Krups coffee makers are simple and stylish apparatus, which will turn a starter in the field of coffee making into an expert. The last achievements of engineering are implemented in these modern devices. The troubleshooting system presented below in form of a table is the case.
Krups Espresseria Automatic is a coffee maker capable of brewing several types of beverages, including regular and strong espresso, coffee and long coffee. You can make caffe latte, also known as latte macchiato (or, simply put, coffee with milk). The espresso machine has been designed for household use only.
| PROBLEM | RECOMMENDATION |
|---|---|
| The machine fails to come on when you press the On/Off key. | Check that the power supply cord plug is correctly inserted in the socket. |
| Water or steam comes out unusually from the steam nozzle | In case of repeated running’s, some drops may flow out from the steam nozzle. |
| The espresso or coffee is not hot enough. | Change the coffee temperature setting. Pre-heat the cups by rinsing them in hot water or under the steam nozzle. |
| The coffee is too weak or not strong enough. | Check that the coffee bean container contains sufficient coffee and that beans fall correctly into the grinder. Do not use oily or sugar coated or flavored coffee / espresso beans. Reduce the volume of coffee selected using the rotating knob. Turn the grinding fineness button to the left to obtain a finer grind. Prepare your beverage by dividing it in 2 cycles by choosing the 2 cup function. |
| The coffee flows too slowly. | Turn the grinding fineness button to the right to obtain a coarser grind (may depend on the type of coffee used). Make one or several rinsing cycles. |
| The coffee is not creamy enough. | Turn the grinding fineness button to the left to obtain a finer grind (may depend on the type of coffee used). Change the Claris Aqua filter. Make one or several rinsing clycles |
| You used ground coffee instead of coffee beans. | Use your vacuum cleaner to remove the ground coffee in the coffee bean container. |
| The coffee does not come out of the outlet holes. | An incident has been detected by the machine during the cycle. The machine automatically runs an initializing cycle and is ready for a new cycle. |
| The grinder makes a strange noise | There may be foreign bodies in the grinder or not enough beans. Check that the container is full and free of foreign bodies. Contact your Krups Service Center. |
| The grind setting button of the mill is hard to turn | Change the mill setting only when the grinder is in operation. |
| Steam does not come out of the nozzle. | First turn off your machine and let it cool down: Clean out and unclog the outlet hole with the needle included. Clean out the steam nozzle support pipe with the needle included. Take off the water filter. |
| Not enough froth on the milk. | Check that the steam is able to come out of the nozzle unclog the little air outlet upper lever of the steam nozzle if needed. Use a cold container and freshly opened milk bottle. Change the type (use 1 or 2% milk) or brand of milk as appropriate. |
| The milk froth is too bubbly | Check that the two ends of the small stainless steel tube fit correctly into the steam nozzle flexible part. |
| The Auto-Cappuccino accessory does not suck in the milk (accessory sold separately). | Check that the tube immersed in the milk is not blocked. Check for correct joining of the flexible tube with the accessory to avoid any air leakage. First turn off your machine and let it cool before clearing the Auto-Cappuccino accessory outlet hole. |
| You have filled the water tank, but the warning message remains displayed. | Check for correct positioning of the tank in the coffee maker. Check that the float at the bottom of the tank moves freely. Rinse the accessory and if necessary remove scale. |
| The cleaning program refuses to start. | Disconnect the machine for 20 seconds then turn on again. |
| The scale removal program refuses to start. | Disconnect the machine for 20 seconds then turn on again. |
| You have emptied the coffee grounds collector, but the warning message remains displayed. | Remove the collector, make certain that it is empty, wait for 6 seconds and then fit it again. Check that the collector is correctly positioned. |
| You have washed the cleaning tray, but the warning message remains displayed. | Remove the tray, wait 6 seconds and then fit it again. Check that the cleaning tray is correctly positioned. |
| A power failure occurred during a cycle. | The machine will re-initialise automatically when power is turned on and be ready for a new cycle. |
| There is water or coffee under the machine. | The drip tray is overflowing. Empty and clean the cleaning tray. Check for correct positioning of the drip tray. |
| A “Fault No. XX" message appears. | Disconnect the machine for 20 seconds then bring it back into service. If the failure persists, note the fault number and contact the Krups Service Center. |
HOME CAFE KP1000 is a basic model of coffee maker produced by German kitchen appliance manufacturer Krups headquartered in Solingen. The appliance features a Duo Filter, which is a double action anti-chlorine and anti-scaling system of water filtration.
