You can repair the power washer yourself, but you will need certain skills. The table of troubleshooting greatly simplify finding the cause of failure and help you to repair without the help of specialists.
| PROBLEM OR CONCERN | POSSIBLE CAUSE | SOLUTION |
|---|---|---|
| Detergent Leak | Disconnected or Kinked Deter- gent Pick up Tube | Remove the front cover of the unit and check if the clear tube is still properly attached or kinked. If it is not attached then reconnect it or unkink it. |
| Reservoir Tank won’t hold Detergent | Chemical Tank Nipple Broken | The Chemical Tank Nipple is attached to the inside wall of the Reservoir Tank. |
| Detergent is not dispensing | Incorrect wand is attached to the Gun | Make sure that the Adjustable wand is attached to the Gun. Detergent will not dispense with the Turbo Wand or at the high pressure setting. |
| Wand is not set the low pressure setting | Hold the shaft of the Wand in one hand and turn the gray dial all the way clockwise with the other hand. If the dial is left even slightly in the counter- cockwise direction it will not dispense detergent. | |
| Nozzle is clogged with debris | Turn the Nozzle Head until the two metal blades move apart completely. Straighten out a paper clip and insert it into the tip of the Nozzle. Back flush the Nozzle with water | |
| Detergent to Water ratio | Your Powerwasher draws detergent at a 10:1 ratio. Most pressure washer detergents are gene- rally concentrated within that range so minimal adjustment is required. If you feel like you are using more detergent than is required for the application you can dilute it with regular tap water. | |
| Detergent – What to use | We recommend that you use a cleaner which is specifically designed for power washers. There are different kinds available depending on the application. Check with your local Home Depot store for the product which is best suited for your needs. | |
| Never use Bleach, Ammonia or Hot water in the unit. | ||
| Detergent Tank fills up with water | Detergent Suction Assembly (the part which the High Pressure hose connects to) is defective | The part will have to be replaced.. |
| Circuit breaker trips or Fuse blown in Fuse Box | Circuit overload | Check that the circuit is rated at 15 amps or greater. Make sure the unit is plugged into a dedicated circuit. |
| Extension cord too long or wire size too small | Use proper extension cord as recommended in owner’s manual. | |
| Nozzle partially blocked | Clean Nozzle | |
| Excessive pressure | ||
| Gun/Hose – Leaking water | Gun/Hose will need to be replaced. Replacement parts are not available for the Gun/Hose.. | |
| Leaking Oil from Pump | A small amount of leakage is normal. | |
| Leaking water from bottom of unit | Machine Inlet connection is defective | Check the Machine Inlet at the front of the unit to ensure that water is not leaking from it. If the connection is leaking it will have to be replaced. |
| Pump housing is leaking water | ||
| Low pressure | Faucet not fully open or unit is not receiving a full volume of water | Open the faucet all the way. |
| Not building maximum Pres- sure | Screen Filter is clogged | Clean the Screen filter |
| Irregular Pressure | Gun or Hose failure | Replace Gun and/or Hose. |
| Kink in the Garden Hose or Hose is wrapped on a storage wheel | Unwrap the Garden Hose and lay it out flat to ensure that there are no kinks in the Hose. | |
| Water leaking from either Hose or Unit | Stop water from leaking before using the unit or contact us if you need assistance. | |
| Garden Hose length is too long | Shorten the length of the Garden Hose. | |
| Clogged Nozzle | Clean the Nozzle | |
| Air in Pump | Let Pressure washer run with Gun trigger depressed and Wand removed until a steady stream of water is released. | |
| No Wand attached to the front of the Gun | Attach either the Turbo or Adjustable Wand to the front of the Gun. (High Pressure is created with the Wand and not the Gun). | |
| No water coming out of Wand | Clogged Nozzle | Clean Nozzle |
