The company Krups was set up by Robert Krups in the 1846 in Solingen (Germany). The company’s products are constantly improved. The company is distinguished by the application of advanced technologies and an elegant modern design, the originality of shapes and materials used. Krups supports precision, perfection and passion beyond any expectations. Including those ones related to the faults of Krups units. To this end, troubleshooting system was developed. Please, find it below.
| Problems | Causes | Solutions |
|---|---|---|
| The appliance does not come on | The appliance is not plugged in | Plug it in |
| The service hatch (p) is open | Close it | |
| The warning light (d5) is flashing | The extraction chamber (q) is missing or badly fitted into place | Position the extraction chamber or reinstall it correctly |
| The coffee grounds compartment (m) is missing or wrongly installed | Correctly position the compartment in its housing | |
| The drip tray (p is missing or badly fitted into place | Correctly position the tray in its housing | |
| The warning light (dS) is lit | The water tank (a) is empty | Fit it and restart the appliance |
| The coffee beans compartment (b) is empty | Fill it with beans | |
| Hot water or steam does not come out of the steam/hot water nozzle (g) | The nozzle tor steam/ hot water is blocked | Unblock the hole in the nozzle with a fine needle |
| The coffee runs too fast | The ground coffee is not fine enough | Reduce the setting of the fineness adjustment knob (b1) |
| The coffee runs too slowly or with difficulty | The ground coffee is too fine | increase the setting of the fineness adjustment knob(b1) |
| The appliance needs to be descaled | Descale it. | |
| The espresso and/ or hot water functions do not work | You have just made steam | Refer to the section f Returning to espresso or hot water function* |
| The milk does not froth | The milk is not fresh or has the wrong content of fat | Change to low fat milk |
| The milk too hot | Cool it in the refrigerator | |
| The milk does not froth | The steam/hot water (g) or the cappuccino accessory are blocked | Unblock using a fine needle |
| The appliance takes a long time to heat up. | The appliance is scaled up | Descale the appliance. |
| Problems | Probable Causes | Solutions |
|---|---|---|
| Espresso / The coffee drips too slowly. | The coffee is ground too fine. | Use more coarsely ground coffee. |
| Filter blocked. | Clean it with a brush. | |
| Water passage grid is clogged. | Clean the appliance when cold. | |
| Presence of scale. | De-Scale the appliance. | |
| The coffee drips too slowly. | Dirty filter-holder or dirty filter. | Clean them with hot water. |
| The coffee is ground too fine. | Use more coarsely ground coffee. | |
| The coffee doesn’t drip. | The knob is in the “Steam” position (b3). | Turn the knob to the “Espresso” position (b2). |
| The espresso leaks onto the filter holder sides. | Filter holder is clogged up. | Remove any excess ground coffee. |
| The filter holder is not properly positioned. | Put it back into place and lock it into position. | |
| Bad taste. | Insufficient rinsing. | Follow the rinsing instructions. |
| Steam / Water runs out of the filter holder. | The knob is in the “Espresso” position (b2). | Turn the knob to the “Steam” position (b3). |
| Little or no steam in the “steam” position. | The knob opened too early. | Close the “Steam” knob for 2 minutes. |
| The steam nozzle doesn’t froth the milk. | Blocked steam nozzle. | Rinse out the steam nozzle. |
| Whole milk used. | Use 1 or 2% milk. | |
| Milk not fresh or cold enough. | Always use very fresh, cold milk. | |
| Container doesn’t have the right shape. | Use a small diameter container (small jug). |
| Problems | Possible causes | Solutions |
|---|---|---|
| The espresso is not hot enough. | The cups and the filter holder are cold. | Preheat the accessories: cups and filter holder |
| The filter holder is blocked | You forgot to unlock the filter. | Press “OPEN" while turning the filter holder to the left. |
| The grounds are not dry after water has run through. | You have not tightened the filter holder properly. | Tighten the filter holder by turning it to the right as far as it will go, up to the stop. |
| The coffee flows too slowly. | You have tightened the filter holder too much. | Loosen it slightly. |
| The ground coffee is too fine, too fatty or floury. | Choose a slightly larger grained ground coffee. | |
| The filter holder is dirty. | Clean your filter holder | |
| The water drip-through grid is clogged. | When the appliance has cooled, clean the percolation head with a damp cloth | |
| The water does not run through. | No water in the tank. Tank poorly fitted. | Fill the tank. Press firmly on the tank. |
| The filter is clogged. The ground coffee is too fine. | Clean the filter holder and try a less fine grind. | |
| Your appliance is scaled up. | ||
| The Claris cartridge has not been primed. | Refer to section 1 "Using for the first time" and "installation of the Claris cartridge". | |
| Water leaks from the filter holder after an espresso has been made. | The switch has not been positioned on the "stop" position. | Turn off your appliance by positioning the switch on the "stop" position |
| Formation of scale because of especially hard water. | Descale the appliance according to the manual | |
| Coffee grounds in the cup. | The filter holder is clogged. | Clean the filter holder with hot water. Press “EJECT" to eliminate the remnants of the grounds. Shake to drain the water. |
| The grind is too fine. | Choose a slightly larger grind. | |
| The water tank leaks when it is carried. | The valve at the bottom of the tank is dirty or defective. | Wash the water tank and operate the valve at the bottom of the tank with your finger. |
