Australian Sydney is the homeland of the company Breville. which was set up in the 1932. The main research and production base of the Corporation Breville is in Sydney. Household appliances, in particular, espresso machines, are designed and constructed there. Then they are duplicated on other plants of the company. Breville products are considered premium goods. The troubleshooting table below should help in case of breakdowns of Breville espresso machines.
| PROBLEM | POSSIBLE CAUSES | WHAT TO DO |
|---|---|---|
| Coffee is too cold | Machine not preheated | Ensure the red ‘Heating’ light cycles off as this is when the machine has reached the correct temperature. |
| Cups not preheated | The cup warming plate starts to warm up as the machine warms up. | |
| Milk not heated enough (if making a cappuccino or latte) | When the base of the jug becomes too hot to touch this is when the milk is heated at the correct temperature. | |
| No crema | Coffee is not tamped firmly enough | |
| Coffee grind is too coarse | Ensure you use a suitable espresso grind. | |
| Ground Coffee is not fresh | Pre-ground coffee should not be kept for longer than a week. | |
| Filter holes are blocked | Use the fine pin on the cleaning tool to clear the holes. | |
| Machine is making pulsing/ pumping sound while extracting coffee or steaming milk. | The machine is carrying out the normal operation of the 15 bar pump | No action required as this is the normal operation of the machine |
| No steam/hot water is generated | Machine is not turned on | Ensure the machine is plugged in, switched on at the power outlet and the ‘on/ofP button is in the ‘on’ position. |
| Selector Control not in ‘Steam’ position | Turn the selector control to the ‘Steam’ position. Ensure the steam button is selected for steam and ‘Hot Water’ button selected for hot water. | |
| Steam Wand is blocked | Use the pin on the cleaning tool to clear the opening. If the steam wand continues to be blocked, remove the tip of the steam wand using the spanner in the middle of the cleaning tool. | |
| Milk is not foamy after frothing | Not enough steam | Steam wand may be blocked. |
| Milk is not fresh and cold | Milk must be cold and fresh. | |
| Machine not working | The unit appears to be ‘on’ | The safety thermal cut-out may have activated due to the pump overheating. Turn the machine off and allow it cool for about 30-60 minutes. |
| but the machine ceases to operate. |
| PROBLEM | POSSIBLE CAUSES | WHAT TO DO |
|---|---|---|
| Coffee does not run through | Machine is not turned on or plugged in | Ensure the machine is plugged in, switched on at the power outlet and the 'ON/OFF' button is in the 'ON' position. |
| Selector Control not in 'Espresso' position | Turn the selector control to the 'Espresso' position. | |
| Coffee grind is too fine | Ensure you use a suitable espresso grind. | |
| The filter is blocked | Use the fine pin on the cleaning tool to clear the holes. | |
| Coffee runs out too quickly | The coffee grind is too coarse | Ensure you use a suitable espresso grind. |
| Coffee runs out around the edge of the filter holder | Filter holder is not inserted in the brew head properly | |
| There are coffee grounds around the filter rim | Clean any excess coffee from the rim of the filter holder to ensure a proper fit into the brew head. | |
| Incorrect filter for amount of coffee used | Ensure you use the small filter for 1 cup of coffee and the large filter for 2 cups of coffee. | |
| Coffee filters out in drops from the filter holder | The water tank is empty or low | |
| Coffee grind is too fine | Ensure you use a suitable espresso grind. | |
| Machine is blocked by mineral deposits | Decalcify the machine | |
| Machine is too loud | Water tank is empty | |
| Water tank is not securely in place | ||
| Coffee is too weak or watery | Coffee grind is not fine enough (use coffee grind suitable for espresso machines) | Ensure you use a suitable espresso grind. Use a dark roast coffee generally labelled ‘Espresso Blend’. |
| Coffee is too cold | Machine not preheated | Ensure the red ‘Heating’ light cycles off as this is when the machine has reached the correct temperature. |
| Cups not preheated | The cup warming plate starts to warm up as the machine warms up. | |
| Milk not heated enough | When the base of the jug becomes too hot to touch this is when the milk is heated at the correct temperature. | |
| (if making a cappuccino or Iatt6) | ||
| No crema | Coffee is not tamped firmly enough | |
| Coffee grind is too coarse | Ensure you use a suitable espresso grind. | |
| Ground Coffee is not fresh | Pre-ground coffee should not be kept for longer than a week. | |
| Filter holes are blocked | Use the fine pin on the cleaning tool to clear the holes. | |
| No steam is generated | Machine is not turned on | Ensure the machine is plugged in, switched on at the power outlet and the 'on/off' button is in the 'on' position. |
