The table lists possible simple malfunctions of the microwave oven and methods for their correction, available to virtually all users who do not have special knowledge in electronics.
| Problem | Possible Causes | What To Do |
|---|---|---|
| Oven will not start | A fuse in your home may be blown or the circuit breaker tripped. | Replace fuse or reset circuit breaker. |
| Power surge. | Unplug the microwave oven, then plug it back in. | |
| Plug not fully inserted into wall outlet | Make sure the 3-prong plug on the oven is fully inserted into wall outlet | |
| Door not securely closed. | Open the door and close securely. | |
| Control panel lighted, yet oven will not start | ||
| START button not pressed after entering cooking selection. | Press START. | |
| Another selection entered already in oven and OFF/CLEAR button not pressed to cancel it | Press OFF/CLEAR. | |
| Cooking time not entered after pressing TIME COOK. | Make sure you have entered cooking time after pressing TIME COOK. | |
| OFF/CLEAR was pressed accidentally. | Reset cooking program and press START. | |
| Food weight not entered after selecting AUTO DEFROST. | Make sure you have entered food weight after selecting AUTO DEFROST. | |
| Food type not entered after pressing COOK. | Make sure you have entered a food type. | |
| CONTROL LOCKED appears on display | The control has been locked. | Press and hold OFF/CLEAR for about 3 seconds to unlock the control. |
| HOT appears on display | The temperature inside the oven is greater than 200F. | This is normal. |
| One of the sensor cooking pads was pressed when the temperature inside the oven was greater than 200F. | These features will not operate when the oven is hot |
| Problem | Possible Cause | What To Do |
|---|---|---|
| Floor of the oven is warm even when the oven has not been used | Heat from the cooktop light may make the floor get warm. | This is normal. |
| “CONTROL LOCK IS ON” appears on display | The control has been locked. | Press and hold Mute On/Off for about 3 seconds to unlock the control. |
| You hear an unusual low- tone beep | You have tried to change the power level when it is not allowed. | Many of the oven’s features are preset and cannot be changed. |
| “SENSOR ERROR” appears on display | When using a Sensor feature, the door was opened before steam could be detected | Do not open door until steam is sensed and time is shown counting down on display |
| Steam not detected in maximum amount of time | Use TIME COOK to heat for more time | |
| Food amount too large for Sensor Reheat | Sensor Reheat is for single servings of recommended foods | Use TIME COOK for large amounts of food |
| Problem | Possible Causes | What to Do |
|---|---|---|
| Oven Will Not Come On | A fuse in your home may be blown or the circuit breaker tripped. | • Replace fuse or reset circuit breaker. |
| Power surge. | • Unplug the microwave oven, then plug it back in. | |
| Plug not fully inserted into wall outlet. | • Make sure the 3-prong plug on the oven is fully inserted into wall outlet. | |
| Door not securely closed. | • Open the door and close securely. | |
| Foods Are Either Overcooked or Undercooked | Cooking times may vary because of starting food temperature, food density or amount of foods in oven. | • Set additional cooking time for completion. |
| Food was not rearranged or stirred. | • Some dishes require specific instructions. Check Cooking Guide or recipe for instructions. | |
| Foods Are Either Overcooked or Undercooked | Cooking times may vary because of starting food temperature, food density or amount of foods in oven. | • Set additional cooking time for completion. |
| Food was not rearranged or stirred. | • Some dishes require specific instructions. Check Cooking Guide or recipe for instructions. | |
| Control Panel Lighted, Yet Oven Will Not Start | Door not securely closed. | • Open the door and close securely. |
| START pad not pressed after entering cooking selection. | • Press START. | |
| Another selection entered already in oven and CLEAR/OFF pad not pressed to cancel it. | • Press CLEAR/OFF. | |
| Cooking time not entered after pressing POWER LEVEL/TIME COOK. | • Make sure you have entered cooking lime after pressing POWER LEVEL/TIME COOK | |
| CLEAR/OFF was pressed accidentally. | • Reset cooking program and press START. |
| Problem | Possible Causes | What To Do |
|---|---|---|
| Control panel on microwave oven will not operate | You forgot to press the Start pad. | • Press the Start pad. |
| Door not securely closed. | • Make sure the microwave oven door is closed. | |
| Another function was pressed. | • Press the Clear/Off pad twice to cancel it and begin again. | |
| The Clear/Off pad was pressed accidentally. | • Begin again. | |
| Oven controls improperly set. | • While using Time Defrost, numbers not entered after pressing the Auto Defrost pad. | |
| “SENSOR ERROR” appears in the microwave oven display | During a sensor function the microwave oven door was opened too soon. | • The microwave oven door should not be opened before the time begins to count down in the display. |
