There are about 30 models in current production, colors ranging from stainless platinum to black.

PROBLEMSOLUTION
Тhe refrigerator does not work at all or it does not chill sufficiently.• Check that the power plug is properly connected.
• Is the temperature control on the display panel set to the correct temperature? Try setting it to a lower temperature.
• Is the refrigerator in direct sunlight or located too near a heat source?
• Is the back of the refrigerator too close to the wall and therefore keeping air from circulating?
Food in the fridge is frozen.• Is the temperature control on the display panel set to the correct temperature? Try setting it to a warmer temperature.
• Is the temperature in the room very low?
• Did you store food with a high water content in the coldest part of the fridge?
You hear unusual
noises or sounds.
• Check that the refrigerator is level and stable.
• Is the back of the refrigerator too close to the wall and therefore keeping air from circulating?
• Was anything dropped behind or under the refrigerator?
• If you hear a “ticking” sound from inside the refrigerator, this is normal. It occurs because various parts contract or expand in response to temperature changes in the refrigerator interior.
Ice is not
dispensing.
• Did you wait for 12 hours after installation of the water supply line before making ice?
• Is the water line connected and the shut-off valve open?
• Did you manually stop the ice making function? Make sure Ice Type is set to Cubed or Crushed.
• Are there ice cubes frozen together in the ice maker bucket?
• Is the freezer temperature too warm? Try setting the freezer temperature lower.
You can hear water bubbling in the refrigerator.• This is normal. The bubbling comes from the refrigerant liquid circulating through the
refrigerator.
There is a bad smell in the refrigerator.• Has a food item spoiled?
• Make sure that strong smelling food (for example, fish) is wrapped so that it is airtight.
• Clean out your freezer periodically and throw away any spoiled or suspect food.
Frost forms on the walls of the freezer.• Is the air vent blocked? Remove any obstructions so air can circulate freely.
• Allow sufficient space between the foods stored for efficient air circulation.
• Is the freezer door closed properly?
Water dispenser is not functioning.• Is the water line connected and the shut-off valve open?
• Has the water supply line tubing been crushed or kinked? Make sure the tubing is free and clear of any obstruction.
• Is the water tank frozen because the refrigerator temperature is too low? Try selecting a warmer setting on the main display panel.
Display does not
work!
Press the Reset button over one second to reset the memory. With this, the user information is not to be reset.
Photos not showing with a memory card connected• If the “A SD/MMC card is connected” messages do not appear on the screen, check if the memory type is SD / SDHC / MMC / HS MMC.
• Check if there are photos or images stored in the memory card.
• Check if the images in the memory card are JPEG (JPG) types.
There is an after image or an edge line left on the screen.• Still images can cause permanent damage to the LCD screen. When you select Screensavers, select a number of themes so the image changes frequently. NOTE : Defects caused by this are not be covered by the factory warranty.
Тhe input point of the touch screen is not correct.Run the Touch Screen Calibration function at the Settings
Сan’t connect to the external devices being detected.• If the network connection of an external device the Fridge detects was shut down abnormally (by a power failure or by moving out of range, etc), the device’s network information will remain on the network list (as stipulated by DLNA specifications), but its connection will not be available.
• Select the Photos function - All Share, and then search for the external devices again.
After turn on the power, is possible to operate only the dispenser selection button.Click the “Dispenser OK” button which is at the bottom of display. If the “”Dispenser OK” button is changed to “Complete”, turn the power off and on again. It is correct to show the “Time Zone Setting screen”.

Samsung DA series refrigerator troubleshooting

The Samsung DA fridges vary greatly, from the high-capacity side-by-side models to basic top-freezer refrigerators. Some of the side-by-side versions feature low temperature catalyzing deodorizer, high humidity vegetable bin, and door guards.

