PROBLEM |
POSSIBLE CAUSE |
TO CORRECT |
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Low voltage. |
Check for voltage at compressor. 115 volt and 230 volt units will operate at 10% voltaqe variance |
Compressor does not run |
Thermostat not set cold enough or inoperative. |
Set thermostat to coldest position. Test thermostat and replace if inoperative. |
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Compressor hums but cuts off on overload. |
Hard start compressor. Direct test compressor. If compressor starts, add starting components. |
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Open or shorted compressor windings. |
Check for continuity and resistance. |
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Open overload. |
Test overload protector and replace if inoperative. |
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Open capacitor. |
Test capacitor and replace if inoperative. |
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Inoperative system switch. |
Test for continuity in all positions. Replace if inoperative. |
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Broken, loose or incorrect wiring. |
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Inoperative system switch. |
Test switch and replace in inoperative. |
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Broken, loose or incorrect wiring. |
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Does not run. |
Open Capacitor. |
Test capacitor and replace if inoperative. |
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Fan speed switch open. |
Test switch and replace if inoperative. |
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Inoperative fan motor. |
Test fan motor and replace if inoperative. (Be sure internal overload has had time to reset.) |
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Undersized unit. |
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Does not cool, or cools only slightly. |
Thermostat open or inoperative. |
Set to coldest position. Test thermostat and replace if necessary. |
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Dirty filter. |
Clean as recommended in Owner’s Manual. |
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Dirty or plugged condenser or evaporator coil. |
Use steam or detergents to clean. |
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Poor air circulation in area being cooled. |
Adjust discharge air louvers. Use high fan speed. |
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Fresh air or exhaust air door open on applicable models. |
Close doors. Instruct customer on use of this feature. |
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Low capacity undercharqe. |
Check for leak and make repair. |
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Compressor not pumping properly. |
Check amperage draw against nameplate. If not conclusive, make pressure test. |
Unit does not run. |
Fuse blown or circuit tripped. |
Replace fuse, reset breaker. If repeats, check fuse or breaker size. Check for shorts in unit wiring and components. |
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Power cord not plugged in. |
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System switch in “Off’ position. |
Set switch correctly. |
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Inoperative system switch. |
Test for continuity in each switch position. |
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Loose or disconnected wiring at switch or other components. |
Check wiring and connections. Reconnect per wiring diagram. |
Evaporator coil freezes up. |
Dirty filter. |
Clean as recommended in Owner’s Manual. |
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Restricted air flow. |
Check for dirty or obstructed coil clean as required. |
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Inoperative thermostat. |
Test for shorted thermostat or stuck contacts. |
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Short of refrigerant. |
De-ice coil and check for leak. |
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Inoperative fan motor. |
Test fan motor and replace if inoperative. |
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Partially restricted capillary. |
Deice coil. Check temperature differential across coil. Touch test coil return bends for same temperature. Test for low running current. |
Compressor runs continually. |
Excessive heat load. |
Unit undersized. Test cooling performance of unit. Replace with larger unit. |
Does not cycle off. |
Restriction in line. |
Check for partially iced coil. Check temperature split across coil. |
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Refrigerant leak. |
Check for oil at silver soldered connections. |
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Check for partially iced coil. Check split across coil. Check for low running amperage. |
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Thermostat contacts stuck |
Check operation of thermostat. Replace if contacts remain closed. |
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Thermostat incorrectly wired. |
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Thermostat does not turn unit off. |
Thermostat contacts stuck. |
Replace thermostat. |
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Thermostat set at coldest point. |
Turn to higher temperature setting to see if the unit cycles off. |
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Incorrect wiring. |
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Unit undersized for area to be cooled. |
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Compressor attempts to start, or runs for short periods only. Cycles on overload. |
Overload inoperative. Opens too soon. |
Check operation of unit. Replace overload if system operation is satisfactory. |
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Compressor attempts to start before system pressures are equalized. |
Allow a minimum of two (2) minutes for pressures to equalize before attempting to restart. Instruct customer of waiting period. |
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Low or fluctuating voltage. |
Check voltage with unit operating. Check for other appliances on circuit. Air conditioner should be on separate circuit for proper voltage, and be fused separately. |
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Incorrect wiring. |