| Quick Connect is attached in- correctly | To Attach Quick Connect properly, keep the outer collar of the Quick Connect held back while sliding the Quick Connect all the way forward against the Inlet Nipple and then release the collar to lock it into place. (The collar is spring loaded so if it is released too soon it will not lock into place). | |
| Screen Filter is clogged | Clean the Sceen filter | |
| Trigger will not move | Gun Safety Lock is engaged | Release Safety Lock as instructed in Manual. |
| Unit will not start | Unit is not turned on | Press ON/OFF Switch into ON position. |
| Note: Unit will only start when trigger is depressed. | Loose or disconnected Plug | Reconnect Plug. |
| Unit stops while operating | Defective GFCI Plug | Perform GFCI reset procedure as instructed in Section 2.0. If the Plug does not reset it will need to be replaced. |
| Extension Cord length or gauge incorrect | Use proper Extension Cord | |
| Gun trigger not operating properly | ||
| Defective Gun | Remove the Gun and Hose assembly from the front of the unit. Aim water stream away from electric source and switch the unit into the ON position. If the unit starts and water comes out of me front, the Gun may need to be replaced. | |
| Tripped Pressure washer Thermal Switch | Allow to cool and restart unit. | |
| Defective ON/OFF Switch | ||
| Wand – Attaching | To attach the Wand apply some moderate downward pressure on the Wand (In the direction of the trigger) while simultaneously twisting the wand a 1 /4 of a turn clockwise. It may help if you set the gun vertically on a flat surface with the wand pointing upwards. The two tabs on the end of the WancT must slide all the way in before the Wand will twist and lock. If this does not work remove the o-ring from the end of the wand and attach it without foe orina. If the wand attaches, you will need to replace the oring. | |
| Wand – Removing | Release the back pressure in the Gun/Hose. Re- move the Garden Hose from the unit and squeeze the trigger of the Gun. Apply some moderate downward pressure on the Wand (In the direction of the trigger) while simultaneously twisting the wand a 1/4 of a turn counterclockwise. (It may help if you set the gun vertically on a flat surface with the Wand pointing upwards). | |
| Wand – Gray collar won’t turn/won’t adjust to low/ high pressure | To turn the gray collar, hold the Wand horizontally in both hands. Hold the collar firmly in one hand and the shaft of the Wand in the other hand. It works best if you grab the shaft by the “beehive” shaped portion at the bottom of the Wand. Sometimes the gray collar gets tightened down too far and needs some extra force to move it. |
| PROBLEM OR CONCERN | POSSIBLE CAUSE | SOLUTION |
|---|---|---|
| Detergent is not dispensing | The suction tube located in the detergent spray bottle assembly has been disconnected or clogged. | Remove the soap lance assembly from the detergent bottle. Make sure that the clear tube is properly connected to the soap lance. If it is not connected then reconnect it. |
| Detergent to Water ratio | Your Powerwasher draws detergent at a 10:1 ratio. Most pressure washer detergents are generally concentrated within that range so minimal adjustment is required. | |
| If you feel like you are using more detergent than is required for the application you can dilute it with regular tap water. | ||
| Detergent – What to use | We recommend that you use a cleaner which is specifically designed for power washers. There are different kinds available depending on the application. Check with your local Home Depot store for the product which is best suited for your needs. | |
| Never use Bleach, Ammonia or Hot water in the unit. | ||
| Circuit breaker trips or Fuse blown in Fuse Box | Circuit overload | Check that the circuit is rated at 15 amps or greater. Make sure the unit is plugged into a dedicated circuit. |
| Extension cord too long or wire gauge too small | Use proper extension cord as recommended in owner’s manual. | |
| Nozzle partially blocked | Clean Nozzle | |
| Excessive pressure | Clean Nozzle | |
| GFCI Plug installation GFCI Plug malfunction | For instructions regarding the GFCI Plug installation or malfunction please email | |
