After the counters of electronics stores were flooded with DVD players, these excellent apparatuses also appeared on a table of repairs. How practice shows, there are similar malfunctions of DVD players in a basic mass. All malfunctions of the type of “No disk” or “Error”, random hangs-up during reproduction, etc. are specified below in our troubleshooting table with faults` codes for Memorex DVD players.
| SYMPTOM | POSSIBLE CAUSE | POSSIBLE SOLUTION |
|---|---|---|
| No power. | AC cord unplugged. | Plug in the AC cord to an AC outlet. |
| Power on, but unit not functioning properly. | Condensation has formed. | Unplug the unit and wait about one to two hours to allow the player to dry. |
| Wrong type of CD inserted. | This unit cannot play discs, other than DVD, MP3 or standard CDs. | |
| Unit needs to be reset. | Press the Power button, then unplug the power cord. Wait one minute and then plug the unit back in. | |
| The disc is dirty or inserted incorrectly. | Clean disc and insert label side-up. | |
| Some features and functions are not available on all discs. | This is normal, try another function. | |
| No picture. | The equipment is not connected properly. | Connect the equipment according to the instructions in this manual. |
| The INPUT of the TV is not set to receive the DVD signal output. | Select the appropriate video input mode, usually VIDEO or AV. | |
| The video cables are not securely connected. | Connect the video cables securely. | |
| The connected TV power is off. | Turn the TV on. | |
| No sound. | The equipment is not connected properly. | Connect the equipment according to the instructions in this manual. |
| The equipment connected with the audio cable is not set to receive the DVD signal input. | Select the appropriate audio input mode. | |
| The audio cables are not securely connected. | Connect the audio cables securely. | |
| The connected receiver’s power is off. | Turn the audio receiver on. | |
| Playback picture rolls. | Unit needs to be reset to NTSC. | Turn unit off and then back on to auto set it. |
| The playback picture is poor. | The disc is dirty. | Clean the disc. |
| The Search feature is not working. | Some discs have sections that do not allow searching. | This is normal on some discs. |
| The picture is not fitting properly. | Wrong menu option is selected in the menu options.. | Select the correct TV type (4:3PS,4:3LB, 16:9) which matches the TV you are using. |
| The remote control is not working. | The batteries are weak or dead. | Install fresh batteries. |
| The batteries are not installed properly. | Install batteries according to the diagram. | |
| The remote is not aimed at the sensor. | Aim the remote at the sensor. | |
| Distance is too far or there is too much light in the room. | Operate within 20ft, or reduce the light in the room. | |
| There is an obstacle in the path of the beam. | Move obstacle. | |
| The unit does not start playback. | Rating level set to block the DVD. | Enter your password, and/or change the rating level. |
| DVD not inserted, or inserted upside-down. | Insert DVD correctly. | |
| A non-playback disc is inserted. | Make sure to insert a DVD. | |
| The disc is not placed in the guide. | Place the disc on the disc tray correctly inside the quide. | |
| The disc is dirty. | Clean the disc. | |
| Some functions do not operate as stated. | Some features and functions are not available on all discs. | This is normal, try another function. |
| Selected language is not being shown in the subtitles, or spoken. | If the audio or subtitle language does not appear on the disc, then the initial setting will not be seen/heard. | This is normal, try another disc. |
| Subtitles are not working properly. | Subtitles appear only when the discs contain them. | |
| Subtitles not turned on. | Turn the subtitles on. | |
| The Rating Level password has been forgotten. | Call the number listed on the warranty to get the information to reset the password. | After receiving the information, reset the password and write it down. |
| SYMPTOMS | POSSIBLE SOLUTIONS |
|---|---|
| DVD/VCR does not operate. | • Make sure the power cord is plugged in. |
| •Try another AC outlet. | |
| • Power is off, check fuse or circuit breaker. | |
| • Unplug unit, then plug it back in. | |
| • Select the DVD or VCR mode before operating. | |
| No picture. | • Antenna connection is not correct or antenna cable is disconnected. |
| • Check the unit is connected correctly. | |
| • The video channel is not in the correct position or the TV is not set to the video channel 3 or 4. | |
| • The video input selector of the TV is not set to VIDEO. Set to VIDEO (or equivalent). | |
| • Channel is set to the external mode. | |
| No sound. | • Check the unit is connected correctly. |
| • Check the input selector of the amplifier is set properly. | |
| • The unit is in the Special playback mode. | |
| The remote control does not function. | • Aim at the remote control at the remote sensor. |
| • Operate within Approx. 5 Meters or reduce the light in the room. | |
| • Clear the path of the beam. | |
| • The batteries are weak. Replace the batteries. | |
| • Check the batteries are inserted correctly. | |
| No CABLE reception. | • Check all CABLE connections. |
| • Station or CABLE system problems, try another station. | |
| TV recording does not work. | • The erase prevention tab of the video cassette is broken off. |
| • The unit is in the external input mode. | |
| Timer recording does not work. | • The time is not set correctly. |
| • The recording start/end time is not set correctly. | |
| • TIMER REC has not been pressed (K is not lit). | |
| Noise bars on screen. | • Tracking adjustment beyond range of automatic tracking circuit. Try Manual tracking adjustment. |
| • Video heads are dirty. | |
| • The tape is worn or damaged. | |
| Display is not shown in your language. | • Select proper language in the menu options. |
| Playback doesn’t start. | • No disc is inserted. |
| • The disc may be dirty. Clean up the disc. | |
| • The unit cannot play DVD-ROMs, etc. | |
| Stopping playback, search, slowmotion play, repeat play, or program play, etc. cannot be performed. | • Some discs may not do some of the functions. |
| No picture, or the screen is blurred or divided into two parts. | • The progressive scanning mode is active through the unit is connected to a TV via the VIDEO OUT jack. |
| No 4:3 (16:9) picture. | • The setup does not match your TV. |
| No on-screen display. | • Select Display On. |
| No surround sound. | • The setup does not match your stereo system. |
| The unit or remote operation key is not functioning. | • Turn off the unit and unplug the AC power cord for several minutes, then replug it. |
| Playback does not start when the title is selected. | • Check the Parental setup. |
| Audio soundtrack and/or subtitle language is not changed when you play back a DVD. | • Multilingual language is not recorded on the DVD disc. |
| No subtitle. | • Some discs have no subtitles. |
| • Subtitles are cleared. Press SUBTITLE. | |
| Angle cannot be changed. appears on the screen. | • Multi-angles are not recorded on the DVD disc. |
| • The function is prohibited with the unit or the disc. |