PROBLEMSOLUTION
The refrigerator does not work at all or it does not chill sufficiently.• Check that the power plug is properly connected.
• Is the temperature control on the display panel set to the correct temperature?
Try setting it to a lower temperature.
• Is the refrigerator in direct sunlight or located too near a heat source?
• Is the back of the refrigerator too close to the wall and therefore keeping air
from circulating?
• Check if the cooling off function is on. If the Freezer/Fridge temperature
indicator is moving, refer to page 24 to cancel the cooling off function.
The food in the fridge is frozen.• Is the temperature control on the display panel set to the correct temperature?
Try setting it to a warmer temperature.
• Is the temperature in the room very low?
• Did you store the food with high water content in the coldest part of the fridge?
You hear unusual noises or sounds.• Check that the refrigerator is level and stable.
• Is the back of the refrigerator too close to the wall and therefore keeping air
from circulating?
• Was anything dropped behind or under the refrigerator?
• A “ticking” sound is heard from inside the refrigerator. This is normal and
occurs because various accessories are contracting or expanding in relation to
the temperature of the refrigerator interior.
The front corners of
the appliance are hot
and condensation is
occurring.
• Some heat is normal as anti-condensates’ are installed in the front corners of
the refrigerator to prevent condensation.
• Is the refrigerator door ajar? Condensation can occur when you leave the door
open for a long time.
Ice is not dispensing.• Did you wait for 12 hours after installation of the water supply line before
making ice?
• Is the water line connected and the shut-off valve open?
• Did you manually stop the ice making function? Make sure Ice Type is set to
Cubed or Crushed.
• Is there any ice blocked within the ice maker bucket?
• Is the freezer temperature too warm? Try setting the freezer temperature lower.
You can hear water
bubbling in the refrigerator
• This is normal. The bubbling comes from the refrigerant coolant liquid
circulating through the refrigerator.
There is a bad smell in
the refrigerator.
• Has a food item spoiled?
• Make sure that strong smelling food (for example, fish) is wrapped so that it is
airtight.
• Clean out your freezer periodically and throw away any spoiled or suspect
food.
Frost forms on the walls
of the freezer.
• Is the air vent blocked? Remove any obstructions so air can circulate freely.
• Allow sufficient space between the foods stored for efficient air circulation.
• Is the freezer door closed properly?
Water dispenser is not
functioning
• Is the water line connected and the shut-off valve open?
• Has the water supply line tubing been crushed or kinked? Make sure the
tubing is free and clear of any obstruction.
• Is the water tank frozen because the refrigerator temperature is too low?
Try selecting a warmer setting on the main display panel.

Samsung RB series refrigerator troubleshooting

There are over 150 refrigerators in the Samsung RB series. Each of them has its own unique features and troubleshooting details, but there is also something all these appliances have in common: they have the freezer at the bottom (bottom-mount refrigerators).

ProblemSolutions
The appliance is not operating at all or the
temperature is too high
• Check that the power plug is correctly connected.
• Is the temperature control on the front panel correctly
set?
• Does the sun shine on the appliance or are there heat
sources nearby?
• Is the back of the appliance too close to the wall?
The food in the fridge is frozen• Is the temperature control on the front panel set to the
coldest temperature 34°F?
• Is the surrounding temperature too low?
• Did you put food with a high water content in the fridge?
There are unusual noises• Check that the appliance is installed on a stable, leveled floor.
• Is the back of the appliance too close to the wall?
• Have any foreign objects fallen behind or under the appliance?
• Is the noise coming from the compressor in the appliance? Call 1-800-SAMSUNG
• A ticking sound may be heard inside the appliance; this is normal. This sound occurs when the various accessories contract or expand.
The front corners and sides of the appliance are warm and condensation starts to form• Heat-proof pipes are installed in the front corners of the appliance to prevent condensation from forming.
When the surrounding temperature rises, this may not always be effective. However, this is not abnormal.
• In very humid weather, condensation may form on the outer surface of the appliance when moisture in the air comes into contact with the cool surface of the appliance.
You can hear a liquid bubbling in the appliancePlease note that this noise is caused by the refrigerant circuit and is not a problem.
There is a bad smell inside the appliance• Do not wrap food with paper.
• Store foods covered and clean the cold inlet.
There is a layer of frost on the surface of stored food.• Space the food out as much as possible to improve ventilation.
• Is the door fully closed?
Condensation forms on the inside wall of the appliance and around vegetables• Food with a high water content is stored uncovered with a high humidity level or the door has been left open for a long time.
• Store the food with a cover or in sealed containers.

Samsung RL series refrigerator troubleshooting

The Samsung RL range includes over 70 bottom-mount refrigerators ranging in capacity, external dimensions, and functions. Some of them feature digital mode, upgraded deodorization, as well as fluorine-free environment protection.