| Water tank is empty | ||
| Selector Control not in 'Steam' position | Turn the selector control to the 'Steam' position. Ensure the steam button is selected for steam and 'Hot Water' button selected for hot water. | |
| Steam Wand is blocked | Use the pin on the cleaning tool to clear the opening. If the steam wand continues to be blocked, remove the tip of the steam wand using the spanner in the middle of the cleaning tool. | |
| Milk is not foamy after frothing | Not enough steam | Steam wand may be blocked. |
| Milk is not fresh and cold | Milk must be cold and fresh. |
| PROBLEM | POSSIBLE CAUSES |
|---|---|
| Coffee does not run through | • Machine is not turned on or plugged in |
| • Water tank is empty | |
| • Selector control not in ‘Espresso’ position | |
| • Coffee grind is too fine | |
| • Too much coffee in the filter | |
| • The filter is blocked | |
| • Excessive tamping | |
| Coffee runs out too quickly | • Coffee grind is too coarse |
| • Incorrect quantity of coffee in the filter basket | |
| • Not firmly tamped | |
| Coffee runs too slowly | • The water tank is empty or low |
| • Coffee grind is too fine | |
| • Machine is blocked by scale build up | |
| • Too much coffee in the filter basket. | |
| • Excessive tamping | |
| Coffee runs out around the edge of the filter holder | • Filter holder is not inserted in the brew head properly |
| • There are coffee grounds affecting the sealing around the filter rim | |
| Coffee is too weak or watery | • Coffee grind is not fine enough (use coffee ground for espresso machines) |
| • Not enough coffee in the filter | |
| • Incorrect quantity of coffee in the filter basket | |
| • Not firmly tamped | |
| Coffee is too cold | • Machine not preheated |
| • Cups not preheated | |
| • Milk not heated enough (if making a cappuccino or latte) | |
| No crema | • Coffee grind is too coarse |
| • Not enough coffee in the filter | |
| • Incorrect quantity of coffee | |
| • Not firmly tamped | |
| • Coffee is not fresh | |
| No steam is generated | • Machine is not turned on |
| • Water tank is empty | |
| • Selector control not in ‘Steam’ position | |
| • Steam wand is blocked | |
| Milk is not frothing | • Not enough steam |
| • Milk is not fresh and cold | |
| • Incorrect technique |
| PROBLEM | POSSIBLE CAUSES | WHAT TO DO |
|---|---|---|
| Machine does not heat up. STEAM/HOT WATER light flashes when the machine is turned On. | • STEAM/HOT WATER dial is not in the STANDBY position. | Turn the STEAM/HOT WATER dial to the STANDBY position. Machine will commence heating. |
| Water does not flow from the group head. No hot water. | • Machine has not reached operating temperature. | Allow time for the machine to reach operating temperature. The POWER button light will stop flashing and all button lights on the control panel will illuminate when ready. |
| • Water tank is empty. | Fill tank. | |
| • Water tank is not fully inserted and locked into position. | Push water tank down completely to lock into place. | |
| Espresso only drips from the portafilter spouts. | • Coffee is ground too finely. | Use slightly coarser grind. |
| • Too much coffee in the filter basket. | Lower dose of coffee. As a guide to dose, the top edge of the metal cap on the tamper should be level with the top of the filter basket AFTER the coffee has been tamped with 30-40lbs (15-20kg) of pressure. | |
| • Coffee tamped too firmly. | Tamp between 30-40lbs or 15-20kg of pressure. | |
| • Water tank is empty. | Fill tank. | |
| • Water tank is not fully inserted and locked into position. | Push water tank down completely to lock into place. | |
| • The filter basket may be blocked. | Use the pin on the end of the provided cleaning tool to unblock the hole(s). If the hole(s) remain blocked, dissolve a cleaning tablet in hot water and soak filter basket and portafilter in solution for approx. 20 minutes. Rinse thoroughly. | |
| Espresso runs out too quickly. | • Coffee is ground too coarsely. | Use slightly finer grind. |
| • Not enough coffee in the filter basket. | Increase dose of coffee. As a guide to dose, the top edge of the metal cap on the tamper should be level with the top of the filter basket AFTER the coffee has been tamped with 30-40lbs (15-20kg) of pressure. | |
| • Coffee tamped too lightly. | Tamp between 30-40lbs or 15-20kg of pressure. | |
| Espresso runs out around the edge of the portafilter. | • Portafilter not inserted in the group head correctly. | Ensure portafilter is completely inserted and rotated until resistance is felt. |
| • There are coffee grounds around the filter basket rim. | Clean excess coffee from the rim of the filter basket to ensure a proper seal in group head. | |
