| Action: | Polaris hangs up on steps or other obstacles longer than 5 minutes. |
|---|---|
| Solution: | 1. Check the wheel RPM. |
| 2. Verify that the cleaner is cycling. The wheels should turn backwards approximately every 1-1/2 minutes. | |
| 3. Remove unnecessary pool hardware or install a Ladder Guard Kit (order part #G21 from a Polaris dealer). | |
| Action: | Polaris is sluggish, running with less power than normal. |
| Solution: | 1. Check the wheel RPM. |
| 2. Clean the pool filter and pump basket. | |
| 3. Remove the top housing (#3) and make sure propeller (#4) is free of debris. | |
| 4. Remove bottom plate (#22) and verify that the intake area is free of debris. | |
| Action: | The Polaris repeatedly gets stuck at the water line. |
| Solution: | 1. Check the wheel RPM. |
| 2. Verify that the flow regulator (#24) is free of debris. | |
| 3. Reposition the hose weights to 6 feet and 12 feet from the cleaner. | |
| Action: | Polaris "wheelies" or turns severely to one side. |
| Solution: | 1. Check the wheel RPM. |
| 2. Make sure the swivel (#20) turns freely. | |
| 3. Remove top housing (#3) and make sure propeller (#4) is free, of debris | |
| 4. Check hose weights for correct positioning. | |
| Action: | Hose becomes tangled. |
| Solution: | 1. Check the wheel RPM. |
| 2. Verify that the hose is adjusted to the proper length and the weights are positioned correctly. | |
| 3. Verify that the cleaner is cycling. The wheels should turn backwards approximately every 1-1/2 minutes. | |
| 4. If installed on a dedicated suction line, attach the 45-degree elbow, angle it upward and attach the hose. | |
| Action: | Air bubbles come out of the return line during operation. |
| Solution: | 1. Check the wheel RPM. |
| 2. Verify that hose connections are secure. | |
| 3. Verify that all skimmer connections and adapters are secure. |
| Symptom | Cause | Solution |
|---|---|---|
| The cleaner does not move and the green indicator light does not illuminate. | Unit is OFF. | Make sure the ON/OFF button is turned ON. |
| Cleaner is not supplied with electricity. | 1. The electrical outlet the control unit is connected to is not supplying electrical power. | |
| 2. Plug main power cord into another electrical outlet that is powered and ensure the green light flashes once. | ||
| 3. If the green indicator does not illuminate, contact your local Polaris service representative. | ||
| The green indicator light flashes after you press the ON/OFF button. | Control unit needs to be reset/not properly connected. | Submerge the cleaner following the procedure in Section 4.1. "Submerging the Cleaner". |
| 1. To reset the supply: | ||
| a. Unplug the main power cord from the electrical receptacle. | ||
| b. Disconnect the floating cable connector from the control unit and then reconnect it following the procedures in Section 3.3, "Electrical Connection". | ||
| c. Plug the main cord in the electrical receptacle and check if the green indicator light illuminates. | ||
| d. Press the ON/OFF button. If the green indicator does not illuminate or flashes, contact your local Polaris service representative. | ||
| The cleaner does not pick up the debris. | The filter is full or dirty. | Clean the filter canister following the procedure Section 5.1. "Cleaning the Filter Canister". |
| The cleaner does not stay firmly on the pool bottom. | There is air in the appliance casing. | Submerge the cleaner following the procedure in Section 4.1, "Submerging the Cleaner". If the problem persists, unscrew the cleaner over plate and remove the polystyrene floater from inside the cover plate. Replace the cover and resubmerge the cleaner. |
| The cleaner's ability to climb the pool sides is reduced. NOTE: The cleaner is not designed to climb up to the waterline. | The filter is full or dirty. | Clean the filter canister following the procedure Section 5.1. "Cleaning the Filter Canister". |
| Tires are worn. | Replace the tires following the procedure in Section 5.5, "Replacing the Tires on the Cleaner." | |
| Sides of pool are slippery or slimy. Although the water seems clear, microscopic algae, invisible to the human eye, are present in the pool. As a result the pool sides become slippery and prevent the cleaner from climbing. | Ensure that your pool's chemicals are balanced. If the chemicals are balanced, contact your local Polaris service representative. |
| 1 Problem | Cause | Solution |
|---|---|---|
| The flashing indicator lights (9350/P935) or error code on the display (9450/P945, 9550/P955) appear just after start (either pressing Power or Cycle button for less than 20 seconds). NOTE: If the flashing lights are accompanied by an error code on the display | Floating cable may not be plugged into the control unit correctly. | Unplug floating cable from the control unit and reconnect. |
| Cleaner may not be fully submerged. | Remove cleaner from the pool and re-submerge | |
| Cleaner may need to be reset and begin a new cycle. | Press power button OFF, then Cycle 1 or Cycle II to begin a new cycle. | |
| Propellor may be jammed and not turning correctly. | ||
| Wheels may be jammed and not turn- ing correctly. | ||
| The flashing lights appear during the cleaning cycle. | Cleaner may be sucking air (lights will appear after 60 seconds air intake) | Remove cleaner from the pool and re-submerge |
| The cleaner does not stay firmly on the pool bottom. | There is air in the appliance casing. | Submerge the cleaner following the procedure in Submerging the Cleaner. |
| The filter canister is full or dirty. | Clean the filter canister | |
| The cleaner does not or no longer climbs the pool sides. | The filter canister is full or dirty. | |
