Security cameras Lorex are mass-produced by the company FLIR Systems, Inc. The above-mentioned company engineers, develops, produces, markets and distributes technologies, which increase perception and awareness. Its products, including security cameras, improve the way people interact with the world. Please, find below the troubleshooting table to improve your way of revealing errors of Lorex security cameras.
| Problem | Solution |
|---|---|
| There is no picture from the camera(s) | • Check power to the camera. |
| • Make sure that the cameras and receiver are both ON. | |
| • Make sure that the camera is in range of the receiver. | |
| • The battery is dead. Connect the receiver to a power outlet using the included power adapter. | |
| • The receiver is in Scan mode. Press the power button on the top panel of the receiver to exit Scan mode. | |
| The picture is dropping | • Move the camera closer to the receiver. |
| • Try repositioning the camera, receiver or both to improve the reception. | |
| • Ensure you have raised the antenna(s) on the receiver. | |
| The picture is or has become choppy | • The picture may become choppy when experiencing a lower frame rate due to reduced signal strength (i.e. 10 frames per second vs. a higher 20 frames per second). |
| • Try moving the camera closer to the receiver. | |
| • Remove obstructions between the receiver and camera. | |
| The picture is white | • Common situation know as "washout" or "whitewash" where a strong light source is pointed at the camera lens. The camera lens IS NOT harmed during a whitewash. |
| • DO NOT point your camera towards a light source. | |
| Bright spot in image while viewing camera at night | • This occurs when a camera is pointed at a window to see outside, because the night vision LED's produce Infrared light that reflects off the glass. If you need to look outside, install the camera outdoors. Please note that the camera must be installed under shelter when placed outdoors. |
| There is no audio from the camera(s) | • Make sure you have removed the protective film from the camera lens. |
| • Make sure the receiver volume is not muted. Turn the receiver volume up. | |
| Cannot hear audio when 1 speak | • You must release the talk button in order to listen to audio from the camera(s). |
| Cannot connect to the system remotely | • Make sure the receiver is powered on. You must connect the receiver to a local power outlet during remote monitoring. |
| • Make sure you have connected the receiver to your router using the included Ethernet cable. | |
| • Make sure the receiver shows a green network icon on the LCD display. If the icon is red, you may need to turn the unit off and on again. | |
| Cannot view events on mobile device | • The memory card has been removed from the receiver. Insert a memory card with motion recordings stored on it into the receiver to view events on your smartphone / tablet. |
| Video streams in live viewing are different sizes | • Cameras are set to different resolutions (i.e., one is set to VGA and the other to HD). The system will record each resolution normally. |
| Problem | Solution |
|---|---|
| There is no picture from a Camera. | • Check power to the Camera. Make sure the adapter is plugged in and the red LED light on the power adapter is on |
| • Make sure that the Cameras and Receiver are both ON. | |
| • Make sure that the camera is in range of the Receiver. | |
| There is Interference with the Camera Picture. | • Make sure that each camera is within range, and that there are no large obstructions or interference |
| • Try repositioning the camera, receiver or both to improve the reception. | |
| The picture is dropping | • Move the camera closer to the receiver. |
| • Try repositioning the camera, receiver or both to improve the reception. | |
| The Picture is or has become Choppy | • The picture may become choppy when experiencing a lower frame rate (i.e. 10 frames per second vs. a higher 20 frames per second). |
| • Try moving the camera closer to the receiver. | |
| • Remove obstructions between the Receiver and Camera | |
| • Try switching to QVGA mode. Resolution will be reduced but video frame rate will increase | |
| The Picture appears to be grainy/distorted | • When using with large screen TV/Monitor (especially high- definition televisions), the picture might be grainy as the camera limits video resolution to VGA (640x480 pixels). This is not a product defect. |
