Problem | May Be Caused By | What to Do |
---|---|---|
Nothing works. | Range not connected to electrical power. | Have oven connected to a properly sized electrical power supply by a qualified technician. |
Power is off. | Turn on power at circuit breaker or fuse box. Check for tripped breaker or blown fuse. | |
Power outage. | Contact power company. | |
Igniters do not spark. | Power not supplied to unit. | See Nothing Works above. |
Wet or dirty igniter. | Clean and dry igniter and burner assembly according to Care and Cleaning section. | |
No flame. | Igniter not working (no clicking sound). | See Igniters do not spark above. |
Wet or dirty igniter. | Clean and dry according to Care and Cleaning section. | |
Gas is turned off. | Make sure the gas supply valve is in the on position. | |
Gas supply interrupted. | Contact gas company. | |
Burner goes out at low setting. | Low gas pressure. | Contact gas company to have pressure tested. |
Air intake holes obstructed. | Remove obstructions. | |
Flame is distorted, yellow or very large. | Burner parts are dirty or clogged. | Clean and dry according to Care and Cleaning section. |
Burner parts are not properly positioned. | Make sure burner is assembled according to the Setting Up Your Range section. | |
Range set up to use a different type of gas (natural or LP) or set up for different altitude. | Have a qualified service technician check to make sure that the range is set up for the type of gas and the correct altitude. | |
Gas regulator is not installed or faulty. | Have a qualified service technician check the gas regulator. | |
Igniter continues to spark (click) after flame ignites. | Burner is cold. | Burners may continue to spark for up to 60 seconds when cold and set to low. |
Flame distorted by air draft. | Minimize any air drafts around the cooktop. Close nearby windows. | |
Wet or dirty igniter. | Clean and dry according to Care and Cleaning section. | |
Burner parts wet or dirty. | Clean and dry according to Care and Cleaning section. | |
Burner parts not properly positioned. | Make sure burner is assembled according to the Setting Up Your Range section. | |
Power supply polarity is reversed or not properly grounded. | Have a licensed electrician check the electrical connections. | |
Oven will not heat. | Oven settings are not correct. | Follow mode selection and clock settings as specified in Setting up Your Range. |
Oven is set for delay timed cooking. | Oven will turn on automatically at time set. If desired, press CANCEL • SECURE key to cancel out of delay timed cooking. | |
Clock displays incorrect time of day. | Time of day is not set. | Press CLOCK key, then press TIME • TEMP key to set correct time of day. |
Power supply has been interrupted. | Reset time of day. | |
Foods over-cook. | Incorrect cooking time, temperature. | Adjust time, temperature or rack position. |
Oven temperature calibration differs from your previous oven. | Adjust oven temperature. | |
Foods under-cook. | Incorrect cooking time, temperature. | Adjust time, temperature or rack position. |
Oven temperature calibration differs from your previous oven. | Adjust oven temperature. | |
Oven does not self-clean. | Door is not shut tight, so automatic door latch will not lock. | Close door tightly. |
Oven settings are not correct. | ||
Oven is set for delay timed cleaning. | Oven will turn on automatically at set time. Press CANCEL • SECURE key to cancel out of delay timed cleaning. | |
Oven light will not work. | Light bulb is burned out. | |
Door will not open. | Oven is in self-clean mode. | If oven is hot, door latch will release automatically when oven temperature falls below 390°F at end of cycle. |
If self-clean was just selected and the oven is still cool, press CANCEL • SECURE to turn off self-clean. The door will open in about 30 seconds. | ||
Oven will not heat after self-clean. | Time of day is not set due to power failure. | Press CLOCK key, then press TIME • TEMP key to set correct time of day. |
Oven settings are not correct. | ||
Oven is set for Delayed Time mode. | Oven will turn on at present time. If desired, press CANCEL • SECURE button to cancel out of delay timed mode. |
Problem | May Be Caused By | What to Do |
---|---|---|
Nothing works. | Oven not connected to electrical power. | Have a licensed electrician connect oven to properly wired electrical connection. |
Power to oven is off. | Turn on power at circuit breaker or fuse box. Check for tripped breaker or blown fuse. | |
Control panel locked. | Press CANCEL • SECURE key for 4 seconds to reactivate control panel | |
Power outage. | Contact power company | |
Oven will not heat. | Oven setting not correct. | Press CANCEL • SECURE, then follow instructions in Operating the Oven section. |
Oven set for delay timed cooking. | Oven will turn on automatically at the preset time. Press CANCEL • SECURE to return to normal operation. | |
Attempting to broil with the meat probe connected. | Broil and Convection Broil settings will not work when meat probe is connected. Disconnect meat probe. | |
Oven shuts off by itself after it has been on for 12 hours. | 12 hour timer is on. Unit is set to turn off automatically after 12 hours of continuous use. | Turn off 12 hour timer. |
Time on display not correct. | Time of day not set. | Set time. |
Power failure or power was turned off. | Reset time. | |
Time flashes on display. | Power failure or power was turned off. | |
Oven does not self-dean. | Oven door not shut tightly. | Check for obstructions. Shut door tightly. |
Oven set for delay timed cleaning. | Oven will start to self clean at preset time. Press CANCEL • SECURE to return to normal operation. | |
Oven not set properly. | Follow instructions in Care and Cleaning section. | |
Meat probe connected. | Oven will not start self-clean cycle when meat probe is connected. Disconnect and remove meat probe. | |
Oven lights will not work. | Light bulbs burned out. Replace light bulbs. | |
Oven in self-clean mode. | Lights do not work when oven is in self-dean mode. | |
Oven in Sabbath mode. | Lights do not work when oven is in Sabbath mode. | |
Foods over or under cook. | Incorrect cooking time or temperature. | Follow instructions in Operating Your Oven section. |
Cooling fan continues to run after oven has been turned off. | Normal operation. | The cooling fan may run for a while after the oven is turned off, until the internal parts have cooled. |
Problem | May Be Caused By | What to Do |
Cannot set clock. | Oven in use. Clock cannot be set while oven is in use. | Turn off oven to set clock. |
Error code appears and stays on display, for example "U55". | An error code having a letter with a number following it that appears and stays on the display indicates a problem that cannot be resolved by the customer. | Call for service. |
Sabbath mode does not work. | Meat probe connected. | Oven will not start Sabbath mode when meat probe is connected. Disconnect and remove meat probe. |
Oven lights will not turn off. | Light key is set to on. | Press light key to turn lights off. |
Oven door will not open. | Oven is set to self-dean. | Check display. If lock symbol appears on display, oven door cannot be opened. Wait for oven to complete self clean or press CANCEL ■ SECURE. Door will unlock once oven has cooled. |