The tables below enlist different technical problems with Ecobee thermostats and provide possible solutions. Each manual contains the most widespread issues and troubleshooting instructions for them. Please, note that the solutions aren’t described in detail. If you know you will fail to fix issues up, don’t hesitate to ask for professional help.
| Problem | Solution |
|---|---|
| Furnace Air Filter | Furnace filter needs to be cleaned or changed. |
| UV Lamp | UV lamp needs to be changed. |
| Low Temp Alert | Temperature in the home is too low. |
| High Temp Alert | Temperature in the home is too high. |
| Heat Not Responding | The system has failed to heat the home. |
| Cool Not Responding | The system has failed to cool the home. |
| Maintenance Reminder | HVAC system due for regular maintenance. |
| Auxiliary Heat Run Time | Auxiliary heat source is running too often. |
| Auxiliary Outdoor Temperature | Your EMS Si auxiliary heat has been called to run when the outdoor temperature exceeds the programmed set point. |
| Problem | Solution |
|---|---|
| If your ecobee3 does not power on, please check the following: | Check that all wires are properly inserted into the terminal blocks at the thermostat. Tug on the wires to ensure they are not loose. |
| Some HVAC equipment has a safety switch that cuts off power to the equipment if the equipment cover panel is not closed properly. Please ensure the cover panel of the equipment is closed properly | |
| If you installed the PEK, ensure R wire is connected to Rc only and G wire is inserted properly into the terminal. | |
| If you have a multi-meter, please check the AC voltage between Rc and C or Rh and C and ensure it is 24V. | |
| If your device still does not power on, please call ecobee support |
| Problem | Solution |
|---|---|
| Low Battery | The battery in your Thermostat will need to be changed soon. |
| Furnace Air Filter | Your furnace filter needs to be cleaned/changed. |
| Ventilator Filter | Your ventilator filter needs to be cleaned/changed. |
| UV Lamp | Your UV lamp needs to be changed. |
| Humidifier Filter | Your humidifier pad needs to be cleaned/changed. |
| Comms fault | There is no communication between the Thermostat and the Equipment Interface module. |
| Low Temp. Alert | The temperature in the home is too low. |
| High Temp Alert | The temperature in the home is too high. |
| Low Humidity Alert | The humidity in the home is too low. |
| High Humidity Alert | The Humidity in the home is too high. |
| Heat Not Responding | The system has failed to heat the home. |
| Cool Not Responding | The system has failed to cool the home. |
| Maintenance Reminder | You are due for regular maintenance. |
| Auxiliary Heat RunTime | Your auxiliary heat source is running too often. |
| Auxiliary Outdoor Temperature | Your auxiliary heat source is running at higher than expected outdoor temperatures. |