| • For best performance use with TV/Monitor PIP (Picture in Picture) function. Check your TV/Monitor product manual to see if this feature is available on your TV/Monitor | |
| • View video on a smaller screen TV/Monitor | |
| • Consider increasing the range of the wireless signal with an accessory antenna | |
| The Picture is white | • Common situation know as "washout" or "whitewash" where a strong light source is pointed at the camera lens. The camera lens IS NOT harmed during a whitewash. |
| • DO NOT point your camera towards a liqht source | |
| "Er" appears on the on-screen display | • The system has encountered an error with the SD card. Power off the receiver, remove then re-insert the SD card, and then power the receiver back on |
| • If "Er" still appears on the OSD, format the SD card | |
| The buttons on the receiver don't work | • The Lock may be engaged. On the right panel of the receiver, slide the lock away from the SD card slot |
| • If the lock is disengaged but the buttons still do not function, power the receiver off then power it back on | |
| The 1.2. 3 ,&4 buttons do not change channels | • The 1, 2. 3. and U buttons jump to their respective channels while in Quad Mode; press the CHANNEL—M button on the remote control or the receiver to change channels manually |
| Problems | Troubleshooting |
|---|---|
| Nothing appears on the screen. | • Please check the power connection. |
| • Please check the video signal line connection. | |
| • Please check and make sure that the auto lens switch is set to DC (VIDEO) when using a VIDEO(DC) lens. | |
| The video image is not clear. | • Please check if the lens is clean. |
| • Please clean the lens with a clean cloth or brush. | |
| • Please adjust the contrast feature of the monitor. | |
| • Please make sure that the screen is not exposed directly to a bright light. | |
| • Please move the camera if necessary. | |
| • Please readjust the back focus of the camera. | |
| The screen is dark. | • Please adjust the contrast feature of the monitor. |
| • If you have an intermediate device, set the 75 / Hi-z properly, and check the terminals. | |
| • Please check if an auto iris lens is being used and adjust the brightness level. | |
| There is a problem with the camera operation. The camera surface is too hot and black stripes appear on the screen. | • Please check if an appropriate power source to the camera complies with the manufacturer's standard requirement, or if the voltage keeps changing. |
| The MOTION DETECTION function is not working. | • Please check if 'MOTION DETECTION' mode is turned on. |
| • Please check if the MD LEVEL is too low. | |
| • Please check the setting of the MD AREA. | |
| Colors are not quite right. | • Please check the WHITE BAL' setting. |
| The screen is flickering. | • Please check if the camera is facing directly into sunlight or fluorescent light. |
| • Please check if an auto iris lens is being used. | |
| • Please check the connection of the lens connector cable. | |
| L/L mode isn't able to be selected. | • Have you connected your camera to DC power source? Connect it to AC power source. |
| L/L mode is not available. | • Please check the frequency of power supply (60Hz for NTSC, 50Hz for PAL). |
| COLOR mode is not working. | • Please check if the AGC menu is set to the OFF position. |
| SENS-UP function is not working. | • Please check if the AGC menu is set to the OFF position. |
| • Please check if the SHUTTER menu is set to MANUAL mode. |
| MONITOR | PROBLEM | SOLUTION |
|---|---|---|
| Too dark or bright picture | Readjust the CONTRAST or BRIGHTNESS controls | |
| Poor picture quality | Clean the camera lens. Readjust the CONTRAST or BRIGHTNESS controls | |
| Picture but no sound | Adjust the volume | |
| Picture, but no control | Reset the system by turning off the main power and unplugging the system. Turn the system on again after 30 seconds | |
| Shrinking Picture | Check the condition of the power source | |
| NO POWER | Make sure the AC Cord is connected properly and the power switch is “ON” | |
| WIRED CAMERAS | NO VIDEO | Check the cable connected at the Monitor, and at the camera for any loose connection. |
| Picture flickering or over exposed | Make sure the camera is not facing any direct light or sunlight | |
| DVR | Slave HDD not readable | Check the jumper PIN connection. |
