Did your microwave stop working? Typical malfunctions in the operation of this device are shown in the table below. Problem reports can also be displayed on the device’s display. Find the cause of the problem and find out the possible solutions.
| Problem | Suggestion |
|---|---|
| Neither the microwave’s display nor oven operates. | Properly insert the plug into a grounded power outlet. |
| Remove the plug from the outlet, wait 10 seconds, then plug the microwave in again. | |
| Reset the household circuit breaker or replace any blown fuses. | |
| Plug a different appliance into the power outlet. If the other appliance will not operate, have a qualified electrician repair the outlet. | |
| Plug the microwave into a different power outlet. | |
| Oven display works, but the oven will not operate. | Make sure the oven door is closed securely and completely. |
| Check to see if packing material or other materials are stuck to the door seal. | |
| Check for damage to the oven door. | |
| Press the Clear/Off key twice and attempt to re-enter cooking instructions. | |
| Power goes off before the cook time has elapsed. | If there has been a power interruption, remove the plug from the outlet; wait 10 seconds, then plug the microwave in again. If there was a power outage, the time indicator in the display will show 00:00. |
| Reset the clock and any cooking instructions. | |
| Reset the household circuit breaker or replace any blown fuses. | |
| Press the Clear/Off key twice and attempt to re-enter cooking instructions. | |
| Plug a different appliance into the power outlet. If the other appliance will not operate, have a qualified electrician repair the outlet. | |
| Plug the microwave into a different power outlet. | |
| Food is cooking too slowly. | Make sure the oven is on a separate 20 amp circuit line. Operating another appli- ance on the same circuit can cause a voltage drop. If necessary, move the micro- wave to its own circuit. |
| Microwave is sparking, arcing occurs. | Remove any metallic utensils, cookware or metal ties from the oven cavity. If using aluminum foil, use only narrow strips and allow at least one inch between the foil and the interior oven walls. |
| Turntable makes noises or sticks. | Clean the turntable, roller ring and oven cavity bottom. |
| Make sure the turntable and roller ring are positioned correctly. | |
| Using the microwave causes TV or radio interference. | This is similar to the interference caused by other small appliances, such as hair dryers. Move your microwave further away from other appliances, like your TV or radio. |
| Problem | Possible cause | Remedy |
|---|---|---|
| Oven will not turn on. | The oven is not plugged in securely. | Remove plug from outlet, wait 10 seconds and re-insert. |
| Circuit breaker or fuse is tripped or blown. | Reset circuit breaker or replace fuse. | |
| There is a problem with the outlet. | Plug another appliance into the outlet to check if it is working. | |
| Oven will not start cooking. | The door is not closed completely. | Close the oven door securely. |
| Start Pad was not pressed after programming. | Press Start Pad. | |
| Another program is already entered into the oven. | Press Pause/Stop Pad to cancel the previous program and enter new program. | |
| The program is not correct. | Program again according to the Operating Instructions. | |
| Pause/Stop Pad has been pressed accidentally. | Program oven again. | |
| The Glass Tray wobbles. | The Glass Tray is not positioned properly on the Roller Ring or there is food under the Roller Ring. | Takeout Glass Tray and Roller Ring. Wipe with a damp cloth and reset Roller Ring and Glass Tray properly. |
| When the oven is operating, there is noise coming from the Glass Tray. | The Roller Ring and oven bottom are dirty. | Clean these parts according to Care and Cleaning of your Microwave oven. |
Did your microwave stop working? Typical malfunctions in the operation of this device are shown in the table below. Problem reports can also be displayed on the device’s display. Find the cause of the problem and find out the possible solutions.
| Problem | Suggestion |
|---|---|
| Neither the microwave’s display nor oven operates. | Properly insert the plug into a grounded power outlet. |
| Remove the plug from the outlet, wait 10 seconds, then plug the microwave in again. | |
| Reset the household circuit breaker or replace any blown fuses. | |
| Plug a different appliance into the power outlet. If the other appliance will not operate, have a qualified electrician repair the outlet. | |
| Plug the microwave into a different power outlet. | |
| Oven display works, but the oven will not operate. | Make sure the oven door is closed securely and completely. |
| Check to see if packing material or other materials are stuck to the door seal. | |
| Check for damage to the oven door. | |
| Press the Clear/Off key twice and attempt to re-enter cooking instructions. | |
| Power goes off before the cook time has elapsed. | If there has been a power interruption, remove the plug from the outlet; wait 10 seconds, then plug the microwave in again. If there was a power outage, the time indicator in the display will show 00:00. |
| Reset the clock and any cooking instructions. | |
| Reset the household circuit breaker or replace any blown fuses. | |
| Press the Clear/Off key twice and attempt to re-enter cooking instructions. | |
| Plug a different appliance into the power outlet. If the other appliance will not operate, have a qualified electrician repair the outlet. | |
| Plug the microwave into a different power outlet. | |
| Food is cooking too slowly. | Make sure the oven is on a separate 20 amp circuit line. Operating another appli- ance on the same circuit can cause a voltage drop. If necessary, move the micro- wave to its own circuit. |
| Microwave is sparking, arcing occurs. | Remove any metallic utensils, cookware or metal ties from the oven cavity. If using aluminum foil, use only narrow strips and allow at least one inch between the foil and the interior oven walls. |
| Turntable makes noises or sticks. | Clean the turntable, roller ring and oven cavity bottom. |
| Make sure the turntable and roller ring are positioned correctly. | |
| Using the microwave causes TV or radio interference. | This is similar to the interference caused by other small appliances, such as hair dryers. Move your microwave further away from other appliances, like your TV or radio. |
| Problem | Possible cause | Remedy |
|---|---|---|
| Oven will not turn on. | The oven is not plugged in securely. | Remove plug from outlet, wait 10 seconds and re-insert. |
| Circuit breaker or fuse is tripped or blown. | Reset circuit breaker or replace fuse. | |
| There is a problem with the outlet. | Plug another appliance into the outlet to check if it is working. | |
| Oven will not start cooking. | The door is not closed completely. | Close the oven door securely. |
| Start Pad was not pressed after programming. | Press Start Pad. | |
| Another program is already entered into the oven. | Press Pause/Stop Pad to cancel the previous program and enter new program. | |
| The program is not correct. | Program again according to the Operating Instructions. | |
| Pause/Stop Pad has been pressed accidentally. | Program oven again. | |
| The Glass Tray wobbles. | The Glass Tray is not positioned properly on the Roller Ring or there is food under the Roller Ring. | Takeout Glass Tray and Roller Ring. Wipe with a damp cloth and reset Roller Ring and Glass Tray properly. |
| When the oven is operating, there is noise coming from the Glass Tray. | The Roller Ring and oven bottom are dirty. | Clean these parts according to Care and Cleaning of your Microwave oven. |