| Problem | Possible cause and remedy |
|---|---|
| The lighting remains off after the coffee machine has been switched on. | The lighting has been switched off. |
| ■ Switch the lighting on (see "Settings - Lighting"). | |
| The lamp is defective. | |
| ■ Call Miele Service. | |
| The display remains dark after the coffee machine has been switched on using the On/Off (!) sensor. | The On/Off (!) was not touched for long enough. |
| ■ Touch the On/Off (!) sensor for at least 3 seconds. | |
| The master switch is pointing to "0". | |
| ■ Set the master switch to the "1" position. | |
| The plug is not inserted in the socket correctly. | |
| ■ Insert the plug into the socket correctly. | |
| The main fuse has tripped because of a problem with the coffee machine, the electricity supply or another appliance. | |
| ■ Switch off at the wall socket and unplug it. | |
| ■ Contact a qualified electrician or Miele. | |
| The coffee machine switches off suddenly. | The switch-off time programmed using the timer has been reached. |
| ■ If required, you can select a new switch-off time (see "Settings - Timer"). | |
| The plug is not inserted in the socket correctly. | |
| ■ Insert the plug into the socket correctly. | |
| The coffee machine is switched on. The lighting switches off suddenly. | The machine will switch itself off automatically after approximately 7 minutes if it is not being used. |
| The sensors do not react to touch. The appliance cannot be operated. | There is an internal fault. |
| ■ Disconnect the machine from the power supply by removing the plug from the socket. | |
| The coffee machine does not switch itself on, although the "Switch on at" setting has been activated for the timer. | The system lock has been activated. |
| ■ You need to deactivate the system lock (see "Settings - System lock"). | |
| The machine was not used after being switched on automatically three times in succession. | |
| ■ Switch the machine on and dispense a drink. | |
| The display is hard to see or not able to be read. | The display brightness has been set too low. |
| ■ Change this setting (see "Settings - Display brightness"). | |
| "Fill and replace the water container" appears in the display even though the water container is full and in the machine. | The water container is not in the correct position. |
| ■ Remove the water container and replace it. | |
| The water container was not correctly filled and replaced for descaling. | |
| ■ Fill the water container to the descaling symbol 2 and restart the descaling programme. | |
| "Fill and replace the water container" appears after switching on even though the container is filled and fitted in the machine. The appliance does not rinse. | The coffee machine needs descaling. |
| ■ Switch the machine off with the On/Off (!) sensor. Wait approx. 1 hour. | |
| ■ Then switch the machine on again. As soon as "Heating-up phase" appears in the display, touch Q and select "Descale the appliance". | |
| ■ Descale the coffee machine. | |
| Neither milk nor milk froth comes out of the central spout. | The milk pipework is blocked. |
| ■ Clean the central spout, taking particular care to clean the cappuccinatore and milk pipes carefully with the cleaning brush. | |
| "Empty the drip tray" appears in the display, even though the drip tray is empty. | The drip tray is not positioned correctly in the machine. |
| ■ Push the drip tray in as far as it will go. | |
| ■ Make sure the holder for the drip tray cover is correctly located on the drip tray. | |
| Drink preparation has been cancelled. | If the water container becomes empty while a drink is being made, the message "Water container empty. Continue? Yes / No" will appear in the display after the water container has been refilled and put back in the machine. If you do not confirm this message with "Yes" within 5 minutes, preparation will be cancelled. |
| The coffee machine does not rinse itself when turned on. | This is not a fault. If the coffee machine still has an operating temperature higher than 60°C , rinsing will not take place. |
| The display lights up but the coffee machine does not heat up and no drinks are made. | The demo setting of the coffee machine for showrooms or dealers has been activated. |
| The coffee machine cannot be turned off with the On/Off sensor d). | ■ Deactivate the demo mode (see "Settings - Demo mode"). |
| "Fill the bean container" appears in the display even though the bean container is full. | This is not a fault. |
| ■ Confirm the message with OK. | |
| Drink dispensing starts even though a sensor has not been touched. | Condensate may have built up on the control panel and accidentally started the process. |
| ■ Wipe any condensate off with a soft cloth. | |
| Milk is dripping or running out of the central spout even though no milk is being dispensed. | The level of milk in the milk flask is higher than the central spout. |
