Categories: Dvd players

Samsung DVD player troubleshooting

After the counters of electronics stores were flooded with DVD players, these excellent apparatuses also appeared on a table of repairs. How practice shows, there are similar malfunctions of DVD players in a basic mass. All malfunctions of the type of “No disk” or “Error”, random hangs-up during reproduction, etc. are specified below in our troubleshooting table with faults` codes for Samsung DVD players.

Problem	Action
No operations can be performed with the remote control.	• Check the batteries in the remote control. They may need replacing.
	• Operate the remote control at a distance of no more than 20 feet.
	• Remove batteries and hold down one or more buttons for several minutes to drain the microprocessor inside the remote control to reset it. Reinstall batteries and try to operate the remote control again.
Disc does not play.	• Ensure that the disc is installed with the label side facing up.
	• Check the region number of the DVD.
The 0 icon appears on screen.	• The features or action cannot be completed at this time because:
	1. The DVD's software restricts it.
	2. The DVD’s software doesn't support the feature (e.g., angles).
	3. The feature is not available at the moment.
	4. You’ve requested a title or chapter number or search time that is out of range.
Disc Menu doesn’t appear.	• Check if the disc has a Menu.
Play mode differs from the Setup Menu selection.	• Some of the functions selected in the Setup Menu may not work properly if the disc is not encoded with the corresponding function.
The screen ratio cannot be changed.	• The Screen Ratio is fixed on your DVDs.
No audio.	• Make sure you have selected the correct Digital Output in the Audio Options Menu.
The screen is blocked	• Press the button (on the front panel) for more than 5 seconds with no disc inside. All settings will revert to the factory settings.
Forgot password	• Press the hi button (on the panel) for more than 5 seconds with no disc inside. All settings including the password will revert to the factory settings. Don't use this unless absolutely necessary.
If you experience other problems.	• Go to the contents and find the section of the instruction book that contains the explanations regarding the current problem, and follow the procedure once again.
	• If the problem still cannot be solved, please contact your nearest Samsung authorized service center.
The picture is noisy or distorted	• Make sure that the disc is not dirty or scratched. . Clean the disc.

Samsung BD series DVD Player troubleshooting

Problem	Cause/Solution
No operation can be performed with the remote control.	Check the batteries in the remote control. They may need replacing.
	Operate the remote control at a distance of no more than 6.1m.
	Remove the batteries and hold down one or more buttons for several minutes to drain the microprocessor inside the remote control to reset it. Reinstall the batteries and try to operate the remote control again.
Disc does not play.	Ensure that the disc is installed with the label side facing up.
	Check the region number of the Blu-ray/DVD disc.
Disc Menu does not appear.	Ensure that the disc has disc menus.
The prohibition message appears on the screen.	This message appears when an invalid button is pressed.
	The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles).
	You’ve requested a title or chapter number or search time that is out of range.
Play mode differs from the Setup Menu selection.	Some of the functions selected in the Setup Menu may not work properly if the disc is not encoded with the corresponding function.
The screen ratio cannot be changed.	The Screen Ratio is fixed on your Blu-ray/DVD disc. This is not a problem with the product.
No audio.	Make sure you have selected the correct Digital Output in the Audio Options Menu.
The screen is blocked	If the HDMI output is set to a resolution your TV cannot support (for example, 1080p), you may not see a picture on your TV.
	Press the ■ button (on top panel) for more than 5 seconds with no disc inside on the home screen. All settings will revert to the factory settings.
	When the factory default settings are restored, all stored user BD data is deleted.
Forgot PIN	Press the ■ button (on top panel) for more than 5 seconds with no disc inside on the home screen. All settings including the PIN will revert to the factory settings. Don’t use this unless absolutely necessary.
	When the factory default settings are restored, all stored user BD data is deleted.
If you experience other problems.	Go to the contents and find the section of the user manual that contains the explanations regarding the current problem, and follow the procedure once again.
	If the problem still cannot be solved, please contact your nearest Samsung authorized service centre.
The picture is noisy or distorted	Make sure that the disc is not dirty or scratched. Clean the disc.
No HDMI output.	Check the connection between the TV and the HDMI jack of the product.
	Check if your TV supports 576p, 720p, 1080i, 1080p HDMI input resolution.
Abnormal HDMI output screen.	If random noise appears on the screen, it means that TV does not support HDCP (High-bandwidth Digital Content Protection).
1 can see folders shared through All Share. but I cannot see the files.	AllShare shows only files corresponding to the Videos,
	Photos, and Music categories. Files that do not correspond to these categories may not be displayed.
Video is played intermittently.	Check if the network is stable.
	Check if the network cable is properly connected and if the network is not overloaded.
	The wireless connection between the DLNA compatible device and the product is unstable. Check the connection.
AllShare connection between product and PC is unstable.	The IP address under the same sub network should be unique. If they are not, IP interference can cause this phenomenon.
	Check if you have a firewall enabled. If so, disable the firewall function.