| Activate the Slave HDD in the Menu option HDD SLAVE. | ||
| HDD not found | Re-insert HDD as per Appendix #1. Make sure that the HDD cartridge is locked. | |
| Keypad doesn’t work | Remove the Key Lock | |
| Recording stopped | The HDD is Full, and Overwrite is not enabled |
| Problems | Causes and remedies | Causes and remedies |
|---|---|---|
| Camera | Monitor | |
| No power (no picture/sound) | - AC adapter not plugged in | - AC adapter not plugged in |
| - Power button not turned on | - Power switch not turned on | |
| - Display not turned on | ||
| Poor reception | - AC adapter not plugged in | -Improper channel (not corresponding to camera) |
| - Power switch not turned on | ||
| Picture flickering | - Strong spot light in the field of view | - Adjust brightness control on Monitor |
| Picture too bright, or too dark | -Lighting source in the field of view | |
| Error | Possible Causes | Solutions |
|---|---|---|
| • System is not receiving power, or is not powering up | • Cable from power adapter is loose or is unplugged | • Confirm that all cables are connected correctly |
| • Confirm that the power adapter is securely connected to the back of the unit | ||
| • Cables are connected, but system is not receiving sufficient power | • Confirm that the system is powered on (LED indicators on the front should be ON) | |
| • If the unit is connected through a power bar or surge protector, try bypassing the bar and connecting the power directly to the wall outlet | ||
| • Confirm that there is power at the outlet: | ||
| • Connecting the power cable to another outlet | ||
| • Test the outlet with another plugged device (such as an electric calculator or phone charger) | ||
| • Remote control is not detected by the system | • Battery in the remote control is drained | • Install two fresh AAA alkaline batteries in the remote control |
| • There are no batteries in the remote control | ||
| • Hard drive is not detected by the system | • Hard drive cables are loose or not properly connected | • Remove the housing and check that hard drive cables are firmly connected |
| • There is no hard drive in the system | • Open the housing and install a 3.5“ SATA hard drive | |
| • Hard drive is full 10%) and the unit is no longer recording | • Overwrite is not enabled | • From the Main Menu, select DEVICE>HDD>Overwrite. Select Enable and click Apply |
| • Mouse not detected by system | • Mouse cable is not firmly connected to the system | • Firmly connect the mouse cable to the USB Mouse port on the front panel |
| • Mouse is not connected to the system | ||
| • System needs to be reset | • Power off the system (disconnect power cable). Firmly connect a USB mouse to the USB Mouse port on the front panel of the system. Reconnect the power cable to the DC 12V port on the rear panel. | |
| • There is no picture on selected channels / camera picture is not being displayed | • Camera cables are loose or have become disconnected | • Check the camera video cable and connections |
| • Disconnect and reconnect the cable at the system and at the camera | ||
| • Try moving the camera to another channel or use another cable | ||
| • The image on the DVR appears, but does not have sound | • Audio cables are loose or have been disconnected | • Check the AUDIO connections to the DVR |
| • Audio channels are disabled in the system menu | • Check the Configurations: Main Menu>Record. In the Audio drop-down menu, select Enable, and click Apply | |
| • Volume on external speakers (not included) is low or off | • Increase volume on external speakers (not included) | |
| • The system beeps at startup | • The beep at startup is normal | |
| • The system beeps during motion detection | • Motion detection is enabled, but the alarm buzzer is activated | • Open the Main Menu and click DEVICE>Alarm |
| • In the Buzzer drop-down, select Off. Click apply. | ||
| • I am not receiving email notifications | • Email notification is disabled | • Open Main Menu>Device>Alarm. Click the Email Setup button. In the Email drop-down menu, select Default. Enter the Sender and receiver email. Click Apply. |
| • Default setting is disabled, but you have not entered your own SMTP information | • If you want to use your own SMTP server, deselect the Default box, and enter your SMTP Server address. Port, User name, and Password in the respective fields |