| Problem | Solution |
|---|---|
| No liqht indicator. | Check the mains, pluq, voltaqe, and fuse. In case of problems, call the Nespresso Club. |
| No coffee, no water. | Water tank is empty. Fill water tank. Descale if necessary; see Descalinq section. |
| Coffee comes out very slowly. | Flow speed depends on the coffee variety. Descale if necessary; see Descalinq section. |
| No coffee, just water runs out (despite inserted capsule). | In case of problems, send appliance to repair or call the A/espresso Club. |
| Coffee is not hot enough. | Preheat cup. Descale if necessary; see Descalinq section. |
| Capsule area is leakinq (water in capsule container). | Position capsule correctly. If leakaqes occur, call the Nespresso Club. |
| Irreqular blinkinq. | Send appliance to repair or call the Nespresso Club. |
| All buttons blink simultaneously for 10 seconds and then machine switches off automatically. | Error alarm, machine needs repair. Send appliance to repair or call the Nespresso Club. |
| All 6 buttons blinking fast 3 times and then machine goes back in ready mode. | Water tank is empty. |
| Descaling and cleaning alert blink. | Machine is in menu mode, press simultaneously Latte Macchiato and milk froth button for 3 seconds to exit menu mode or wait 30 seconds to exit automatically. |
| Descaling alert shines orange and beverage buttons available (descaling alert level 1). | Machine triggers descaling alert according beverages consumption usage. Descale machine. |
| Descaling alert blinks orange and beverage buttons available (descaling alert level 2). | Descaling process not done correctly. Descale machine. |
| Descaling alert blinks orangeand Warm milk froth steady liqht. | Machine is in Descaling mode. Press Warm milk froth button to start descalinq process. |
| Descaling alert shines orange, beverage buttons are unavailable (descaling alert level 3). | Machine blocked due to scale level too high. Descale machine. |
| Clean alert shine oranqe. | Rinse Milk system. |
| All coffee buttons and all milk recipe buttons flash alternatively. | Machine overheat, wait until machine cools down. Appliance will be blocked for approximately 10 minutes after emptyinq. |
| Lever cannot be closed completely. | Empty capsule container. Make sure that no capsule is blocked inside the capsule container. |
| Quality of Milk froth is not up to standard. | Use skimmed or semi-skimmed milk at refrigerator temperature (about 4° C). |
| Rinse after each milk preparations (see p.Hand Washing R.C.S.). | |
| Descale the machine (see. p.23). | |
| Do not use frozen milk. | |
| 1 cannot enter Menu mode. | Be sure to remove the milk jug. Be sure to press Latte Macchiatto and Milk froth button for 3 seconds. Remove descalinq pipe. |
| Check procedure | Symptoms | Action / repair work | Further action / repair work |
|---|---|---|---|
| 1 Check appliance for visible damage | 1.1 Parts of housing broken or damaged | YES - Replace parts if necessary NO - Go to point 1.2 | |
| 1.2 Mains cable damaged | YES - Replace mains cable | ||
| NO - Plug machine to the mains and go to point 2.1 | |||
| 2 Check mechanical elements | 2.1 Closing handle works correctly | YES - Go to point 2.2 | |
| NO - It is hard or impossible to close the closing handle | YES - Screw on dosing handle screws at defined torque or replace CBU NO - Replace the CBU | ||
| 2.2 Is the capsule correctly ejected? | YES - Go to point 3 NO - Replace TCBU | ||
| 3 Fill water tank | 3.1 Water tank is leaking | YES - Replace water tank NO - Go to point 4 |
| Problem | Cause | Solution |
|---|---|---|
| Pairing has not succeeded. | Check that the BluetoottP on the smartphone or tablet is activated. | Ensure the smartphone or tablet is placed next to the machine during the pairing |
| Check the compatibility of your smartphone or tablet with the machine. | Make sure to not turn ON any microwave close to the machine during pairing. | |
| If you want to unpair your machine, via the app: | Go on the App -Name, click on -Machine status,then click on «Unpair this machine. Click on - unpair this device to confirm the unpairing. | Note: In case of a unpairing, all the setups and specifications will be lost and the machine will be reset to factory settings. |
| If you want to unpair your machine, via the machine: | Press simultaneously Ristretto and Espresso buttons and remove the plug from the mains. | Note: this action will deactivate the Bluetooth9 function from the machine. |