| Microwave oven light does not work | Light bulb is loose or defective. | • Call for service. |
| Foods overcooked or undercooked in the microwave oven | Varying density and amount of foods being cooked. | • Varying density and amount sometimes require more cooking time. |
| Food not turned or stirred as called for in the recipe. | • Turn or stir food and begin again. | |
| Too many dishes in the oven at the same time. | • Do not overload your microwave oven. | |
| Humidity or moisture in the oven will lessen the Sensor cooking time. | • Make sure die inside of the oven and the outside of the containers are dry. | |
| Food not allowed to stand. | • Some standing time is recommended for certain vegetables cooked with the Sensor Controls. | |
| Clock and timer do not work or display goes blank | A fuse in your home may be blown or the circuit breaker tripped. | • Replace the fuse or reset the circuit breaker. |
| “F— and a number or letter” flash in the lower oven display | You have a function error code. | • Press the Clear/Off pad. Allow the oven to cool for one hour. Put the oven back into operation. |
| If the function code repeats. | • Disconnect all power to the cooking center for at least 30 seconds and then reconnect power. If the function error code repeats, call for sendee. | |
| Display flashes | Power failure. | • Reset the lower oven clock. |
| Unable to get the lower oven display to show “SF” | Oven control pads were not pressed properly. | • The Bake and Broil Hi/Lo pads must be pressed at the same time and held for 3 seconds. |
| Lower oven will not work | A fuse in your home may be blown or the circuit breaker tripped. | • Replace the fuse or reset the circuit breaker. |
| Lower oven control signals after entering cooking time or delay start | You forgot to enter a bake temperature or cleaning time. | • Press the Bake pad and desired temperature or the Self-Clean pad and desired clean time. |
| Food does not broil properly in the lower oven | Oven door is open. | • Close the door. This install is designed for closed door broiling only. Always broil with the door closed. |
| Oven controls improperly set. | • Make sure you press the Broil Hi/Lo pad. | |
| Cookware not suited for broiling. | • For best results, use a pan designed for broiling. | |
| In some areas the power (voltage) may be low’. | • Preheat the broil element for 10 minutes. | |
| • Broil for the longest period of time recommended in the Broiling Guide. | ||
| “LOCKED” or “LOCKED DOOR” flashes in the lower oven display | The self-clean cycle has been selected but the door is not closed. | • Close the oven door. |
| “LOCKED” or “LOCKED DOOR” light is on when you want to cook in the lower oven | The oven door is locked because the temperature inside the oven has not dropped below the locking temperature. | • Press the Clear/Off pad. Allow the oven to cool. |
| Power outage, clock flashes | Power outage or surge. | • Reset the clock. If the oven was in use, you must reset it by pressing the Clear/Off pad, setting the clock and resetting any cooking function. |
| “Burning” or “oily” odor emitting from oven vent when using the lower oven | This is normal in a new oven and will disappear in time. | • To speed the process, set a self-clean cycle for a minimum of 3 hours. |
| Strong odor in the lower oven | An odor from the insulation around the inside of the oven is normal for the first few times the oven is used. | • This is temporary. |
| PROBLEM | SOLUTION |
|---|---|
| Oven Will Not Start: | Make sure door is securely closed |
| TIMC/TCMP Switch may not be pushed all the way up or down | |
| Timer isn’t set when using Time Cooking | |
| When Temperature Cooking, switch isn’t set on TEMP | |
| Temperature Probe is not securely “seated” into oven receptacle during Temperature Cooking | |
| Check Temperature Control Knob if using Temperature Cooking to make sure set temperature is higher than actual internal food temperature, otherwise oven will not start | |
| Start Button not pressed after setting oven controls | |
| Foods Are Either Overcooked or Undercooked | Not enough time set when using Time Cooking because of variance of starting food temperatures |
| The density and amount of foods will vary and thus may need more time for completion | |
| Probe not inserted properly into meat or dish. Check Cookbook for specific probe placement | |
| Incorrect Power Level set | |
| Dish was not rotated, turned or stirred if these instruc- tions were given in recipe | |
| You did not enter a different Power Level as suggested in recipe | |
| Oven Will Not Work | Plug on range not completely inserted in outlet receptacle |
| The circuit breaker tripped in your house | |
| A fuse has blown | |
| Oven controls are not properly set | |
| Oven Light Does Not Work | Light bulb is loose |
| Bulb is defective | |
| Switch operating oven light is broken | |
| Foods Are Not Cooking Properly During Baking, Roasting or Broiling | Make sure Oven Control knobs are properly set |