| The valve is blocked by scale. | Descale the appliance (paragraph 5). | |
| Water leaks under the appliance. | Internal leak. | Check the position of the tank. If the fault persists, do not use the appliance, contact an approved service centre. |
| Problems | Possible causes | Solutions |
|---|---|---|
| Coffee grounds in the cup. | The filter holder is clogged. | Clean the filter holder with hot water. Press “PUSH" to eliminate the remnants of the grounds. Shake to drain the water. |
| The espresso grind is too fine. | Choose a larger grind of coffee. The perfect espresso grind will feel like fine grains that do not clump when pressed together. | |
| The water tank leaks when it is carried. | The valve at the bottom of the tank is dirtv or defective. | Wash the water tank and push on the valve at the bottom of the tank to make sure it is not stuck. |
| The valve is blocked by lime scale. | Descale the machine | |
| Water leaks under the machine. | Internal leak. | Check the position of the tank. If the fault persists, do not use the machine, contact an approved service center. |
| Drip tray is not in the correct position. | Check that the drip tray is pushed completely into the machine | |
| Drip tray has overflowed. | Carefully empty and rinse the drip tray, then replace in the machine | |
| The pump is Unusually noisy. | No water in the tank. | Stop the machine. Fill the water tank, replace in the correct position, and turn the machine back on. |
| The tank is not properly positioned. | Replace the tank in the correct position. | |
| The cups are not filled equally. | The filter holder is clogged. | Clean the filter holder |
| Leaking filter holder. | The filter holder is not properly positioned. | Lock the filter holder firmly in place. |
| The edges of the filter holder are clogged with excess ground coffee. | Take care when filling the filter to brush excess coffee off the edges before locking the filter holder in place. | |
| Pod improperly positioned in the filter. | Check that the pod is properly centered in the filter, with excess paper removed from E.S.E. pods, and that none of the paper is hanging over the edges of the filter. | |
| Your espresso tastes bad. | After descaling, the rinsing was not performed properly. | Rinse the machine carefully after descaling |
| The machine does not work | The pump could not be primed due to lack of water. | Fill the water tank and re-prime the pump. Always check before starting a cycle to see that there is sufficient water in the water tank. Avoid allowing the tank to run dry when operating the machine. |
| The water tank is not properly positioned. | Replace the water tank in the proper position. | |
| The steam wand does not froth the milk. | The frothing nozzle is clogged or needs to be descaled. | Carefully clean or descale the steam wand |
| The milk is not cold or not fresh enough. | Use fresh, cold milk in a cold container. Pasteurised or UHT milk is recommended. Whole, lowfat, or skim milk can all be frothed. Try using a different brand of milk. | |
| The inner tube of the frothing nozzle is not firmly screwed in. | Screw the inner nozzle firmly in place | |
| The shape of the container is not appropriate for frothing. | Use a small pitcher-shaped container with a small diameter for best results. Also, chilling the container before adding the milk will improve results. |
| Problems | Probable causes | Solutions |
|---|---|---|
| The appliance does not work. | The power supply has been cut off. | Check that there is current at the socket. |
| The machine is not on. | Activate the START/STOP button and check that the temperature light is flashing. | |
| The heating unit does not heat up. | The machine is on automatic standby. | Exit standby mode by activating the START/STOP button. |
| Coffee, hot water or steam is not dispensed. | The water tank is empty Important: if it becomes empty during operation, the pump becomes very noisy. Stop the function immediately or switch the machine off. | Fill the water tank. |
| The water tank is not positioned correctly. | Remove the tank and reposition it correctly. | |
| The coffee is ground too finely. | Check your grind setting on your grinder and readjust it to a coarser grind. | |
| There is too much coffee in the filter. | Use the quantity indicated in the instructions. | |
| The filter is blocked. | Dip the filter in soapy water to clean it; gently scrub to remove superficial dirt. Use a fine needle to remove any dirt, limescale and rinse under clear water. If necessary, perform more thorough cleaning | |
| The heating unit is still too hot following steam production. | It is imperative that you let the hot water flow through the spout to lower the temperature of the thermo block. | |
| The appliance has limescale. | Completely descale the appliance | |
| The coffee flows through the panels on the filter holder. | The filter holder is not securely attached to the group head. | Tighten the filter holder to the group head. Locking of the filter holder will get easier after the first uses. |
| The edges of the paper pods overlap the filter. | Center the pod and fold the edges inside the filter. | |
| The joint for the group head is worn. | Get a professional from an Approved Service Center to replace the joint. | |
| The coffee or hot water tastes bad. | The heating unit or spout circuit has limescale. | Descale the appliance. |
| The appliance was not rinsed properly after descaling. | Rinse again thoroughly. | |
| The water used is of insufficient quality. | Change water. Water with a low mineral content is preferable (pH 7). | |
| The coffee color does not look right | The coffee is not fresh. | Replace with fresh coffee. |
| The coffee grounds are too coarse. | Replace with finer coffee grounds. | |
| The cup is too cold. | Pre-heat the cup. |