| ■ Push the central spout up as far as it will go. | |
| The descaling programme was started by mistake. | The descaling programme cannot be stopped once the OK sensor has been touched. Descaling must be continued through to completion. This is a safety precaution to make sure the machine is descaled correctly. |
| Loud noises are heard during the descaling programme. | This is not a fault. These noises occur when water is flushed through the machine at a high pressure. |
| The heating-up time is getting longer, the amount of water being dispensed is incorrect and the coffee machine is not performing properly. | The coffee machine needs descaling. |
| ■ Descale the coffee machine (see "Descaling"). |
| Possible fault | Solution |
|---|---|
| The lighting is turned off. | Turn on the lighting, see "Settings - Lighting". |
| If not, the light bulb has burnt out. | |
| Contact Miele's Technical Service Department. | |
| The display remains dark. | |
| - The main switch is turned to "0". | - Turn the main switch to ’I". |
| - The plug is not inserted into the socket correctly. | - Plug the machine in. |
| - The fuse has blown or is defective. | - If the fuse has blown contact Miele's Technical Service Department. |
| The unit suddenly turns off. | |
| - Is the machine programmed to switch off after a programmed time? | - The machine goes into standby mode when not used for a programmed time. See "Settings Switch off after". |
| - Is the machine plugged in? | - Plug in the machine. |
| The lighting suddenly turns off. | |
| The lighting turns off automatically if the machine has not been used for 15 minutes. | |
| The coffee system does not turn on, even though the "Turn on at" setting has been activated. | |
| - The system lock has been activated. | - Deactivate the system lock, see "Settings - System lock". |
| - The machine was not used 3 times in a row after the automatic turn on. | - Turn on the appliance manually and use as normal. |
| The display is hard to read. | |
| Adjust the contrast and/or brightness of the display, see "Settings - Display". | |
| The door will not open or close. | |
| The steam valve is not in the correct position. | Push the steam valve down, then pull it upwards as far as it will go. |
| The time of day needs to be reset. | |
| The machine was unplugged or a power failure occurred. | Reset the time of day, see ’Settings - Time of day". |
| The preset times for turning on or off automatically are saved and do not need to be reset. | |
| No beverage is prepared although there are coffee capsules in the carousel and there is enough water in the water tank. | |
| - The water tank is not sitting properly in the appliance. | - Reseat the water tank. |
| - A coffee capsule is jammed in the carousel. | - Open the appliance door. |
| - Pull the carousel tray out, lift out the capsule carousel and make sure all capsules can move easily. | |
| - Reinsert the carousel in the tray and push it all the way in. | |
| - Close the door. | |
| No hot water or steam is dispensed from the steam valve. | |
| - The water tank is not sitting properly in the appliance. | - Reseat the water tank. |
| - The steam valve is blocked. | - Open the appliance door. |
| - Press the steam lever down and pull off the rubber sleeve. | |
| - Using the small end of the provided tool unscrew the top of the steam valve counterclockwise. | |
| - Clean the tip and screw it on again. | |
| Steam and coffee / espresso cannot be prepared simultaneously. | |
| The steam heating system is turned off. | If the steam system is turned off steam and coffee cannot be dispensed at the same time. To turn the steam system on, see "Settings - Steam system". |
| Although the steam heating system is turned off, it is still possible to simultaneously prepare espresso / coffee and steam. | |
| Steam can be dispensed as long as the steam heating system is warm. | Once cooled the system will no longer dispense steam. |
| The steam smells like rubber. | |
| The rubber odor will wear off with time and usage. | |
| The cappuccinatore does not dispense milk froth. | |
| - The spout turned to the side so that froth can only be prepared in the cappuccinatore. | - Turn the spout to the cup. |
| - The valve and the froth dispenser of the cappuccinatore are not properly inserted in the lid. | - See "Cleaning and care". |
| - Are any single parts of the cappuccinatore clogged? | - Clean the cappuccinatore. |
| The coffee dispensing is interrupted. | |
| If a double espresso / coffee was selected the machine uses two coffee capsules. | Dispensing is interrupted when the carousel chambers are empty. Refill coffee capsules. |
| The appliance does not rinse when turned on. | |
| If the appliance is at a temperature of 140°F (60°C) or above, the rinse feature will not work. | |
| The drip tray is empty but there is still a repeated prompt to empty it. | |