ProblemCauseSolutions
No refrigeration, not very cold, too cold
The refrigerator does not work
-Check that the power plug is properly connected.
-The power is not connected.
-The power is reconnected in less than 5 minutes after the refrigerator is shut down during the operation.
The food in the fridge is frozen
-The temperature is set too low.
-The food is stored against the cold resources at the back wall.
-The refrigerator is in fast freeze status.
The refrigerator is running for a long time
-The environmental temperature in summer is quite high.
-The door is opened frequently.
-The foods are piled close to the temperature sensor.
-The external ventilation of the refrigerator is not good.
The freezer can not make enough freezing
-The door is not closed properly.
-The door seals have damage or distortion. The sealing is not tight.
-The refrigerator has heat sources beside or is exposed to direct sunlight.
-The ventilation of the refrigerator is not good
The refrigerator gives out abnormal sounds
The refrigerator is positioned unlevel
- If the refrigerator is positioned slightly unlevel, the running noise of the refrigerator can be increased. Adjust the adjustment leg on the bottom of the case to adjust the refrigerator level.
Airflow sound or babbling sound
- The refrigerator temperature can be lowered down quickly by the running of the refrigerant in the piping. The refrigerant has gas and liquid states and may give out slight sounds during the running.
Slight “buzzing” sound- When the compressor is working, the sound at the very beginning of the startup is slightly high. The sound of the high-efficient refrigerator is slightly higher due to the powerful compressor.
Slight “whirring” sound- The fan is installed in the refrigerator to promote air circulation. When the fan is running, it will give out the airflow sound and motor-running sound.
“Clattering” and “bubbling” Sound- during the startup and shutdown of the refrigerator, the electrical components such as main control panel startup relay, heat protector and solenoid valve etc.
Will give out “clattering” or “bubbling” sound due to the unceasing pickup disconnection.
“Frostcrack” or “poop” sound- When the refrigerator is running, the variation of the temperature differences causes the food broken by freezing or hot expansion and cold shrinkage of the evaporators and piping to give out “poop” sound.
Dew/Water Leakage, Frosting/IcingThere is dew on the middle beam and frame.-It will appear when the environmental humidity is high.
-Wipe it dry with soft cloth
There is dew in the fruit and vegetable drawer-The door is kept open for a long time.
-The liquid foods are stored without cover.
The defrosting water overfills in the refrigerator-It is normal during the operation of the refrigerator.
-It will be eliminated automatically after the refrigerator shuts down.
There is frost on the back wall of the fridge-The water outlet is blocked.
-The foods in the refrigerator are against the back.
Heat on both sides, OdorsThe front frame or side panel of the refrigerator heats-Frost-proof pipe is installed in the frame to prevent the water moist to dew at the frame, which will be hot during the operation of the refrigerator. It is not an problem and is normal.
-The heat radiating devices (condensers) are installed on both sides of the refrigerator.
Generating heat is normal.
There is odor in the refrigerator-The smelly foods shall be packed tightly.
-Check if there is any rotten food.
-The internal refrigerator shall be cleaned.

Samsung RL26DCAS refrigerator troubleshooting

The RL26DCAS refrigerator is a bottom-freezer with digital control, FI-free environmental protection, and special system for order reservation. The total capacity is 240 liters, while the refrigerator compartment is 160 liters.