| PROBLEM | SOLUTION |
|---|---|
| The brew cycle stops and the indicator light blinks rapidly during brewing : | • The water tank is empty and the brew cycle has been interrupted. Fill the water tank. Press ' brew" to begin a new cycle. When you reach the volume required, press " brew" again to end the preparation. |
| • The circuit is blocked: wait until your coffee maker has cooled down completely, then open the upper lid (C). Check that the pod holders are not blocked. If this is the case, the pod holders should be cleaned. Otherwise, descale the unit. | |
| A large amount of steam is given off during the brewing : | • Descale the unit. |
| The tank is not emptied during the descaling cycle : | • Your coffee maker is heavily scaled, repeat the descaling cycle. |
| You cannot unlock the lid : | • Do not force the unlock button, wait until your coffee machine has cooled down completely and then try again. It is sometimes necessary to wait 24 hours before unlocking the lid. |
| Drinks prepared are not hot: | • Descale the unit. |
| Power cut during the preparation : | • Wait until your coffee machine has cooled down completely. |
| • Throw away the pods, clean the pod supports and the spray heads and run 1 2*9-02 preparation cycle with empty coffee pod supports to rinse your appliance. | |
| Clog | • If the nozzle of the pod holder is clogged clean it with a fine needle. |
| Leaks during the preparation : | • Check that lid is properly locked in the holder. |
| • Check that your pods are correctly positioned in the holders. | |
| • Wipe the seals around the spray heads. | |
| Coffee is not evenly distributed between the 2 cups : | • Could be due to the use of 2 different types of coffee pods. |
| • Descale the unit. | |
| • Check to see if pod holders are not clogged. |
KM1000 is a household coffee maker produced by the Groupe SEB-owned German company Krups. It features an Auto-Off function that shuts off the machine in 2 hours, as well as a Pause and Serve option, which gives you a chance to pour a cup prior to the completion of the brew cycle.
| PROBLEM | POSSIBLE SOLUTIONS |
|---|---|
| Coffee brews too slowly (more than 10 minutes) | Descale the machine |
| Clean the brew basket and drip stop valve of coffee residue. Also clean the permanent filter if applicable. | |
| Check that there are no issues with the power supply. | |
| Use a different quality coffee paper. | |
| Check that any coffee bean is not clogging the tank bottom. | |
| The lid does not close properly | The filter holder must be seated & locked into the basket. |
| Use the handle to seat the filter holder, and then turn the handle to the locked position. | |
| Problems with programming the Auto-on or the clock. | Turn the machine off and unplug it from the power source. Wait 1 minute and reconnect. This can allow the electronics to reinitialize to factory settings. |
| The stop-drip does not work | Clean the valve under running water, manually activating the stop-drip. |
XP 1020 is a convenient basic model of household espresso machine produced by the German manufacturer Krups. In addition to drip coffee, this appliance makes espresso and cappuccino. The coffee maker features a glass carafe, dealing with which requires a number of safety precautions.
| Problems | Probable Causes | Solutions |
|---|---|---|
| Espresso/The coffee drips too slowly. | Ground coffee too fine. | Use more coarsely ground coffee. |
| Filter blocked. | Clean it with a brush. | |
| Water passage grid is clogged. | Clean the appliance when cold. | |
| Presence of scale. | De-Scale the appliance. | |
| The coffee drips too slowly. | Dirty filter-holder or dirty filter. | Clean them with hot water. |
| Ground coffee too fine. | Use more coarsely ground coffee. | |
| The coffee doesn’t drip. | Knob in the “Steam" position (b3). | Turn knob to the “Coffee" position (b2). |
| The espresso leaks onto the filter holder sides. | Filter holder is clogged up. | Remove any excess ground coffee. |
| Filter holder badly positioned. | Put it back into place and lock it into position. | |
| Bad taste. | Insufficient rinsing. | Follow the rinsing instructions. |
| Steam/Water runs out of the filter holder. | Knob in “Coffee" position (b2). | Turn knob to “Steam" (b3). |
| Little or no steam in “steam" position. | Knob opened too early. | Close the “Steam” knob for 2 minutes. |
| The steam nozzle doesn’t froth the milk | Blocked steam nozzle. | Rinse out the steam nozzle. |
| Whole milk used. | Use 1 or 2% milk. | |
| Milk not fresh or cold enough. | Always use very fresh, cold milk. | |
| Container doesn’t have the right shape. | Use a small diameter containerneck (small jug). |
Krups XP2010 is a household espresso machine. The coffee maker is equipped with everything that is necessary for making drip coffee, cappuccino, and espresso. The taste of the beverages can be enhanced with the help of a commercially available KRUPSClaris water filter sold separately.
