Dirt Devil brand appeared in the 1905 in the United States as a manufacturer of vacuum cleaners. Since the 1999, the company is partly owned by the German company TTI (Techtronic Industries). In addition to vacuum cleaners, the company produces steam cleaners. Troubleshooting table below is for Dirt Devil steams. It should help in detecting of errors and repairs.
| Problem | Possible cause Solution |
|---|---|
| Steam ready indicator is not on after switching on or goes out just after switching on | The overheating protection device has tripped due to an empty water tank. |
| Disconnect power cord from mains, release the last reserves of steam, let the appliance cool for about thirty minutes and fill the water tank (Chapter 3.5, Tilling the water tank”). | |
| Water tank and/or heating elements are calcified. Decalcify the appliance (Chapter 5.6, “If required: decalcify the appliance”). | |
| Water tank cap cannot be opened after you have pulled the plug, discharged the remaining steam, and have allowed it to cool for at least 30 minutes. | The pressure in the water tank is still too high or the safety valve integrated into the water tank cap is stuck. Press the steam button again to discharge any remaining steam. If this is not enough, press the red pin in the water tank cap with a sharp object (e.g. a pen) and release the water tank cap for opening in this way. |
| The appliance is steam ready, but no steam is produced when the steam button is pressed | The child safety device/lock (Fig. 1/22) of the steam button (Fig. 1/21) is not released. Release the child safety device/lock of the steam button (Chapter 4.2, “Steam cleaning procedure”). |
| The steam channels are calcified. Decalcify the appliance (Chapter 5.6, “If required: decalcify the appliance"). | |
| The nozzles are clogged by lime scale. Clean the nozzles , e.g. using the cleaning needle (Fig. 1/47*, ‘optional). | |
| The floor is spotty after cleaning | The cleaning-cloth may have been dirty or have become worn-out due to improper care. Replace the cloth with a clean or new one (Chapter 6.3, “Disposal"). |
| You may have been cleaning too long in one place. Never work the steam cleaner on one spot for too long. |
| Problem | Possible Reason | Possible Solution |
|---|---|---|
| Reduced steam or no steam | 1. Water tank is empty | 1. Fill water tank |
| 2. AU: 1300 361 505 / NZ: 0800 800 900 | ||
| 2. Steam pump not on | 2. Turn on | |
| Steam Mop worked intermittently and then stopped | 1. Not enough water in the tank | 1. Fill water tank |
| The indicator light is red | 1. Water tank is empty | 1. Fill water tank |
| Cleaning pad is very wet and no longer picking up dirt from the floor or carpet | 1. Cleaning pad is saturated | 1. Change pad |
| Steam mop left white spot on floor | 1. Steam mop left in one spot too long | 1. Never leave the steam mop on the floor with a damp or wet cleaning pad still attached when not in use. |
| 2. Hard Water | 2. Use distilled water. |