| • Too much coffee in the filter basket. | Lower dose of coffee. As a guide to dose, the top edge of the metal cap on the tamper should be level with the top of the filter basket AFTER the coffee has been tamped with 30-40lbs (15-20kg) of pressure. | |
| No steam | • Machine has not reached operating temperature. | Allow time for the machine to reach operating temperature. The STEAM/HOT WATER light will flash to indicate the machine is heating to create steam. During this time, condensed water may purge from the steam wand. This is normal. When the STEAM/ HOT WATER light stops flashing the steam wand is ready for use. |
| Water tank is empty. | Fill tank. | |
| • Water tank is not fully inserted and locked into position. | Push water tank down completely to lock into place. | |
| • Machine needs to be decalcified. | ||
| • STEAM/HOT WATER dial is not in the STEAM position. | Ensure the STEAM/HOT WATER dial is completely rotated to the STEAM position. | |
| Coffee not hot enough. | • Cups not pre-heated. | Rinse cups under hot water outlet and place on cup warming tray. |
| • Portafilter not pre- heated. | Rinse portafilter under hot water outlet. Dry thoroughly. | |
| • Milk not hot enough (if making a cappuccino or latte etc). | Heat milk until base of the jug becomes hot to touch. | |
| No crema. | • Coffee tamped too lightly. | Tamp between 30-40lbs or 15-20kg of pressure. |
| • Coffee is ground too coarsely. | Use slightly finer grind. | |
| • Coffee beans or pre-ground coffee are stale. | If grinding fresh whole coffee beans, buy freshly roasted coffee with a “roasted on” date and use within 2 weeks of this date. If using pre-ground coffee, use within a week of grinding. | |
| • The filter basket may be blocked. | Use the pin on the end of the provided cleaning tool to unblock the hole(s). If the hole(s) remain blocked, dissolve a cleaning tablet in hot water and soak filter basket and portafilter in solution for approx. 20 minutes. Rinse thoroughly. | |
| • Single Wall filter baskets are being used with pre-ground coffee. | Ensure you use Dual Wall filter baskets with pre-ground coffee. | |
| Pulsing/pumping sound while extracting espresso or steaming milk. | • The machine is carrying out the normal operation of the 15 bar Italian pump. | |
| • Water tank is empty. | Fill tank. | |
| • Water tank is not fully inserted and locked into position. | Push water tank down completely to lock into place. | |
| Water leaking. | • Auto purge feature. Water is automatically released into the drip tray after the steam and hot water functions to ensure the thermocoil is at the optimal temperature for extracting espresso. | Ensure the drip tray is firmly pushed in place after using the steam and hot water functions. |
| • Water tank is not fully inserted and locked into position. | Push water tank down completely to lock into place. | |
| Machine is On but ceases to operate | • The safety thermal-cut out may have activated due to the pump overheating. | Turn the machine Off and allow to cool for about 30-60 minutes. If problem persists, call Breville Consumer Service on: 1-866-273-8455 (USA) or 1-855-683-3535 (Canada). |
| POSSIBLE PROBLEM | EASY SOLUTION |
|---|---|
| Brewer will not switch on | • Plug the Brewer into an independent outlet. |
| • Check that the Brewer is plugged in securely. | |
| • Plug into a different outlet. | |
| • Reset circuit breaker if necessary. | |
| • Make sure that the Power Switch has been turned on. The Water Tank should be illuminated. The ‘BREW’ button, © and © buttons should be illuminated. | |
| Brewer will not brew | • After placing the K-Cup® in the K-Cup® Holder, or the My K-Cup® Holder into the Brewing Chamber, ensure the Safety Locking Arm is pushed down securely The LCD screen should indicate ‘READY TO BREW’. The © and © buttons should illuminate and the 'BREW' button should illuminate & flash for up to 60 seconds. |
| • If the LCD screen indicates ‘REFILL TANK’, add water to the Water Tank or make sure the Water Tank is attached correctly to the Brewer | |
| • If the LCD screen indicates ‘REFILL TANK’ even after refilling, contact Customer Service on 1-866-BREVILLE (1-866-273-8455). | |
| • If the ‘BREW’ button is not pressed in 60 seconds, the LCD screen will indicate ‘OPEN HEAD’ and the ‘BREW’ button will be disabled to prevent accidental activation. To re-activate the brew sequence, open the Brewing Chamber Head by raising and lowering the Safety Locking Arm completely. | |
| • The Exit Needle may be clogged | |
| Coffee is too weak or watery | • Reduce the brew size selection for a “stronger" tasting cup of coffee |
| • Try an Extra Bold K-Cup®. They have 30% more ground coffee in each K-Cup® portion pack. | |
| Brewer dispenses a partial cup | • The Exit Needle may be clogged |
| • The Water Tank may have been removed during brewing. Replace the Water Tank and perform a cleansing brew without a K-Cup® | |
| • If the LCD screen indicates ‘DESCALE’, follow the instructions, Descaling your Brewer | |