| Gun/Hose – Leaking water | Gun/Hose will need to be replaced. Replacement parts are not available for the Gun/Hose.. | |
| Leaking Oil from Pump | A small amount of leakage is normal | If leakage occurs please contact us directly |
| Leaking water from bottom of unit | Machine Inlet connection is defective | Check the Machine Inlet at the back of the unit to ensure that water is not leaking from it. If the connection is leaking it will have to be replaced. |
| Leaking water from bottom of unit | Manifold Assembly is leaking water | Remove the front cover of the unit. If there is water leaking anywhere from the Manifold please |
| Pump housing is leaking water | ||
| Low pressure | Faucet not fully open or unit is not receiving a full volume of water | Open the faucet all the way. |
| Not building maximum pressure | Screen Filter is clogged | Clean the Screen filter |
| Irregular pressure | Gun or Hose failure | Replace Gun and/or Hose. |
| Kink in the Garden Hose or Hose is wrapped on a storage wheel | Unwrap the Garden Hose and lay it out flat to ensure that there are no kinks in the Hose. | |
| Water leaking from either Hose or Unit | Stop water from leaking before using the unit or contact us if you need assistance. | |
| Garden Hose length is too long | Shorten the length of the Garden Hose. | |
| We recommend a maximum length of 25 to 50 feet for City water supply and 30 feet for Well water supply. | ||
| Clogged Nozzle | Clean the Nozzle | |
| No water coming out of Wand | Gun/Hose Assembly is defective | Attach the Gun/Hose to the front of the unit with no wand attached to the Gun. |
| Squeeze the trigger of the gun to ensure that water comes out of the front of the Gun at a rate equal to the Garden Hose. If no water comes out of the Gun, remove the gun and the hose to ensure that water flows out of the pump. If it does, the gun will need to be replaced. | ||
| Trigger will not move | Gun Safety Lock in engaged | Release Safety Lock as instructed in Manual. |
| Unit will not start | Unit is not turned on | Press ON/OFF Switch into ON position. |
| Note: Unit will only start when trigger is depressed. | Loose or disconnected Plug | Reconnect Plug. |
| Unit stops while operating | Defective GFCI Plug | If the GFCI does not work it will need to be replaced. |
| Extension Cord length or gauge incorrect | Use proper Extension Cord | |
| Gun trigger not operating properly | ||
| Defective Gun | Remove the Gun and Hose assembly from the front of the unit. Aim water stream away from electric source and switch the unit into the ON position. If the unit starts and water comes out of the front, the Gun may need to be replaced. |
| Problem | Cause | Solution |
|---|---|---|
| The green “Ready” light is not illuminated. NOTE: The green “Read/’ light should illuminate when the machine is plugged in and the ON button is depressed. | No power | Check that the circuit is dedicated and rated at 15 amps or greater. |
| The yellow “Medium” light will not illuminate. NOTE: The yellow “Medium” light will only illuminate when using the dick*N*deanTM wand set to the “Medium Fan Spray” or “Detergent Spray” position ana the gun trigger | The Click-N-Clean™ is not set to the proper position. | Make sure that the Click-N-Clean™ wand is set to the “Medium Fan Spray” or “Detergent Spray” position. |
| Use of improper extension cord. | Use proper extension cord | |
| water is spraying from the nozzle. | Clogged nozzle | Clean nozzle |
| The blue “High” light will not illuminate. NOTE: The blue “High” light will only illuminate when using the Turbo lance, Flexi-lance, or Click-N-CleanTM wand set to the “High Pressure Fan Spray” position and the gun trigger is depressed, motor is running and water is spraying from the nozzle. | Faucet not fully open or unit is not receiving a full volume of water. | Ensure that the faucet is fully open. |
| Check garden hose connection and ensure that the garden hose meets criteria | ||
| Screen filter clogged. | Clean the screen filter | |
| Trigger will not move | Gun Safety Lock in engaged | Release Safety Lock |
| Unit will not start Note: Unit will only start when trigger is depressed. | Unit is not turned on | Press ON/OFF Switch into ON position. |