ProblemSolutions
The front frame and side plate get hot
- The de-dew pipe is built in the frame to avoid dews condensing
on the frame. It will get hot when the appliance is running.
- The cooling assembly(condensor) is installed on both sides
of the frame.
Ice cracks are heard- It is not a fault. When the appliance is initiated or closed,
poop will be heard due to sharp change of temperature which
cause uneven heat imposed on the interior parts
Frost or ice is found on the back- The cooling pipes in the back will be under 0 when the appliance
is running. Frost or ice will be found on the back due to dense moisture.
- When the appliance is off, the frost will disappear automatically.
- Suggest to clean the appliance once per month.
- Foods and food container shall not lean closely against the back.
Streaming is heard- It is not a fault. The sound is heard when the refrigerant flows.
Dews are condensed on the mid-ridge and the frame- When the environmental humidity exceeds standard.
- Please wipe with the soft cloth.
Dews condensed in the vegetable compartment.- When the door is left open for long time or
- The fluid food are not properly sealed.
The appliance does not work- The Plug is not well connected.
- No power supply.
- Resart the appliance within 5 minutes
after power-off.
Nonstop working is incurred to the appliance- When the room temperature is high, or the
appliance is near heat or exposed in the sun.
- The door is opened frequently or well closed.
- The room has poor ventilation.
- The food is over stuffed, resulting in bad cooling.
The food in the refrigerator is frozen- The foods contact the cooling source in the back wall.
- The thermostat setting is too low.
Noise is heard
- The appliance is not steadily placed.
- The appliance is too close to the wall.
- The exterior cooling pipes clash with each other or with fridge wall.
- Something unexpected is behind or under.
- The motor will give out buzz when running.
- Items stored are not steadily placed.
The freezer generates poor effect.- The door is not well closed.
- The door gasket is damaged or distored or poorly sealed.
- The appliance is near heat or exposed in Sun.
- The appliance is not well aired.
The defrost water outflows inside- The water outlet is block.
- Please get rid of the block with a plug or similar tools.
Pull out the power plugRemove the screws from the lamp cover, then hold the rear with fingers to draw out the cover with forward force.
Turn on the bulb clockwiseHang the back hook first, fix the front hook and fit the screws.
Lamp parameters: ~220V-240V,25W E14

Samsung RL-28FBSW refrigerator troubleshooting

The RL-28FBSW is a double-door drawer refrigerator. It is a basic bottom-mount fridge with three compartments inside the freezer. Accessories for the RL-28FBSW model include a guard-bottle, a guard-egg, special trays for ice and eggs.

CauseWhat to be checkedCorrection
Temperature control set to position "OFF"Check control knob settingTurn the control to "COLD"(MAX) position.
Erroneous plug cord insertingCheck plug cord inserting
Insert plug cord into outlet correctly
Fault relay assemblyCheck conduction of overload relayReplace if overload relay is not conductive.
Source power voltage
Check power voltage is within +10% of rating.
If voltage is below rated value, contact utility company.
Starting voltage
Check starting voltage.
If starting voltage drops below - 10% of
rating, contact utility company and have
household wiring capacity increased.
Faulty compressor-evaporator unit. After continuing operation for over
20minutes, let a drop of water fall onto
evaporator and see if it becomes frozen
Replace Compressor-evaporator unit.
Erroneous temperature control setting.
Check control knob setting.
Set control to "COLD" and continue
operation for over 20 minutes. If
temperature fails to drop, do following.
Faulty thermostat Short-circuit thermostat terminals and
continue operation for over 20minutes .
If temperature drops, thermostat is faulty.
Replace thermostat.
(If thermostat is not faulty, compressorevaporator
unti is in trouble).
Gaps between door and cabinet.
Check for gaps between door packing
and cabinet.
Loosen door panle screws and correct
distortion of door.
Frosting on evaporator.Check for excessive frosting on
evaporator. ( This will deteriorate
refrigerating efficiency ).
Defrost before frost grows more than 10mm thick.

Samsung RR series refrigerator troubleshooting

Owners of the refrigerators from the Samsung RR range usually appreciate such features as a beverage station, the moisture control big box, a cold water dispenser, and child lock. These refrigerators can be used to make side-by-side combinations with models starting with R Z**.