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Shorted or incorrect capacitor. |
Check by substituting a known good capacitor of correct rating. |
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Restricted or low air flow through condenser coil. |
Check for proper fan speed or blocked condenser. |
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Compressor running abnormally hot. |
Check for kinked discharge line or restricted condenser. Check amperage. |
Thermostat does not turn unit on. |
Loss of charge in thermostat bulb. |
Place jumper across thermostat terminals to check if unit operates. If unit operates, replace thermostat. |
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Loose or broken parts in thermostat. |
Check as above. |
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Incorrect wiring. |
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Noisy operation. |
Poorly installed unit. |
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Fan blade striking chassis. |
Reposition adjust motor mount. |
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Compressor vibrating. |
Check that compressor grommets have not deteriorated. Check that compressor mounting parts are not missing. |
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Improperly mounted or loose cabinet parts. |
uneck assemoiy ana parts tor looseness, ruDDing and rattling. |
Water leaks into room. |
Evaporator drain pan overflowing. |
Clean obstructed drain trough. |
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Condensation forming on base pan. |
Evaporator drain pan broken or cracked. Reseal or replace. |
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Poor installation resulting in rain entering room. |
Keseal as required. |
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Condensation on discharge grilles. |
Dirty evaporator coil clean. Very high humidity level. |
Thermostat short cycles. |
Thermostat differential too narrow. |
Replace thermostat. |
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Plenum gasket not sealing, allowing discharge air to short cycle thermostat. |
Check gasket. Reposition or replace. |
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Restricted coil or dirty filter. |
Clean and advise customer of periodic cleaning of filter. |
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Tubular insulation missing from top of thermostat bulb. |
Replace tubular insulation on bulb. (Applicable models.) |
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Thermostat bulb touching thermostat bulb support bracket. |
Adjust bulb bracket. (Applicable models.) |
Prolonged off-cycles. (automatic operation) |
Anticipator (resistor) wire disconnected at thermostat or system switch. |
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Anticipator (resister shorted or open). (Applicable models.) |
Disconnect plug from outlet. Remove resistor from bracket. Insert plug and depress “Cool” and “Fan Auto (MoneySaver)” buttons. Place thermostat to warmest setting. Feel resistor for temperature. If no heat, replace resistor. |
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Partial loss of charge in thermostat bulb causing a wide differential. |
Replace thermostat. |
Switches from cooling to heating. |
Thermostat sticking. |
Change room thermostat. |
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Incorrect wiring. |
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Outside water leaks. |
Evaporator drain pan cracked or obstructed. |
Repair, clean or replace as required. |
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Water in compressor area. |
Detach shroud from pan and coil. Clean and remove old sealer. Reseal, reinstall and check. |
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Obstructed condenser coil. |
Steam clean. |
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Fan blade and slinger ring improperly positioned. |
Adjust fan blade to 1/2″ clearance from condenser coil. |
High indoor humidity. |
Insufficient air circulation in air conditioned area. |
Adjust louvers for best possible air circulation |
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Oversized unit. |
Operate in “Fan-Auto (MoneySaver)” position. |
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Inadequate vapor barrier in building structure, particularly floors. |
Advise customer. |
No heating; fan operates. |
Thermostat setting. |
Set thermostat to a warmer position. |
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Defective thermostat. |
Replace — do not attempt to adjust. |
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Compressor not operating. |
Check compressor wiring. Check for open internal or external overload. Check wiring. |
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Defective system switch. |
Test system switch |
Insufficient heating. |
Restricted filter. |
Clean as recommended in Owner’s Manual. |
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Outdoor thermostat. (Applicable models.) |
Check if outdoor thermostat is energizing the heating element at its predetermined temperature setting |
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Fresh air or exhaust door open. |
Check control setting. |
Fan operates in “constant” position, but not in “automatic” (MoneySaver). |
Inoperative system switch. |
Check continuity of switch. |
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Incorrect wiring. |
Check applicable wiring diagram. |
Temperature varies from comfortable to overly warm. |
Defective thermostat. |
Incorrect differential setting. Replace thermostat. |
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Heat anticipator (resistor) shorted. (Applicable models) |
Check voltage to resistor. If voltage okay, remove resistor from thermostat bulb block. With current on, feel resistor for warmth. If no heat can be felt, replace anticipator. |
Room temperature uneven. (Heating cycle) |
Heat anticipator (resistor) shorted. (Applicable models.) |
Disconnect power to unit. Remove resistor from thermostat bulb block. Plug in unit and allow to operate. Feel resistor for heat. If no heat is felt, replace resistor. |
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Wide differential — partial loss of thermostat bulb charqe. |
Replace thermostat and check. |
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Incorrect wiring. |
Resistor is energized during the “on” cycle of compressor or fan. |
