Kirby vacuum troubleshooting

Depending on the extent of a fault, repairs of vacuum cleaners can be assigned to a category of simple, medium and complex ones. There are mechanical and electric breakdowns. Only specialists of service centers are able to determine the complexity of repairs after certain diagnostics. The troubleshooting table with error codes for kirby vacuum cleaners below is an excellent assistant in this matter.

Kirby Avalir series vacuum troubleshooting

ProblemSolution
The motor does not turn on.1. Make sure the Power Cord is plugged into an outlet and that the outlet has power.
2. Make sure the cord is fully inserted into the unit.
3. Check the Power Cord for damage. If it is damaged, have it replaced by an authorized Kirby Distributor.
4. Make sure that an attachment or accessory is properly mounted on the front of the unit. The unit will not run without the Power Nozzle, Attachment Hose or Air Intake Guard properly in place.
5. The unit will not run without one of the following properly mounted to the Air Exhaust Port: Mini Em-Tor® collector, Attachment Hose or Multi-Surface Shampoo Tank.
The unit is not picking up dirt.1. Check to see if the Brush Roll is turning when the unit is on by looking at the green Brush Roll Indicator Light. If the light is not on, the Brush Roll is not turning freely, the belt is slipping (stretched), broken or not engaged. The belt may need to be replaced.
2. Make sure that the Power Nozzle height is adjusted to place the brush in contact with the carpet. Use the Toe-Touch Control to adjust the height. See page 20.
3. If the brush is turning, and the brush is in contact with the carpet, check for bristle wear and adjust the brush roll height if necessary. See page 55.
4. Check the disposable filter bag to see if it is full. If it is, replace with a new filter bag.
5. Check the fill tube and air exhaust port for clogging.
The unit is difficult to push.1. If the motor is off, make sure Tech Drive® power assist pedal is in neutral before pushing the unit.
2. If the motor is on, put the Tech Drive® power assist pedal in drive to make the unit easier to push. Do not use Tech Drive® power assist on hard surface floors.
3. Adjust the height of the Power Nozzle if necessary.
There is a smell of burning rubber when using the unit.1. Check to see if the Brush Roll is turning when the unit is on by looking at the green Brush Roll indicator light. If the light is not on, then the Brush Roll may be stalled due to threads around the ends. Unplug the unit. Then, remove the Brush Roll and make sure it rotates freely at both ends.
2. The belt may not be fully engaged or disengaged. Make sure the green arrows or red arrows on the Belt Lifter match up fully.
3. If a slipping belt has deposited a black residue on the Motor Shaft, remove it gently using steel wool or sandpaper and replace the belt.
The Outer Permanent Bag or the Disposable Filter Bag has an unpleasant smell.1. Replace the Disposable Filter Bag. See page 13.
2. Place a few drops of Odorific® II on a cotton ball and toss it in the Outer Permanent Bag.
3. Check for debris in the Mini Emtor.
4. It is not recommended to wash the outer cloth bag.
The Multi-Surface Shampoo System does not produce foam when cleaning carpets.1. Make sure the Suds Control Valve on the Shampoo Tank is turned clockwise to the Carpet position.
2. Remove the elbow hose and check that the small suds screen is properly seated in the bottom opening of the Shampoo Tank.
3. Remove the Shampoo Tank from the unit and check that the foam filter is in place on the bottom of the large opening that connects to the Exhaust Port.
4. Use only Kirby Carpet Shampoo. Verify that the proper mixture of water and Kirby Carpet Shampoo has been used in the tank. See page 34.
5. In addition, for proper cleaning, make sure the belt is engaged, and that the baffle strip is inserted correctly on the bottom of the tray. See page 32.