PROBLEMSOLUTION
The appliance is not
operating at all or the
temperature is too high.
• Check if the power plug is correctly connected.
• Is the temperature control on the front panel correctly set?
• Does sun shine on the appliance or are there any heat sources
nearby?
• Is the back of the appliance too close to the wall?
There are unusual noises.• Check if the appliance is installed on a stable and even fl oor.
• Is the back of the appliance too close to the wall?
• Have any foreign objects fallen behind or under the appliance?
• Is the noise coming from the compressor in the appliance?
• A ticking sound may be heard inside the appliance; this is normal.
This sound occurs when the various accessories contract or expand.
The front corners and sides
of the appliance are warm
and condensation starts to form.
• Heat-proof pipes are installed in the front corners of the appliance to
prevent condensation from forming.
When the surrounding temperature rises, this may not always be
effective. However, this is not abnormal.
• In very humid weather, condensation may form on the outer surface of
the appliance when the moisture in the air comes into contact with the
cool surface of the appliance.
You can hear a liquid
bubbling in the appliance.
• This is the refrigerant, which cools the inside of the appliance.
There is a bad smell inside
the appliance.
• Is there any spoiled food inside of the refrigerator?
• Make sure that strong smelling food (for example, fi sh) is wrapped so
that it is airtight.
• Clean out your refrigerator periodically and throw away any spoiled or
suspect food.
There is a layer of frost on
the appliances walls.
• Are the air outlet vents blocked by food stored inside the refrigerator?
• Space the food out as much as possible to improve ventilation.
• Is the door fully closed?
Condensation forms on the
inside wall of the appliance and around vegetables.
• Food with a high water content is stored uncovered with a high
humidity level or the door has been left open for a
long time.
• Store the food with a cover or in sealed containers.

Samsung RS series refrigerator troubleshooting

The Samsung RS is an extensive and versatile lineup. It is comprised of over 300 models differing greatly in terms of functions. The feature common for all the models of the range is the side-by-side design.

ProblemSolutions
The freezer/refrigerator does not work at all or it does not chill sufficiently• Check that the power plug is properly connected.
• Check that the power plug fuse has not blown.
• Is the temperature control set to the proper temperature?
• Is the freezer/refrigerator in direct sunlight or located near a heat source?
• Is the back of the freezer/refrigerator too close to the wall?
The food in the refrigerator is frozen• Is the temperature control set to the proper temperature?
• Is the temperature in the room too low?
• Did you put food with a high water content near the coldest part of the refrigerator.
You can hear unusual noise or sounds• Check that the floor is level and stable.
• Is the back of the appliance too near to the wall?
• Has anything dropped behind or under the appliance?
• Is the noise from the compressor in the appliance?
• A “ticking” sound may be heard from inside the appliance, but this is normal. It is caused when the various accessories contract or expand.
The front corners and sides of the freezer / refrigerator are hot.• Heat pipes are installed in the front corners of the refrigerator to prevent condensation.
• Condensation can result from leaveing the unit’s door open for too long or storing unwrapped food with a high water content when outside temperature and humidity levels are high.
You can hear water babbling in the refrigerator• The babbling is caused by the refrigerant circulating in the unit.
There is a bad smell in the freezer/refrigerator• You did not wrap food with a strong smell properly, or you have left something in the refrigerator for too long.
• Always wrap food with a strong smell so that it is airtight. Always throw away food that has gone off.
Frost forms on the wall of the freezer• Is the air inlet/outlet blocked?
• Always allow sufficient space between the food items for air to circulate efficiently.
• Is the door closed properly?

Samsung RS2531 series refrigerator troubleshooting

The side-by-side refrigerator Samsung RS2531 became rather popular due to its innovative options. Some of them are Twin X AirFlow (cool air moves through every shelf), extra vertical room next to the ice maker, door alarm, and optimized humidity control.