| Problems | Probable causes | Corrective actions |
|---|---|---|
| Espresso not hot enough. | Cups, filter and filter holder are cold. | Preheat the accessories (cups, filter, filter holder) |
| Coffee leaks around the filter holder. | The filter holder is not mounted correctly or has not been tightened sufficiently. | |
| There are coffee grounds on the edge of the filter. | Clean around the filter and the gasket. | |
| The brewing head gasket is. dirty. | Clean the gasket with a damp cloth. | |
| The brewing head gasket is. defective. | Contact an approved Krups service center. | |
| ESE pod not positionned correctly. | Be sure that the paper edges are inside the basket. | |
| Pump is very noisy. | No water in the water tank. | Fill the water tank. |
| Water tank incorrectly inserted. | Press firmly down on the water tank. | |
| Coffee grounds too old or very dry and the pump cannot produce pressure. | Use fresh coffee. | |
| Water does not run throuhg. | No water in the water tank. | Fill the water tank. |
| Water tank incorrectly inserted. | Press firmly down on the water tank. | |
| The filter is blocked, the coffee grounds are too fine or tamped down too hard. | Clean the filter and he grid on the head. | |
| Brewing head grid is encrusted. | Put the grid to soak in descaling solution. | |
| Appliance needs descaling. | ||
| Water runs through too quickly. | Coffee grounds too coarse. | Try a finer coffee. |
| Quantity of ground coffee is insufficient. | Use the spoon provided to measure out the coffee. | |
| Coffee grounds not tamped down firmly enough. | Tamp down the coffee again. | |
| The espresso has no froth (froth on coffee). | Coffee grounds too coarse. | Try a finer-ground coffe. |
| Coffee qrounds not tamped. | Tamp down the coffee aqain. | |
| Coffee grounds stale or too dry. | Use fresh coffee. | |
| The milk is not very frothy. | Cappuccino accessory blocked. | |
| Milk not fresh. | Use very fresh milk. | |
| Milk is lukewarm. | Put milk in refriqerator. | |
| Milk not suitable. | Try another brand of milk. | |
| Lots of water on the coffee grounds. | Grounds not properly tamped down. | Tamp down the grounds. |
| Insufficient quantity of ground coffee. | Increase the quantity of ground coffee. |
One of the most well-known models made by German company Krups, XP6010 is a household coffee maker with an espresso function. It features a removable water reservoir, an adjustable hot water/steam spout, and a filter holder with an ergonomic handle.
| Problems | Probable causes | Solutions |
|---|---|---|
| The appliance does not work. | The power supply has been cut off. | Check that there is current at the socket. |
| The machine is not on. | Activate the START/STOP button and check that the temperature light is flashing. | |
| The heating unit does not heat up. | The machine is on automatic standby. | Exit standby mode by activating the START/STOP button. |
| The water tank is empty Important: if it becomes empty during operation, the pump becomes very noisy. Stop the function immediately or switch the machine off. | Fill the water tank. | |
| The water tank is not positioned correctly. | Remove the tank and reposition it correctly. | |
| The coffee is ground too finely. | Check your grind setting on your grinder and readjust it to a coarser grind. | |
| Coffee, hot water or steam is not dispensed. | There is too much coffee in the filter. | Use the quantity indicated in the instructions. |
| The filter is blocked. | Dip the filter in soapy water to clean it; gently scrub to remove superficial dirt. Use a fine needle to remove any dirt, limescale and rinse under clear water. | |
| If necessary, perform more thorough cleaning | ||
| The heating unit is still too hot following steam production. | It is imperative that you let the hot water flow through the spout to lower the temperature of the thermo block. | |
| The appliance has limescale. | Completely descale the appliance | |
| The coffee flows through the panels on the filter holder. | The filter holder is not securely attached to the group head. | Tighten the filter holder to the group head. Locking of the filter holder will get easier after the first uses. |
| The edges of the paper pods overlap the filter. | Center the pod and fold the edges inside the filter. | |
| The joint for the group head is worn. | Get a professional from an Approved Service Center to replace the joint. | |
| The coffee or hot water tastes bad. | The heating unit or spout circuit has limescale. | Descale the appliance. |
| The appliance was not rinsed properly after descaling. | Rinse again thoroughly. | |
| The water used is of insufficient quality. | Change water. Water with a low mineral | |
| The coffee color does not look right | The coffee is not fresh. | Replace with fresh coffee. |
| The coffee grounds are too coarse. | Replace with finer coffee grounds. | |
| The cup is too cold. | Pre-heat the cup. |