After the counters of electronics stores were flooded with DVD players, these excellent apparatuses also appeared on a table of repairs. How practice shows, there are similar malfunctions of DVD players in a basic mass. All malfunctions of the type of “No disk” or “Error”, random hangs-up during reproduction, etc. are specified below in our troubleshooting table with faults` codes for Philips DVD players.
| Problem | Solution |
|---|---|
| No power | - Check if the AC power cord is properly connected. |
| - Press the STANDBY ON on the front of the DVD system to turn on the power | |
| No picture | - Refer to your TVs manual for correct Video In channel selection. Change the TV channel until you see the DVD screen. |
| - Check if the TV is switched on. | |
| - If the progressive scan feature is activated but the connected TV does not support progressive signals or the cables are not connected accordingly | |
| 1) Turn off your TV progressive scan mode or turn on to interlaced mode. | |
| 2) Press OPEN/CLOSE to open the disc tray. | |
| 3) Press numeric keypad '1 ’ on the remote control for few seconds. | |
| Distorted picture | - Sometimes a small amount of picture distortion may appear depending on the disc being played back This is not a malfunction. |
| Completely distorted picture or black/white picture with DVD | - Connect DVD Player directly to the TV. |
| - Make sure the disc is compatible with the DVD/Player. | |
| - Ensure that the DVD Player's TV Type is set to match that of the Disc and your TV. | |
| No sound or distorted sound | - Adjust the volume. |
| - Check that the speakers are connected correctly. | |
| No audio at digital output | - Check the digital connections. |
| - Check if your receiver can decode MPEG-2 or DTS and if not please make sure the digital output is set to PCM. | |
| - Check if the audio format of the selected audio language matches your receiver capabilities. | |
| No sound and picture | - Check that the RGB/SCART cable is connected to the correct device (See Connecting TV). |
| Disc can’t be played | - The DVD+R/CD-R must be finalized. |
| - Ensure the disc label is facing up. | |
| - Check if the disc is defective by trying another disc. | |
| - If you have recorded a Picture CD or MP3A/Windows Media™ Audio CD yourself, ensure that your disc contains at least 10 pictures or 5 MP3/Windows Media™ Audio tracks. | |
| - Region code incorrect | |
| Picture freezes momentarily during playback | - Check the disc for fingerprints/scratches and clean with a soft cloth wiping from centre to edge. |
| No return to start-up screen when disc is removed | - Reset the unit by switching the player off. then on again. |
| The player does not respond to the Remote Control | - Aim the Remote Control directly at the sensor on the front of the player. |
| - Reduce the distance to the player. | |
| - Replace the batteries in the Remote Control. | |
| - Re-insert the batteries with their polarities (+/- signs) as indicated. | |
| Buttons do not work | - To completely reset the player, unplug the AC cord from the AC outlet for 5-10 seconds. |
| Player does not respond to some operating commands during playback. | - Operations may not be permitted by the disc. |
| DVD Player cannot read CDs/DVDs | - Use a commonly available cleaning CD/DVD to clean the lens before sending the DVD Player for repair. |
| Menu items cannot be selected | - Press STOP twice before selecting System Menu. |
| - Depending on the disc availability, some menu items cannot be selected. | |
| Unable to play DivX movies | - Check that the DivX file is encoded in ‘Home Theater' mode with DivX 5.x encoder. |
| Unable to select Progressive Scan on/off | - Check that the output of the video signal is switch to YUV. |
| No sound during DivX movies playback | - The audio codec may not be supported by the DVD player. |
| An MPEG-4 or DivX movies does not repeat | - Check that file size of the movies does not exceed the file size of the CD disc during burning. |
| Problem | Cause/Solution |
|---|---|
| No reaction to the remote control. | Connect the product to the power outlet. |
| Point the remote control at the product. | |
| Insert the batteries correctly. | |
| Insert new batteries in the remote control. | |
| No video signal on the display device. | Turn on the TV. |
| Set the TV to the correct external input. | |
| Select the correct video resolution using [HDMI]. | |
| Press and hold ► (play)] on the front panel for 5 seconds to change the setting back to its default. | |
| No audio / video signal on the display device via HDMI cable. | If the unit is connected to the unauthorized display device with an HDMI cable, the audio / video signal may not be output. |
| No high-definition video signal on the TV. | Does the disc contain high-definition video? High-definition video is not available when the disc does not contain it. |
| Does the TV support high-definition video? High-definition video is not available when the TV does not support it. | |
| No audio signal from the loudspeakers of the TV. | Assign the audio input of the TV to the corresponding video input. |