ProblemPossible Causes What To Do
The refrigerator does not work sufficiently or at allDisconnected power plug Check that the power plug is properly connected.
Is the temperature control on the display
panel set to the correct temperature?
Try setting it to a lower temperature.
Is the refrigerator in direct sunlight or
located near a heat source?
Move the refrigerator to the proper location.
Is the back of the refrigerator too close
to the wall?
The food in the refrigerator is frozenIs the temperature control on the display
panel set to the correct temperature?
Try setting it to a warmer temperature.
Is the temperature in the room too low?
Did you store the food with a high water content in the coldest part of the refrigerator
Unusual noises or sounds are heardCheck that the floor is levelled and stable
Is the back of the refrigerator too near to
the wall?
Move the refrigerator to the proper location.
Was anything dropped behind or under
the refrigerator?
Remove the foreign thing.
A “ticking” sound may be heard from inside the refrigerator. This is normal and occurs because various accessories contract or expand.
The front corners and sides of the cabinet are hot; condensation occursHOT-PIPE is installed in the front corners of refrigerator. That makes refrigerator’s temperature low quickly and save the power consumptionNormal state
Condensation can occur when you leave the door open for a long time.Normal state
Ice is not dispensedDid you stop the ice making function?See the control panel
Is there any ice in the storage unit?See the ice container
Is the water pipe connected and the shut-off valve open?See the valve.
Is the freezer temperature too warm?Set the temperature lower.
Did you wait for 12 hours after installation of the water supply line before making ice?
You can hear water bubbling in the refrigeratorThe bubbling comes from the refrigerant circulating in the refrigerator and is normal.Normal state
There is a bad smell in the refrigeratorWrap strong smelling food so that it is airtight. Throw away any rotten food.
Frost forms on the wall of the freezerAllow sufficient space between stored food for efficient air circulation.
Is the air vent blocked?
Is the door closed properly?
No water is suppliedIs the water pipe connected and the shut-off valve open?
Is the water supply pipe crushed?
Is the water tank frozen because the refrigerator temperature is too low? Select a warmer setting on the display panel.
Small or hollow cubesWater filter clogged.Replace filter cartridge with new cartridge or with plug.
Slow ice cube freezingDoor left open.Check to see if package is holding door open.
Temperature control not set cold enough.See about the controls.
Orange glow in the freezerDefrost heater is on.This is normal.
Cube dispenser does not work(on some models)Icemaker turned off or water supply turned off.Turn on icemaker or water supply.
Ice cubes are frozen to icemaker feeler arm.Remove cubes and move the feeler arm to the ON position.
Irregular ice clumps in storage container.Break up with fingertip pressure and discard remaining clumps.
Freezer may be too warm. Adjust the freezer control to a colder setting, one position at a time, until clumps do not form.
Dispenser is LOCKED.Press and hold the CHILD LOCK for 3 seconds.
Water has poor taste/odor (on some models)Water dispenser has not been used for a long time.Dispense water until all water in system is replenished.
Water in first glass is warm (on some models)Normal when refrigerator is first installed.Wait 24 hours for the refrigerator to completely cool down
Water dispenser has not
been used for a long time
Dispense water until all water in system is replenished.
Water system has been drained.Allow several hours for replenished supply to chill.
Water dispenser does not work(on some models)Water supply line turned off or not connected.See Installing the water line.
Water filter clogged.Replace filter cartridge or remove filter and install plug.
Replace filter cartridge or remove filter and install plug.Press the dispenser arm for at least two minutes.
Dispenser is LOCKED.Press and hold the CHILD LOCK pad for 3 seconds.
Water spurting from dispenser (on some models) Water is not dispensed (on some models) but icemaker is workingNewly-installed filter cartridge.Run water from the dispenser for 3 minutes (about one and a half gallons).
Water in reservoir is frozen.Call for service.
Refrigerator control setting is too cold.Set to a warmer setting.
Ice cubes stuck in icemaker. (Green power light on icemaker blinking).Turn off the icemaker, remove cubes, and turn the icemaker back on.
Water on kitchen floor or on bottom of freezerDrain in the bottom of the freezer clogged.See Care and cleaning. Check the lock of filter
Cubes jammed in chute.Poke ice through with a wooden spoon.
No water or ice cube productionSupply line or shutoff valve is clogged.Call a plumber.
Water filter clogged.Replace filter cartridge or remove filter and install plug.
Dispenser is LOCKED.Press and hold the CHILD LOCK pad for 3 seconds.

Samsung SRS series refrigerator troubleshooting

Although the Samsung SRS range of refrigerators was discontinued, these appliances are still used in some households due to their reliability. The SRS lineup includes full-size side-by-side refrigerators with two doors and an ice dispenser.