| Improper shelf position is being used | |
| Thermostat needs adjustment | |
| Meat thermometer is not positioned correctly in meat | |
| Not preheating oven when suggested | |
| Improper size container is being used | |
| Not enough cooking time allowed for meat’s poundage | |
| Oven shelf not level | |
| Too many utensils or foods in the oven | |
| Aluminum foil not slit when used over broiler rack | |
| Food being baked on hot pan | |
| In TIME BAKE, Automatic Oven Timers not set properly | |
| Oven Won’t Latch | Oven is too hot from prior use, so let cool slightly |
| Not holding in Latch Release while moving Latch | |
| Oven Set Knob not on CLEAN | |
| Oven Will Not Self-Clean | Door is improperly locked and latched |
| Oven Set Knob is not in CLEAN position | |
| Oven Set Knob is not in CLEAN position | |
| Oven Temp Knob is not positioned on CLEAN | |
| Start time/stop time dials are Improperly set | |
| Excessive spills, spatters, and soil deposits are not being cleaned up prior to self-cleaning | |
| Oven Won’t Unlock | Range hasn’t cooled to a safe temperature |
| Nut holding duwn Latch Release Button while moving Latch |
| PROBLEM | POSSIBLE CAUSE |
|---|---|
| “F-AND A NUMBER” FLASH IN THE DISPLAY | This is a function error code. Press the CLEAR/OFF pad. Allow the oven to cool one hour. Place the oven back into operation. If the function error occurs again, disconnect all power to the oven and call for service. |
| LOWER OVEN WILL NOT OPERATE | • Difficulty may be in the main distribution panel of your house by a blown oven circuit fuse, a tripped oven circuit breaker, the main fuse or the main circuit breaker, depending on nature of the power supply. If a circuit breaker is involved, reset it. If the control box uses fuses, the oven fuse (a cartridge-type) should be changed BUT ONLY BY SOMEONE FAMILIAR WITH ELECTRICAL CIRCUITS. If after doing one of these procedures, the fuse blows or circuit breaker trips again, call for service. |
| NOTE: Apartment tenants or condominium owners should request their building management to perform this check before calling for service. | |
| • The oven controls are not properly set. | |
| • The door is still locked. Let the oven cool to a safe temperature. | |
| LOWER OVEN LIGHT DOES NOT WORK | • Light bulb is loose or is burned out. |
| • The OVEN LIGHT pad is defective. | |
| • The oven is in the Self-Clean function. | |
| LOWER OVEN CONTROLS WILL NOT WORK | Clock not set. Press the CLOCK pad and enter the time. Press the START pad. |
| LOWER OVEN CONTROL PANEL GOES BLANK OR BLINKS | If it cannot be reset by pressing pads, electrical service to your residence has caused interference signals on the main power line. Disconnect your cooking center at the main fuse or circuit breaker panel. Wait one minute and reconnect power. Reset the clock. |
| CONTROL PANEL ON MICROWAVE OVEN WILL NOT OPERATE | • The START pad not pressed. |
| • The door not securely closed. | |
| • Another function was pressed. Press the CLEAR/OFF pad to cancel. | |
| • Numbers not entered after pressing the TIME COOK pad. | |
| • Finished temperature not entered after pressing the TEMP COOK pad. | |
| • Probe is still plugged into the oven receptacle. Remove it. | |
| • The CLEAR/OFF pad pressed accidentally. | |
| FOODS OVERCOOKED OR UNDERCOOKED IN MICROWAVE OVEN | • Not enough time set when using Time Cook function because starting temperatures of foods varied widely. |
| • Varying density and amount of foods will sometimes require more cooking time. | |
| • Probe not inserted properly into meat or dish. Check the cookbook or Temperature Cooking section of this guide. | |
| • Incorrect power level entered. | |
| • Dish not rotated, turned or stirred as called for in recipe. | |
| • Too many dishes in the oven at the same time. | |
| • Food not thoroughly defrosted. | |
| • Improper use of covering. Check the cookbook and this guide for instructions. | |
| “PROBE” APPEARS IN THE MICROWAVE DISPLAY | • The probe not inserted properly into the microwave oven receptacle or food. |
| • The probe not used, although the TEMP COOK pad has been pressed. | |
| “ERROR” APPEARS IN THE MICROWAVE DISPLAY | When using the Temp Cook function, you have entered a temperature of less than 80F. or more than 199F. |
| “BURNING” OR “OILY” ODOR EMITTING FROM LOWER OVEN WHEN TURNED ON | This is normal in a new oven and will disappear in time. |
| To speed the process, set a self-clean cycle for a minimum of 3 hours. | |
| LOWER OVEN TEMPERATURE TOO HOT OR TOO COLD | The oven thermostat needs adjustment. |
| FOOD DOES NOT BROIL PROPERLY IN LOWER OVEN | • BROIL and START pads not pressed. |
| • The door not left open to the broil stop position as recommended. | |
| • Improper shelf position is being used. | |
| • Necessary preheating was not done. | |
| • Food is being cooked on a hot pan. | |
| • Cookware is not suited for broiling. | |
| • Low voltage. | |
| • Aluminum foil used on the broiler rack has not been fitted properly and slit. | |
| FOOD DOES NOT ROAST OR BAKE PROPERLY IN LOWER OVEN | • BAKE and START pads are not pressed. |