Unit will not defrost. |
Incorrect wiring. |
|
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Defrost control timer motor not advancing. |
Check for voltage at “TM” and “TM1” on timer. If voltaqe. replace control. |
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Defrost control out of calibration. |
If outside coil temperature is 25° F or below, and pre-selected time limit has elapsed, replace the defrost control. |
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Defrost control contacts stuck. |
If the contacts remain closed between terminals “2” and “3” of the defrost control after pre-selected time interval has passed, replace control. |
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Defrost control bulb removed from coil, or not making good coil contact. |
Reinstall and assure that good bulb to coil contact is made. |
Unit does not heat adequately. |
Outdoor thermostat does not cut off compressor at the pre-selected temperature and bring on the heating element. |
Defective thermostat — replace. |
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Fresh air or exhaust door open. |
Check if operating properly. Instruct customer on proper use of control. |
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Dirty filter. |
Clean as recommended in Owner’s Manual |
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Unit undersized. |
Check heat rise across coil. If heat rise is satisfactory, check if insulation can be added to attic or walls. |
Unit cools when heat is called for. |
Incorrect wiring. |
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Defective solenoid coil. |
Check for continuity of coil. |
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Reversing valve fails to shift. |
Block condenser coil and switch unit to cooling. Allow pressure to build up in the system, then switch heatinq. If valve fails to shift, replace valve. |
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Inoperative system switch. |
Check for continuity of system switch. |
Cooling adequate —heating insufficient. |
Heating capillary tube partially restricted. |
Check for partially starved outer coil. Replace heatir c capillary tube. |
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Check valve leaking internally. |
Switch unit several times from heating to cooling. Check temperature rise across the coil. |
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Reversing valve failing to shift completely — bypassing hot gas. |
De-energize solenoid coil, raise head pressure, energize solenoid to break loose. If valve fails to make complete shift, replace valve. |
Compressor will not turn off and operate on heating element only during low outside ambients. |
Outdoor thermostat. (Applicable models.) |
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Compressor shuts off on outdoor thermostat but element does not heat. |
Fuse link. |
Check fuse link for continuity. If defective, replace. Check amperage draw of element. If no amperage, replace. |
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Heating element shorted. |
Check voltaqe to element. If voltaqe is okay, check winng. |
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Incorrect wiring. |
Defective coil. Test coil for continuity. |
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Heat relay or heater contactor coil open. |
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Fan operates -heating element does not come on. |
Heater relay or contactor coil open. |
Check continuity of coil. |
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Heater relay or contactor stuck open, pitted or burned. |
Inspect, test continuity with ohmmeter. |
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High limit control open. |
Check continuity if open, replace. |
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Open Thermal fuse. |
Check Continuity. Check reason for failure. |
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Open or shorted element. |
Check voltage across heater terminals. Check amperage draw of heater. |
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Loose connections. |
Tighten all terminals. |
Heating inadequate. |
Restricted filter. Cycling high limit control. |
Clean as recommended in Owner’s Manual. Control is set to open at 155°F ± 50°F and close at 130°F ± 8°F. If cycling prematurely, replace control. |
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Exhaust or fresh air door open. |
Check position of fresh air door control slide. Adjust cable if door does not close properly. |
Fan operates in the “Constant” position, but not in “Automatic.” (MoneySaver). |
Fan relay contacts open. |
Check continuity of fan relay. NOTE: Some models have the fan relay energized during the heating cycle while others do not. |
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Inoperative system switch. |
Check continuity between terminals “L2” and “3” of the system switch. |
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Loose connection. |
Check connections on system switch and fan relay. |
Long “off’ and “on” cycles. |
Heat anticipator (resistor) shorted. |
Disconnect power to the unit. Remove the resistor from the thermostat bulb block. Plug in the unit and allow to operate. Feel the resistor for heat. If no heat is felt, replace the resistor. |
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Defective thermostat. |
Replace thermostat and check operation. |
Fan motor does not operate in “Constant” or “MoneySaver” position. |
Defective motor |
Check and replace. |
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Open or shorted capacitor. |
Replace capacitor and check. |
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Condenser tan frozen to base pan. |
Check it drain pan valve is open, it not. replace. |
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Loose connections. |
Check all connections. Check voltage to fan motor |
Element does not heat. |
Fuse link. |
Check fuse link for continuity. If defective, replace. |
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Heating element shorted. |
Check amperage draw of element. If no amperaqe. replace. |
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Incorrect wiring. |
Check voltage to element. If voltage is okay, check wirinq. |
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Heat relay or heater contactor coil open. |
Defective coil. Test coil for continuity. |