ProblemSolutions
The fridge/freezer does not work at all or it does not chill sufficiently• Check that the power plug is properly connected.
• Check that the power plug fuse has not blown.
• Is the temperature control on the front panel set to the correct temperature?
• Is the fridge/freezer in direct sunlight or located near a heat source?
• Is the back of the fridge/freezer too close to the wall?
The food in the refrigerator is frozen• Is the temperature control on the front panel set to the correct temperature?
• Is the temperature in the room too low?
• Did you put food with a high water content in the coldest part of the refrigerator.
You can hear unusual noise or sounds• Check that the floor is level and stable.
• Is the back of the appliance too near to the wall?
• Was anything dropped behind or under the appliance?
• Is the noise from the compressor in the appliance?
• A “ticking” sound may be heard from inside the appliance, but this is normal. It is caused when the various accessories contract or expand.
The front corners and sides of the fridge/freezer are hot; condensation forms• Heat-proof pipes are installed in the front corners of the refrigerator to prevent condensation.
• Condensation can occur when you leave the door open for too long or you store food with a high water content unwrapped in the refrigerator and the temperature and humidity levels are high.
Ice is not dispensed• Did you stop the ice making function?
• Is there any ice in the ice storage unit?
• Is the water tap open and the water pipe connected?
• Is the freezer temperature too warm? (Set it to a lower temperature.)
• Did you wait for 12 hours after installation before making ice?
You can hear water babbling in the refrigerator• The babbling comes from the refrigerant circulating
in the fridge/freezer.
There is a bad smell in the fridge/freezer• You did not wrap food with a strong smell or you have forgotten something in the refrigerator.
• Wrap food with a strong smell so that it is airtight. Throw away any food that has gone off.
Frost forms on the wall of the freezer• Is the air inlet/outlet blocked?
• Allow sufficient space between the food items for air to circulate efficiently.
• Is the door closed properly?
No water is dispensed• Is the water tap open and the water pipe connected?
• Is the water pipe blocked?
• Is the water tank frozen because the refrigerator temperature is too low? Select a warmer setting via the front control panel.

Samsung SR-L62 Series  refrigerator troubleshooting

Samsung SR-L62 is a line of no-frost bottom-mount refrigerators. They have an interactive display with freezer and refrigerator temperature buttons used to set the temperature in the respective compartments. There is also the quick cool feature and a door alarm.

ProblemSolutions
The appliance is not operating at all or the temperature is too high• Check that the power plug is correctly connected.
• Is the temperature control on the front panel correctly set?
• Does sun shine on the appliance or are there heat sources nearby?
• Is the back of the appliance too near to the wall?
The food in the refrigerator is frozen• Is the temperature control on the front panel set to the coldest temperature?
• Is the surrounding temperature too low?
• Did you put food with a high water content in the refrigerator?
There are unusual noises• Check that the appliance is installed on a stable, level floor.
• Is the back of the appliance too near to the wall?
• Have any foreign objects fallen behind or under the appliance?
• Is the noise coming from the compressor in the appliance?
• A ticking sound may be heard inside the appliance; this is normal. This sound occurs when the various accessories contract or expand.
The front corners and sides of the appliance are warm and condensation starts to form• Heat-proof pipes are installed in the front corners of the appliance to prevent condensation from forming. When the surrounding temperature rises, this may not always be effective. However, this is not abnormal.
• In very humid weather, condensation may form on the outer surface of the appliance when moisture in the air comes into contact with the cool surface of the appliance.
You can hear a liquid bubbling in the appliance Please note that noises caused by the refrigerant circuit cannot be avoided.
There is a bad smell inside the appliance• Do not wrap food with paper.
• Store foods covered and clean the cold inlet.
There is a layer of frost on the surface of stored food.• Space the food out as much as possible to improve ventilation.
• Is the door fully closed?
Condensation forms on the inside wall of the appliance and around vegetables• Food with a high water content is stored uncovered with a high humidity level or the door has been left
open for a long time.
• Store the food with a cover or in sealed containers.

Samsung SR-30NMA refrigerator troubleshooting

Similar to many other Samsung top-freezers, the SR-30NMA model has a large refrigerator compartment and a smaller freezer on the top. The fridge has an auto-defrost function, adjustable shelves and containers.