| • Shelf position is incorrect. | |
| • Roasting pan is too small. | |
| • Improper cookware is being used. | |
| • The oven thermostat needs adjustment. | |
| LOWER OVEN WILL NOT SELF-CLEAN | • Oven too hot to accept cleaning instructions. |
| • Excessive spills, spatters and soil deposits are not being cleaned up prior to self-cleaning. | |
| • The CLEAN and START pads are not pressed. | |
| • The door is opened. Close securely. | |
| LOWER OVEN DOOR WILL NOT UNLOCK | • The oven has not cooled to a safe temperature. |
| STRONG ODOR IN LOWER OVEN | An odor from the insulation around the inside of the oven is normal for the first few times the oven is used. This is temporary. |
| FAN NOISE WHEN USING THE LOWER OVEN | A fan may automatically turn on and off to cool internal parts. This is normal, and the fan may continue to run even after the oven is turned off. |
| Problem | Possible Causes | What to Do/Explanation |
|---|---|---|
| Light during a speedcook cycle dims and cycles on and off, even at full power levels. | This is normal. Power level has been automatically reduced because the oven is hot. | This is normal. The oven senses the heat level and adjusts automatically. |
| Light visible around the door and outer case while speedcooking. | This is normal. | When the oven is on, light may be visible around the door and outer case. |
| Fan continues to run cooking stops. | The oven is cooling. | The fan will automatically shout off when the internal parts of the oven have cooled. |
| Oven vent emits warm air while oven is on. | This is normal. | |
| Vent fan comes on automatically when oven not in use. | If the cooktop or oven gets hot enough the vent fan comes on. | |
| Fan comes on automatically when using the microwave. | If the microwave is used after speedcook and the oven senses that it is too hot, the vent fan comes on to cool the oven. | |
| The oven makes unusual sounds while cooking. | Clicks and fans blowing are normal. The relay board is turning the components on and off. | These sounds are normal. |
| Fan sound changes while cooking. | This is normal. | Fan may turn on or off during cooking to maintain cooking temperature. |
| Smoke comes out of oven when the door is opened. | Food is high in fat content. Aerosol spray used on the pans. | Smoke is normal when cooking high-the fat foods. Use vegetable oil or olive oil on the meat itself instead of coating the entire pan. |
| Food is not fully cooked or browned at the end of a cooking program. | Programmed times may not match the size or amount of food you are cooking. | Increase or decrease time for doneness or adjust the upper or lower lamps for browning. |
| Oven has turned off in Warm, Proof, or Convection Bake | The maximum cooking time of 179 minutes has been reached. | This is normal. The control will automatically turn off the oven and indicate that cooking time is reached. The cooking time is not always displayed. |
| A cooking time was set for Convection Bake to start after preheat and the door was not opened at the end of preheat. | This is normal The control will automatically turn off the oven after one hour and indicate that cooking is complete if the door is not opened. | |
| The display is blank. | The display has been turned off. | Check the Settings menu for clock display settings. Turn the display on. |
| Control Panel “LOCKED” appears in display. | The control has been locked. | Press and hold Cancel/Off for about 3 seconds to unlock the control. |
| Control display is lighted yet oven will not start. | Clock is not set. | Follow prompts to set the clock. |
| Door not securely closed. | Open the door and close securely. | |
| Start/Pause pad not pressed after entering cooking selection. | Follow prompts. | |
| Delay Start was accidentally set. | Press Cancel/Off and reset. | |
| Oven is in DEMO Mode. | Unplug the oven for 1 minute, then plug the oven back into the wall. DO NOT set the oven clock; press and hold the HELP and START/PAUSE pads for 3 seconds. The control should exit DEMO mode. Set clock and continue. | |
| Cancel/Off was pressed accidentally. | Reset cooking program and press Start/Pause. | |
| The door and inside of the oven feels hot. | The oven produces intense heat in a small space. | This is normal. Use oven mitts to remove food when ready. |
| Floor of the oven is warm, even when the oven has not been used. | The cooktop light is located below the oven floor. When the light is on, the heat it produces may make the oven floor get warm. | This is normal. |
| Oven will not start. | A fuse in your home may be blown or the circuit breaker tripped. | Replace fuse or reset circuit breaker. |
| Power surge. | Unplug the oven, then plug it back in. | |
| Plug not fully inserted into wall outlet. | Make sure the plug on the oven is fully inserted into wall outlet. | |
| Glass microwave tray does not lock into center hub. | Align the protrusion on the bottom of the glass microwave tray with the indentation in the turntable. This fit is not tight, some movement is normal. |