| Sides of pool are slippery or slimy. Although the water seems clear, microscopic algae, invisible to the human eye, are present in the pool. As a result the pool sides become slippery and prevent the cleaner from climbing. Check tires for wear and replace as necessary. | Do a shock chlonnation treatment and slightly reduce the pH. DO NOT leave the cleaner in the pool during this treatment. | |
| On startup the cleaner does not move. | Not supplied with electncity. | The outlet, the control unit is connected to, is not supplying electrical power. Check that the outlet to which the control unit is connected is receiving electricity. |
| Unit is turned ON. | Check that you have started one (1) of the two (2) programs and check that the indicator for the selected program is lit. If the indicator light is not lit, turn the wheels then disconnect the control unit and wait at least 20 seconds before reconnecting. | |
| Cable is tangling in the pool | Too much cable length in the water. | Do not unravel the entire cable length. Place only the required length of cable in the water and place the rest on the side of the pool. Follow the procedure in Cord Tangling to avoid and correct tangled cord. |
| The cleaner is not cleaning effectively. | The brushes have become smooth or the “wear'' indicator shows. | Replace the brushes following the procedure in Replacing the Brushes. |
| Filter canister is full or dirty. | Clean the filter canister following the procedure in Cleaning the Filter Canister. | |
| Floating cable is excessively coiled or kinked. | Make sure the floating cable is spread out over the pool. Ensure the cable is not too tightly wrapped or coiled when storing. If the problem persists, lay the cable straight in the sun to relax it and remove kinks. |
| Problem | Cause | Solution |
|---|---|---|
| The cleaner does not stay firmly on the pool bottom. | There is air in the appliance casing. | Submerge the cleaner |
| The cleaner does not or no longer climbs the pool sides. | The filter canister is full or dirty. | |
| Sides of pool are slippery or slimy. Although the water seems clear, microscopic algae, invisible to the human eye, are present in the pool. As a result the pool sides become slippery and prevent the cleaner from climbing. Check tires for wear and replace as necessary. | Do a shock chlonnation treatment and slightly reduce the pH. DO NOT leave the cleaner in the pool during this treatment. | |
| On startup the cleaner does not move. | Not supplied with electricity. | The outlet, the control unit is connected to, is not supplying electrical power. Check that the outlet to which the control unit is connected is receiving electricity. |
| Unit is turned ON. | Check that you have started one (1) of the two (2) programs and check that the indicator for the selected program is lit. If the problem persists, contact your local service representative. | |
| Cable is tangling in the pool | Too much cable length in the water. | Do not unravel the entire cable length. Place only the required length of cable in the water and place the rest on the side of the pool. |
| The cleaner is not cleaning effectively. | The brushes have become smooth or the "wear" indicator shows. | Replace the brushes following |
| Filter canister is full or dirty. | Clean the filter canister following | |
| Floating cable is excessively coiled or kinked. | Make sure the floating cable is spread out over the pool. Ensure the cable is not too tightly wrapped or coiled when stonng. If the problem persists, lay the cable straight in the sun to relax it and remove kinks. |
| Action: | Hangs up on steps or other obstacles for longer than 3 minutes. |
|---|---|
| Solution: | 1. Check the wheel RPM. |
| 2. Verify the back-up valve (54) is cycling. | |
| 3. Adjust the thrust jet (#23). | |
| 4. Remove unnecessary pool hardware or install a Ladder Guard Kit (order part #G21 from a Polaris dealer). | |
| Action: | Polaris is sluggish, running with less power than normal. |
| Solution: | 1. Check the filter screen (#44) in the Quick Disconnect (#47) and dean, if necessary. |
| 2. Clean the skimmer basket, pump basket, and pool filter. | |
| 3. Check all of the hoses, connections, and swivels (#50) for leaks that could cause loss of water pressure. | |
| 4. Check the wheel RPM. | |
| Action: | Polaris flies around the pool and/or does not make contact with the bottom. |
| Solution: | 1. Check the wheel RPM. If more than 32 RPM, unscrew the pressure relief valve (#46) to decrease water flow |
| to cleaner. | |
| 2. Confirm that the blue restrictor disc is installed in the UWF to decrease water flow. Or, install the red restrictor disc to decrease water flow even more. | |
| Action: | Polaris does not back up. |
| Solution: | 1. Verify the back-up valve (#54) is cycling. |
| 2. Check the wheel RPM. | |
| 3. If the bag (#1) is full, empty it. | |
| 4. If head float (#4) has water in it, replace it. | |
| 5. Make sure feed hose is floating. | |
| Action: | Polaris only turns in one direction. |
| Solution: | 1. Adjust the thrust jet (#23). |
| 2. Make sure feed hose is floating. | |
| Action: | Feed hose becomes tangled. |
| Solution: | 1. Remeasure the hose to verify that it is adjusted to the proper length for the pool shape. |
| 2. With the Polaris operating, check that the swivels (#50) in the hose and the hose connections turn freely. | |
| 3. Make sure feed hose is floating. | |
| 4. With the Polaris turned off, spin each of the wheels. All wheels should turn together. | |
| Action: | Sweep hose is sucked into the vacuum tube. |
| Solution: | 1. Make sure the opening at the end of the sweep hose (#7) is not blocked by the sweep hose scrubber (#5). |
| 2. Adjust the sweep hose (#7) to a gentle sweeping motion. |