| If you want to reactivate the Bluetoothf on your machine, via the machine: | Please reset to factory settings. See paragraph on -Reset to Factory Settings. | |
| No light on the coffee buttons. | Machine turns OFF automatically. See paragraph on -Energy Saving Concept. | Check the mains: plug, voltage, fuse. |
| No coffee, no water, unusual coffee flow. | Check if the water tank is correctly positioned, if empty, fill with potable water. Descale it if necessary. | |
| Coffee is not hot enough. | Preheat cup. | Descale the machine if necessary. |
| The slider does not close completely or the machine doesn't start brewing. | Empty the capsule container. | Check that no capsule is blocked inside the machine. (Note: do not put the finger inside the machine) |
| Leakage (water under the machine). | Empty drip tray if full. | If problem persists, call the Nespresso Club. |
| Maintenance light is ON. | Empty the used capsule container and check no capsules are blocked. Check the water tank. If empty, fill with potable water and brew a coffee. | If problem persists, call the Nespresso Club. |
| Nespresso light is ON. | It means your capsules stock is empty. You can order capsules via the App or Nespresso website. | |
| 3 coffee buttons flash quickly. | To exit the descaling mode, press and hold the 3 buttons for 6 seconds until the confirmation with a beep. | If problem persists, call the Nespresso Club, or check the App for more information. |
| Water or coffee flow does not stop even when pushing a coffee button. | Gently move the slider towards the back of the machine to stop the flow. | |
| No coffee flow, water goes directly into the drip tray (despite inserted capsule). | Pull the slider to ensure it is closed. | If problem persists, call the Nespresso Club. |
| Machine turns to OFF mode. | To save energy the machine will turn to OFF mode after 9 minutes of non-use. See paragraph on -Energy Saving Concept. | Press one of the coffee buttons to turn to "ON-mode" or open the slider. |
| Problem | Solution |
|---|---|
| No light on display. | Check the mains, plug, voltage, and fuse. Press the ON button located behind the machine display. In case of problems, call the Nespresso Club. |
| Machine too hot message, indicated in display. | In certain conditions, machine heater reaches high temperature, (ie. after an emptying of the fluid system). Simply wait, machine will cool down automatically. |
| Coffee comes out very slowly. | Flow speed depends on the coffee variety. Descale if necessary; see Descaling section. |
| Coffee is not hot enough. | Preheat cup. |
| Descale if necessary; see Descaling section. | |
| Capsule area is leaking (water in capsule container). | Position capsule correctly. If leakages occur, call the Nespresso Club. |
| Irregular blinking. | Send appliance to repair or call the Nespresso Club. |
| No coffee, just water runs out (despite inserted capsule). | In case of problems, call the Nespresso Club. |
| Lever cannot be closed completely. | Empty capsule container. Make sure that no capsule is blocked inside the capsule container. |
| Quality of milk froth is not up to standard. | Fora perfect milk froth, use skimmed or semi-skimmed milk at refrigerator temperature (about 4° C). |
| Rinse after each milk based preparation. Place a recipient under milk outlet, rotate the milk regulator knob until «CLEAN» position. | |
| Every two days, disassemble the R. C. S. and clean all components in the upper level of a dishwasher. | |
| Machine needs repair message, indicated in display. | Contact the Nespresso Qub or Nespresso authorized representative for examination, repair or adjustment. |
| Problem | Solution |
|---|---|
| No light indicator. | Check the mains, plug, voltage, and fuse. In case of problems, call the Nespresso Club. |
| No coffee, no water. | First use: fill water tank with warm water (max. 55°C) and run through machine |
| Water tank is empty. Fill water tank. | |
| Descale if necessary; see Descaling section. | |
| Coffee comes out very slowly. | Flow speed depends on the coffee variety. Descale if necessary; see Descaling section. |
| Coffee is not hot enough. | Preheat cup. |
| Descale if necessary. | |
| Capsule area is leaking (water in capsule container). | Position capsule correctly. If leakages occur, call the Nespresso Club. |
| Irregular blinking. | Send appliance to repair or call the Nespresso Club. |
| No coffee, just water runs out (despite inserted capsule). | In case of problems, call the Nespresso Club. |