| • If you have repeated the descale procedure on your Brewer two times and the message is still displayed, contact Customer Service on 1 -866-BREVILLE (1-866-273-8455). | |
| The time is not displayed on the LCD screen | • The time will not be displayed on the LCD screen unless you have set it. To set the clock, follow the instructions, Setting the ‘CLOCK SET’ feature |
| • If power is interrupted to the Brewer, you will need to set the dock again. | |
| Brewer shuts off or turns on automatically | • Check to make sure that the ‘ON-OFF TIME’ and/ or the ‘AUTO OFF’ features have not been set. To do this, press the ‘MENU’ button and scroll through the programming options. Both the ‘ON-OFF TIME’ and ’AUTO OFF’ features should be INACTIVE. If “INACTIVE” is not displayed, follow the instructions, Setting the ‘ON-OFF TIME’ feature and Setting the ‘AUTO OFF’ feature |
| The blue light in the water tank is flashing | • The water level is low and a full cup cannot be brewed. Add water to the Water Tank, following the instructions, Re-filling the Water Tank |
| The LCD screen continues to indicate •DESCALE' after completing the process. | • Repeat the 'Descaling the Brewer' process |
| • After the ‘Descaling the Brewer* process, ensure to disconnect the power plug from the wall outlet for at least 15 minutes, then re-plug the power plug into the wall outlet. |
| Problem | Cause | Solution |
|---|---|---|
| Buttons not illuminated. | Machine turns OFF automatically. | • Check the outlet: plug, voltage, fuse. |
| Press START/CANCEL or SELECT to turn to «ON-mode». | ||
| No steam or hot water | Press START/CANCEL or SELECT to turn to «ON-mode». | • Check the outlet: plug, voltage, fuse. |
| No coffee, no water, unusual coffee flow | Check if the water tank is correctly positioned, if empty, fill with potable water. | • Descale the machine, if necessary. |
| Coffee is not hot enough. | Preheat cup. | • Descale the machine, if necessary. |
| The capsule lever does not close completely | Empty the capsule container. | • Check that no capsule is blocked inside the machine. (Note: do not put the finger inside the machine) |
| Leakage (water under the machine) | Empty drip tray if full. | • If problem persists, call the Nespresso Club. |
| Check drip tray is securely inserted. | ||
| No coffee flow, water goes directly into the capsule bucket (despite inserted capsule) | Ensure capsule lever is closed. | • Empty capsule bucket and check that no capsule is blocked inside the machine. (NOTE: do not put finger inside the machine) If problem persists, call the Nespresso Club. |
| Colour display is dim and hard | Machine display dims automatically after 2 minutes of non use. | • Adjust the screen brightness setting. Navigate to Settings menu. Select Screen Brightness. Turn the dial and Select High. |
| Press START/CANCEL or SELECT to turn to «ON-mode». | ||
| Buttons flashing | Follow on screen prompt. | • Descale machine, if necessary. |
| Check the water tank. If empty, fill with potable water and brew a coffee. | • Complete a Clean Steam Wand cycle, if necessary. | |
| Check steam tip for blockages. Use pin cleaning tool stored under the water tank to unblock each of the holes. | ||
| Fill Water Tank alert remains on display (water tank is full) | Check if the water tank is correctly positioned. | • If problem persists, call the Nespresso Club. |
| Descale Now alert is displayed | Descale the machine. Navigate to Maintenance menu. | |
| Select Descale and follow the on-screen prompts. | ||
| Machine Error message is displayed | A major fault has occurred. | Visit Nespresso.com or call the Nespresso Club to contact your local service centre. |
| Machine is ON but ceases to operate | Power machine off by holding START/CANCEL. | If problem persists, call the Nespresso Club. |
| Wait 60 minutes and press START/CANCEL or SELECT to turn to «ONmode*. | ||
| Machine turns to OFF mode. | To save energy the machine will turn to OF mode after 10 minutes of non use. | Press START/CANCEL or SELECT to turn to «ON-mode*. |
| Problem | Solution |
|---|---|
| No light indicator. | Check the mains, plug, voltage, and fuse. In case of problems, call the Nespresso Club. |
| No coffee, no water. | First use: fill water tank with warm water (max. 55° C) |
| Water tank is empty. Fill water tank. | |
| Descale if necessary; | |
| Coffee comes out very slowly. | Flow speed depends on the coffee variety. |
| Descale if necessary; | |
| Coffee is not hot enough. | Preheat cup. |
| Descale if necessary. | |
| Capsule area is leaking (water in capsule container). | Position capsule correctly. If leakages occur, call the Nespresso Club. |
| Irregular blinking. | Send appliance to repair or call the Nespresso Club. |
| No coffee, just water runs out (despite inserted capsule). | In case of problems, call the Nespresso Club. |