| No audio signal from the loudspeakers of the audio system. | Turn on the audio system. |
| Set the audio system to the correct external input. | |
| Increase the volume level of the audio system. | |
| No reaction to the remote control. | Connect the product to the power outlet. |
| Point the remote control at the product. | |
| Insert the batteries correctly. | |
| Insert new batteries in the remote control. | |
| No video signal on the display device. | Turn on the TV. |
| Set the TV to the correct external input. | |
| Select the correct video resolution using [HDMI]. | |
| Press and hold ► (play)] on the front panel for 5 seconds to change the setting back to its default. | |
| No audio / video signal on the display device via HDMI cable. | If the unit is connected to the unauthorized display device with an HDMI cable, the audio / video signal may not be output. |
| No high-definition video signal on the TV. | Does the disc contain high-definition video? High-definition video is not available when the disc does not contain it. |
| Does the TV support high-definition video? High-definition video is not available when the TV does not support it. | |
| No audio signal from the loudspeakers of the TV. | Assign the audio input of the TV to the corresponding video input. |
| No audio signal from the loudspeakers of the audio system. | Turn on the audio system. |
| Set the audio system to the correct external input. | |
| Increase the volume level of the audio system. | |
| Cannot play back a disc. | Make sure that the product supports the disc. |
| Check the region code of the disc. This unit supports following region codes. | |
| For DVD-RW/-R, make sure that the disc is finalized. | |
| Clean the disc. | |
| SD Memory Card cannot be read. | The format of the card does not match that accepted by this unit or the card is not compatible. |
| Cannot play back JPEG files from a disc. | Make sure that the disc was recorded in the UDF, IS09660 or JOLIET format. |
| Buttons do not work or the unit stops responding. | To completely reset the unit, press and hold [(!) (standby-on)] on the front panel for 10 seconds to shut down the unit or unplug the AC cord from the AC outlet for 5-10 seconds. |
| Cannot find a JPEG file. | Make sure that the selected group (folder) does not contain more than 9,999 files for DVD, and 999 files for CD. |
| Make sure that the file extension is .jpg, JPG, .jpeg or JPEG. | |
| Error message appears when I select "Auto" in the "Player Menu". | Make sure that the unit is connected to the PHILIPS brand EasyLinkTV and the "EasyLink (HDMI CEC)" is set to "On". |
| This error message may appear when your TV's OSD language is not supported by this unit. |
| Symptom | Cause | Correction |
|---|---|---|
| DVD or VCR do not work properly. | • DVD or VCR button is not switched property. | |
| No power. | • The power cord is disconnected. | • Plug the power cord into the wall oudet securely. |
| The power is on. but the DVD player docs not work. | • No disc is inserted. | • Insert a disc. |
| No picture. | • The TV is not set to receive DVD signal output. | • Select the appropriate video input mode on the TV so the picture from the DVD player appears on the TV screen. |
| • The video cable is not connected securely. | • Connect the video cable into the jacks securely. | |
| No sound. | • The equipment connected with the audio cable is not set to receive DVD signal output. | • Select the correct input mode of the audio receiver so you can listen to the sound from the DVD player. |
| • The audio cables are not connected securely. | • Connect the audio cable into the jacks securely. | |
| • The power of the equipment connected with the audio cable is turned off. | • Turn on the equipment connected with the audio cable. | |
| • The Digital Audio Output is set to the wrong position. | • Set the Digital Audio Output to the correct position, then turn on the DVD player again by pressing POWER. | |
| The picture is poor. | • The disc is dirty. | • Clean the disc. |
| • The TV channels are not tuned in properly. | • Check tuning, carry out tuning again. | |
| The DVD player docs not start playback. | # An unplayable disc is inserted. | • Insert a playable disc. (Check the disc type and Regional code.) |
| • The disc is placed upside down. | • Place the disc with the playback side down. | |
| • The disc is not placed within the guide. | • Place the disc on the disc tray corrccdy inside the guide. | |
| • The disc is dirty. | • Clean the disc. | |
| • The Rating level is set. | • Cancel the Rating function or change the rating level. | |
| The remote control docs not work properly. | • There is an obstacle in the path of the remote control and this unit. | • Remove the obstacle. |
| • The batteries in the remote control are exhausted. | • Replace the batteries with new ones. | |
| Video tape cannot be inserted. | • Is the cassette compartment empty? | • Eject the tape in. |
| No Hi-Fi sound | • Audio mode is not set properly. | • Switch ‘AUDIO' in the main menu to STEREO’. |
| No NICAM sound recording | • NICAM mode is not set properly. | • Make sure NICAM in the menu is set to AUTO for the station to be recorded. |