| - The contacts are wet and or dirty. | - Check the drip tray contacts. |
| - Is the drip tray inserted properly? | - Reinsert the drip tray. |
| - Using the main switch turn the appliance off the on again. | |
| If the message persists contact Miele Technical Service Dept. | |
| The dispensed coffee has ground coffee in it. | |
| The capsule plate is soiled. | Clean the capsule plate, see "Cleaning and Care". |
| The water flow stopped while the quantity was being programmed. | |
| - If the maximum water amount is reached, the water dispensing stops automatically. The maximum water amount is saved. | - Refill the water tank and reset the serving size. |
| - There was not enough water in the tank. The dispensed water amount will not be saved. | |
| The preparing time and amount of coffee is very different. | |
| Depending on coffee type the grind level will differ between coarse and fine. Preparing time and amount will vary. | |
| The espresso / coffee is not hot enough. | |
| - Check if the capsule plate is clogged. | - Clean the capsule plate. |
| - Pre-warm the cup. | |
| The coffee is too weak. | |
| - Check the water amount saved in the memory per coffee. | - Adjust if necessary. |
| - After 15,000 cups of coffee the perforator needs to be replaced. | - See "Cleaning and care - Maintenance". |
| There is water in the waste container. | |
| This is not a fault. This is residual water from the brewing and rinsing processes. | |
| There is "coffee water" in the waste container. | |
| The capsule plate is not inserted correctly. | Reinsert the capsule plate. |
| The descaling process was started accidently. | |
| The descaling process cannot be stopped once the OK button has been pressed. The process now needs to be completed as a safety measure. Descaling is important to increase the life of the machine and to ensure the best possible results. See, "Descaling". | |
| The heat-up time has gotten longer, the water flow amount is incorrect and the machine is not performing properly. | |
| The machine needs to be descaled. See, "Descaling before prompted". |
| Problem | Possible cause and solution |
|---|---|
| The display remains dark when the coffee system is turned on us- ing the On / Off «power» but- ton. | The On / Off «power» button was not touched for long enough. |
| ■ Tap the On / Off «power» button and keep it pressed for at least 3 seconds. | |
| The plug is not properly plugged into the electrical outlet. | |
| ■ Insert the plug into the electrical outlet. | |
| The fuse has tripped because the coffee system, volt- age or another appliance is defective. | |
| ■ Reinsert the plug.. | |
| ■ Contact a qualified electrician or Miele Service for assistance. | |
| The lighting remains off after the coffee system has been turned on. | The lighting has been turned off. |
| ■ Turn the lighting on (see "Settings - Lighting"). | |
| The lamp is defective. | |
| ■ Contact Miele Service. | |
| The coffee system turns off suddenly. | The switch-off time programmed using the timer has been reached. |
| ■ If required, you can select a new switch-off time (see "Settings - Timer"). | |
| The plug is not properly plugged into the electrical outlet. | |
| ■ Insert the plug into the electrical outlet. | |
| The coffee system is turned on. The lighting turns off suddenly. | This is not a fault. The lighting turns off approximate- ly 10 minutes after the coffee system was last used. |
| The sensors do not re- act to touch. The appliance cannot be operated. | There is an internal fault. |
| ■ Open the appliance door. | |
| The process currently running will be stopped. | |
| ■ Disconnect the electrical supply by switching off at the wall outlet and unplugging, or tripping the breaker. | |
| The coffee system does not switch itself on, al- though the timer setting Turn on at has been activated. | The system lock feature has been activated. |
| ■ You need to deactivate the system lock (see "Set- tings - System lock"). | |
| A day of the week has not been selected. | |
| ■ Check the timer settings and change them if required (see "Settings - Timer"). | |
| The machine was not used after being switched on automatically three times in succession. | |
| ■ Switch the machine on and dispense a drink. | |
| The display is hard to see or not legible. | The display brightness has been set too low. |
| Fill and replace the water container appears after switching on even though the container is filled and fitted in the machine. The appliance does not rinse. | The coffee system needs to be descaled. |
| ■ Turn the coffee system off with the On / Off «power» button. Wait approx. 1 hour. | |
| ■ Switch on the machine again. As soon as Preheat- ing appears, tap Maintenance at the bottom right and then select Descale. | |
| ■ Descale the coffee system. You may need to re- peat the descaling process. |