ProblemExplanation/Solution
The fridge/freezer is not operating at all and the light does not come on when you open the refrigerator doorCheck that the fridge/freezer is correctly plugged in.
Check that the wall outlet is switched on and working correctly
Food in the freezer does not freeze correctlyIs the temperature set correctly? If ice cream in the freezer is too soft turn the temperature dial towards COLDER; if it is too hard, turn the dial towards COLD.
Is the room temperature too high? Is the appliance exposed to
direct sunlight or a source of heat? Change its position if possible.
Food freezes in the refrigeratorIs the temperature set to COLDER? Turn the temperature dial towards COLD.
Is the room temperature too low? If it is very low, the thermostatic controls may function incorrectly. Increase the temperature in the room or move the fridge/freezer to another position.
The fridge/freezer makes unusual noisesCheck that the fridge/freezer is installed on a level, stable surface with sufficient space around it; adjust the front feet if necessary (see page 6 for further details).
Are there any objects behind or under the fridge/freezer?
Is the noise coming from the compressor or does it sound like running water (refrigerant circulating)? These noises are normal
There is a bad smell in the refrigerator or freezerIs an item of food going bad?
Is all food stored in sealed containers or covered?
Has dew developed in the vegetable bin? Clean and dry the bin.
Are the evaporation slots at the front of the freezer clogged? Clean and dry them carefully.
Clean the bio-deodorizer (refer to page 12).
Dew develops in the refrigeratorHave you left the door open for a long time?
Is something preventing the door from closing properly? Carefully clean and dry the door seals.
Have you stored food or liquids in a container without a cover? Leave all food and liquids to cool before placing them in the refrigerator and keep them covered.
Frost develops in the freezerHave you left the door open for a long time?
Is something preventing the door from closing properly?
Carefully clean and dry the door seals.
Are the evaporation slots at the front of the freezer clogged? Clean and dry them carefully.
Have you left enough room for the air to circulate? Space the food out as evenly as possible.
The rear or sides of the fridge/freezer are warmIs the room temperature too high or is the fridge/freezer exposed to a direct source of heat, causing the fridge/freezer to operate intensively?
Move the fridge/freezer to a better position if possible.
Is there an excessively high humidity level in the room? Move the fridge/freezer to a better position if possible.

Samsung refrigerator rs265tdrs troubleshooting

PROBLEMSOLUTION
The refrigerator does not work at all or it does not chill sufficiently.• Check that the power plug is property connected.
• Is the temperature control on the display panel set to the correct temperature? Try setting it to a lower temperature.
• Is the refrigerator in direct sunlight or located too near a heat source?
• Is the back of the refrigerator too close to the wall and therefore keeping air from circulating?
• Check if the cooling off function is on. If the Freezer/Fridge temperature indicator is moving, refer to page 24 to cancel the cooling off function.
The food in the fridge is frozen.• Is the temperature control on the display panel set to the correct temperature? Try setting it to a warmer temperature.
• Is the temperature in the room very low?
• Did you store the food with high water content in the coldest part of the fridge?
You hear unusual noises or sounds.• Check that the refrigerator is level and stable.
• Is the back of the refrigerator too close to the wall and therefore keeping air from circulating?
• Was anything dropped behind or under the refrigerator?
• A “ticking” sound is heard from inside the refrigerator. This is normal and occurs because various accessories are contracting or expanding in relation to the temperature of the refrigerator interior.
The front corners of the appliance are hot and condensation is occurring.• Some heat is normal as anti-condensates’ are installed in the front comers of the refrigerator to prevent condensation.
• Is the refrigerator door ajar? Condensation can occur when you leave the door open for a long time.
Ice is not dispensing.• Did you wait for 12 hours after installation of the water supply line before making ice?
• Is the water line connected and the shut-off valve open?
• Did you manually stop the ice making function? Make sure Ice Type is set to Cubed or Crushed.
• Is there any ice blocked within the ice maker bucket?
• Is the freezer temperature too warm? Try setting the freezer temperature lower.
You can hear water bubbling in the refrigerator.• This is normal. The bubbling comes from the refrigerant coolant liquid circulating through the refrigerator.
There is a bad smell in the refrigerator.• Has a food item spoiled?
• Make sure that strong smelling food (for example, fish) is wrapped so that it is airtight.
• Clean out your freezer periodically and throw away any spoiled or suspect food.
Frost forms on the walls of the freezer.• Is the air vent blocked? Remove any obstructions so air can circulate freely.
• Allow sufficient space between the foods stored for efficient air circulation.
• Is the freezer door closed property?
Water dispenser is not functioning.• Is the water line connected and the shut-off valve open?
• Has the water supply line tubing been crushed or kinked? Make sure the tubing is free and clear of any obstruction.
• Is the water tank frozen because the refrigerator temperature is too low? Try selecting a warmer setting on the main display panel.