| Problem | Cause | Solution |
|---|---|---|
| OVEN WILL NOT START AT ALL | Electrical cord for oven is not plugged in | Plug into the outlet |
| Door is open. | Close the door open and try again. | |
| Wrong operation is set. | Check operation instructions. | |
| ARCING OR SPARKING | Materials to be avoided in microwave oven are used | Use microwave-safe cookware only |
| The oven is operated when empty | Do not operate with oven empty | |
| Food refuse remains in the cavity or inside the cavity is uncleaned. | Clean cavity with wet towel | |
| UNEVEN COOKING OR POOR DEFROSTING | Materials to be avoided in microwave oven are used | Use microwave-safe cookware only |
| Cooking time/Cooking power level is not suitable | Use correct time/Cooking power level. | |
| Food is not turned or stirred. | Turn or stir food. | |
| OVERCOOKED FOODS | Cooking time/Cooking power level is not suitable. | Use correct time/cooking power level. |
| UNDERCOOKED FOODS | Materials to be avoided in microwave oven are used | Use microwave-safe cookware only |
| Food is not defrosted completely | Completely defrost food | |
| Oven ventilation ports are restricted | Check to see that oven ventilation ports are not restricted | |
| Cooking time/Cooking power level is not suitable | Use correct time/Cooking power level. |
| Question | Answer |
|---|---|
| Why is the oven light not on during cooking? | There may be several reasons why the oven light is not on. Have you: ţ Set a cooking time? ţ Touched START? |
| Why does steam come out of the air exhaust vent? | Steam is normally produced during cooking. The microwave oven has been designed to vent this steam. |
| Does microwave energy pass through the viewing screen in the door? | No. The metal screen bounces the energy back to the oven cavity. The holes (or ports) allow only light to pass through. They do not let microwave energy pass through. |
| Can my microwave oven be damaged if food is cooked for too long? | Like any other cooking appliance, it is possible to overcook food to the point that the food creates smoke and even possibly fire, and damage to the inside of the oven. It is always best to be near the oven while you are cooking. |
| Why do I see light reflection around the outer case? | This light is from the oven light which is located between the oven cavity and the outer wall of the oven. |
| What are the various sounds I hear when the microwave oven is operating? | The clicking sound is caused by a mechanical switch turning the microwave oven’s magnetron ON and OFF. The heavy hum and clunk is from the change in power the magnetron draws as it is turned ON and OFF by a mechanical switch.The change in blower speed is from the change in line voltage caused by the magnetron being turned ON and OFF. |
| What is wrong when baked foods have a hard, dry, brown spot? | A hard, dry, brown spot indicates overcooking. Shorten the cooking or reheating time. |
| Why do eggs sometimes pop? | When baking, frying, or poaching eggs, the yolk may pop due to steam build-up inside the yolk membrane. To prevent this, simply pierce the yolk with a wooden toothpick before cooking. CAUTION: Never microwave eggs in the shell. |
| Is it possible to pop popcorn in a microwave oven? | Yes, if using one of the two methods described below: (1) microwave-popping devices designed specifically for microwave cooking (2) prepackaged commercial microwave popcorn that is made for specific times and power output needed |
| Why do baked potatoes sometimes burn during cooking? | If the cooking time is too long, fire could result. At the end of the recommended cooking time, potatoes should be slightly firm. CAUTION: Do not overcook. |
| Why is a standing time recommended after microwave cooking time is over? | Standing time allows foods to continue cooking evenly for a few minutes after the actual microwave oven cooking cycle. The amount of standing time depends upon the density of the foods. |
| Why is additional time required for cooking food stored in the refrigerator? | As in conventional cooking, the initial temperature of food affects total cooking time. You need more time to cook food taken out of a refrigerator than for food at room temperature. |
| PROBLEM | POSSIBLE CAUSES |
|---|---|
| If nothing on the oven operates | • check for a blown circuit fuse or a tripped main circuit breaker. • check if oven is properly connected to the electric circuit in house. • check that controls are set properly. |
| If the oven interior light does not work | • the light bulb is loose or defective. |
| If oven takes longer than normal to cook or cooks too rapidly | • be sure the Power Level is programmed properly |
| If food cooks unevenly | • be sure food is evenly shaped. • be sure food is completely defrosted before cooking. • check placement of aluminum foil strips used to prevent overcooking. |
| If food is undercooked | • check recipe to be sure all directions (amount, time, and power levels) were correctly followed. • be sure microwave oven is on a separate circuit. • be sure food is completely defrosted before cooking. |
| If food is overcooked | • check recipe to be sure all directions (amount, power level, time, size of dish) were followed. |
| If the display shows a time counting down but the oven is not cooking | • check that door is firmly closed. • check that timer was not started instead of a cooking function. |
| Vent fan starts automatically | • If the temperature gets too hot around the microwave oven, the fan in the vent hood will automatically turn on at the LEVEL 4 setting to cool the oven. It may stay on up to an hour to cool the oven. |
| Questions | Answers |
|---|---|
| What’s wrong when the oven light will not glow? | There may be several reasons why the oven light will not glow. Light bulb has blown Relay has failed |
| Does microwave energy pass through the viewing screen in the door? | No. The holes, or ports, are made to allow light to pass; they do not let microwave energy through. |
| Why does the beep tone sound when a button on the Control Panel is touched? | The beep tone sounds to assure that the setting is being properly entered. |
| Will the microwave function be damaged if it operates empty? | Yes Never run it empty |
| Why do eggs sometimes pop? | When baking, frying, or poaching eggs, the yolk may pop due to steam build up inside the yolk membrane. To prevent this, simply pierce the yolk before cooking. Never microwave eggs in the shell. |
| Why is standing time recommended after microwave cooking is over? | After microwave cooking is finished, food keeps on cooking during standing time. This standing time finishes cooking evenly throughout the food. The amount of standing time depends on the density of the food. |
| After microwave cooking is finished, food keeps on cooking during standing time. This standing time finishes cooking evenly throughout the food. The amount of standing time depends on the density of the food. | Check your cooking guide again to make sure you’ve followed directions correctly, and to see what might cause variations in cooking time. Cooking guide times and heat settings are suggestions, chosen to help prevent overcooking, the most common problem in getting used to a this oven. |