| Loose or disconnected Plug | Reconnect Plug. | |
| Unit stops while operating | Defective GFCI Plug | If the Plug does not work it will need to be replaced. |
| Extension Cord length or gauge incorrect | Use proper Extension Cord | |
| Gun trigger not operating properly | . | |
| Defective Gun | Remove the Gun and Hose assembly from the front of the unit. Aim water stream away from electric source and switch the unit into the ON position. If the unit starts and water comes out of the front, the Gun may need to be replaced. | |
| Tripped Pressure washer Thermal Switch | Allow to cool and restart unit. | |
| Defective ON/OFF Switch | ||
| Irregular Pressure | Gun or Hose failure | Replace Gun and/or Hose. |
| Kink in the Garden Hose or Hose is wrapped on a storage wheel | Unwrap the Garden Hose and lay it out flat to ensure that there are no kinks in the Hose. | |
| Water leaking from either Hose or Unit | Stop water from leaking before using the unit or contact us if you need assistance. | |
| Garden Hose length is too long | Shorten the length of the Garden Hose. We recommend a maximum length of 25 to 50 feet for City water supply ana 30 feet for Well water supply. | |
| Clogged Nozzle | Clean the Nozzle | |
| Air in Pump | Let Pressure washer run with Gun trigger depressed and Wand removed until a steady stream of water is released. | |
| No Wand attached to the front of the Gun | Attach either the Click-N-Clean™ or Turbo Wand to the gun. (High Pressure in created with the Wand and not the Gun). | |
| No water ooming out of Wand | Clogged Nozzle | Clean Nozzle |
| Quick Connect is attached incorrectly | See section 3.2. To Attach Quick Connect properly, keep the outer collar of the Quick Connect held back while sliding the Quick Connect all the way forward against the Inlet Nipple and then release the collar to lock it into place. (The collar is spring loaded so if it is released too soon it will not lock into place). | |
| Sceen Filter is clogged | Clean the Sceen filter | |
| Kink in the Garden Hose or Hose is wrapped on a storage wheel | Unwrap the Garden Hose and lay it out flat to ensure that there are no kinks in the Hose. | |
| Gun/Hose – Leaking water | Gun/Hose will need to be replaced. Replacement parts are not available for the Gun/Hose. | |
| Leaking Oil from Pump | A small amount of leakage is normal | If leakage occurs please contact. |
| Leaking water from bottom of unit | Machine Inlet connection is defective | Check the Machine Inlet at the front of the unit to ensure that water is not leaking from it. If the connection is leaking it will have to be replaced.. |
| Pump housing is leaking water | ||
| Low pressure | Faucet not fully open or unit is not receiving a full volume of water | Open the faucet all the way. |
| Not building maximum Pressure | Screen Filter is clogged | Clean the Screen filter |
| Detergent Leak | Disconnected or Kinked Detergent Pick up Tube | Remove the front cover of the unit and check if the clear tube is still properly attached or kinked. If it is not attached then reconnect it or unkink it. |
| Reservoir Tank won’t hold Detergent | Chemical Tank Nipple Broken | The Chemical Tank Nipple is attached to the inside wall of the Reservoir Tank. |
| Detergent is not dispensing | Incorrect wand is attached to the Gun | Make sure that the Click-N-Clean™ wand is attached to the Gun and set in the “Detergent Spray” position Detergent will not dispense with the Turbo Wand |
| The Click-N*Clean™ wand is not set in the “Detergent Spray” position. | Turn the shaft of the wand until clicked into the “Detergent Spray” | |
| Nozzle is clogged with debris | Straighten out a paper clip and insert it into the tip of the Nozzle. Back flush the Nozzle with water | |
| Detergent to Water ratio | Adjust the Dial-N-Wash 2 dial to increase/decrease detergent flow. Most power washer chemicals are generally concentrated within that range so minimal adjustment is required. If you fed like you are using more detergent than is required lor the application you can dilute it with regular tap water |