Kirby Sentria series vacuum troubleshooting

ProblemSolution
WHA TISA DOUBLE-INSULA TED MACHINE? (Servicing of double-insulated appliances)In a double-insulated appliance, two systems of insulation are provided instead of grounding. No grounding means is necessary on a double-insulated appliance, nor should a means for grounding be added to the appliance. A double-insulated appliance is marked with the words "DOUBLE-INSULATED" (U.S.A. and Canada). The symbol • (square within a square) may also be marked on the appliance.
Servicing a double-insulated appliance requires extreme care and knowledge of the system and should be done only by qualified service personnel.
Replacement parts for this double-insulated Sentria™ model must be genuine Kirby® parts for maintenance of safety and protection of warranty.
WHAT SHOULD I DO IF THE MOTOR DOES NOT RUN WHENI TURN THE Sentria SYSTEM ON?
Many service calls are unnecessary. Checking a few simple things can save a lot of cost, time and trouble. Whenever your Sentria system does not perform properly, make these checks first before calling authorized service personnel.
IF THE MOTOR DOES NOT RUN WHEN THE MOTOR ON-OFF SWITCH IS PUSHED:
1.Make sure the Power Cord is plugged into an outlet and that the outlet has power. (Check for a blown fuse, tripped circuit breaker or power company trouble.)
2.Make sure the cord plug is fully inserted into the unit.
3.Look for breaks in the Power Cord insulation. If the cord is damaged, get a new one. DO NOT ATTEMPT TO REPAIR IT. Use only a genuine Kirby Power Cord. Do not use standard extension cords.
4.Make sure that an attachment or accessory’ is properly mounted on the front of the
Power Plant. The unit will not run without the Power Nozzle(25), Hose Coupling, Air Intake Guard or Accessory Brush Nozzle in place.
5.The unit will not operate without either a Filtration Bag Assembly/ Mini Em-Tor* collector (6), Attachment Hose or Carpet Shampoo Tank properly installed on the Air Exhaust Port (19).
6.The Filtration Bag Assembly/Mini Em-Tor collector. Attachment Hose or Carpet Shampoo Tank must "click" firmly into place for the unit to operate. If the fitting is too tight and you have difficulty installing the above, apply a small drop of water to the gasket to reduce friction and ease installation.
WHAT SHOULD I DO IF THE Sentria SYSTEM DOES NOT PICK UP LINT OR DIRT ON THE CARPET?1.Check to see if the Brush Roll is turning, when the Sentria system is running.
2.If the Brush Roll is not turning freely, the belt is slipping, broken or not on the Motor Shaft (23).
3.If the belt is not on the Motor Shaft (23), remove the nozzle and follow the instructions on pages 11. See page 56 tor bristle extension.
4.If the belt is in good condition and the brush is running, check for bristle wear and replace Brush Roll, if necessary. To check for wear, turn the Power Nozzle (25) over and place a ruler against the metal Rug Plate. If the bristles arc below or just touching the ruler, the Brush Roll should be adjusted. See page 56 for details.
5.Make sure that the nozzle height is adjusted to place the brush in contact with the carpet. Use the Toe-Touch Control to adjust as appropriate. See page 8.
6.Check the bag to see if it is full.
7.Check the fill tube for clogging.
I SMELL BURNING RUBBER WHEN I USE MY Sentria™ SYSTEM WHA TSHOULD I DO?
1. Check to see if the Brash Roll is turning when the Sentria system is running. If not, then the Brush Roll may be stalled due to threads around the ends. Remove Brush Roll and make sure it rotates freely at both ends. (See page 54.)
2. The belt may not be fully engaged (or disengaged). Make sure the green arrows or red arrows on the Belt Lifter (20) match up fully.
3. If a slipping belt has deposited a black residue on the Motor Shaft (23), remove it gently using steel wool or sandpaper and replace the belt.
HOW DO I VACUUM MY MATTRESS?1. Remove all bedding, including mattress cover, from the mattress.
2. Convert your upright Sentria system to a Portable Cleaner. See "Portable Cleaning" on page 16.
3. Place Portable Cleaner on the mattress.
4. Disengage Tech Drive* power assist by pressing the gray "N" side (marked "N" for Neutral) of the N/D Pedal (11).
5. Disengage the Brush Roll.
6. Plug in your Sentria system and turn it ON.
7. Lower the Power Nozzle by pressing the Toe-Touch Control Upper Pedal (8) until it is all the way down.
8. Begin vacuuming.
HOW DO I VACUUM MY CARPETED STAIRS?There are several different ways. You can use:
• the Portable Cleaner. (See page 16.)
• the Zippbrush. (See page 45.)
• or the Upholstery Nozzle. (See page 21.)
HOW DO I CLEAN UNDER MY BED?Your Sentria system can be used in the canister mode (see page 19) with the Surface Nozzle to vacuum under the bed and other low furniture.
HOW DO I VACUUM MY UPHOLSTERED FURNITURE?1. Convert to a canister. (See page 19.) (Do not use Power Nozzle (25) on furniture.)
2. Use the Attachment Hose with or without the following attachments:
• the Upholstery Nozzle.
• the Crevice Tool with the brush removed. (Use in between seat cushions and in crevices.)
• the optional Zippbrush.
The optional Zippbrush uses rotating brushes to agitate fibers and remove imbedded dirt and pet hair from the fabric. When using the Zippbrush, move it slowly from side to side across surface. Do not apply heavy pressure as it will slow the brush action. (Ifthe brush becomes jammed and stops turning, simply rotate the inner rotating brush clockwise to free it up and let go. It should then resume turning.)
To clean hard-to-reach upholstery buttons, use narrow tip of the Zippbrush, located on the side opposite the hose, to work the dirt loose. (For additional information on the use and maintenance of the optional Zippbrush, sec the Zippbrush section on page 45).
HOW DO I CLEAN MY WALLS AND CEILING?1. Convert to a canister. (Seepage 19.)
2. Attach one or two Extension Tubes to the Attachment Hose by inserting the hose into the Extension Tube opening and twisting to lock in place.
3. Attach the Suction Control Grip onto the end of the Extension Tube.
4. Attach the Wall & Ceiling Brush to the end of the Suction Control Grip. The Suction Control Grip not only allows you to regulate airflow, it also allows you to adjust the Wall & Ceiling Brush to the proper angles for mantles, window ledges, walls and ceilings.
HOW DO I CLEAN MY CAR ?Your Sentria" system comes equipped with a range of tools to help you clean your car. In addition, you may also use the optional Zippbrush for vacuuming automobile upholstery, carpeting, floor mats and trunks. (See Zippbrush section on page 45 for Zippbrush use and maintenance information.)
1. Convert to a canister. (Seepage 19.)
2. You can use the end of the Attachment Hose for straight suction or attach any one of a variety of tools.
3. We suggest using the Upholstery Nozzle (or optional Zippbrush) to clean the seats, areas under the seats and the trunk.
4. Use the Crevice Tool (with or without the small Crevice Tool brush end) for small, hard-to-reach areas, such as the area between the windshield and dash and the area between the seats.
5. Use the Duster Brush to clean the instrument panel.
6. Use the Massage Cup to pick up gravel and heavy particles on floor mats and carpeting.
WHAT SHOULD I DO IF MY FILTER BAG SMELLS?Change it. Replace the disposable bag when the dirt reaches the fill line. Do not overfill.
1. You may also purchase Odorific® II, an odorizcr that leaves your room smelling clean and fresh. Place a few drops on a cottonball and toss it in the Outer Permanent Bag. For a list of other fine Kirby® products, (see page 64 and 65.)

Error codes and troubleshooting