Depending on the extent of a fault, repairs of vacuum cleaners can be assigned to a category of simple, medium and complex ones. There are mechanical and electric breakdowns. Only specialists of service centers are able to determine the complexity of repairs after certain diagnostics. The troubleshooting table with error codes for neato vacuum cleaners below is an excellent assistant in this matter.
| What the screen says | What it means | What to do |
|---|---|---|
| A Software update is available. Please visit web support. | The software on your robot needs to be updated | If issue persists, please contact Neato Customer Care. Go to neatorobotics.com and click on Support for additional information. |
| Please open my dirt bin & push switch DOWN to ON. | The battery switch is set to OFF. the battery is not charging and the robot cannot run. | Open the dirt bin and push the battery switch DOWN to ON. Place the dirt bin back into robot and press OKAY to continue using. Make sure robot is fully charged before cleaning. Be sure to charge overnight the first time you charge the robot. |
| CLEANING SUSPENDED WHILE CHARGING | The robot needs to return to the charge base to recharge. When the robot is done charging it will return to where it left off to finish cleaning. | Let the robot return to the charge base to recharge. If it is already on the charge base, leave the robot on the charge base while it recharges. |
| LCD Message | Remedy |
|---|---|
| Dirt Bin Full | Empty dirt bin and replace into its slot. |
| Brush Stuck | Remove brush guard and clean all hair and debris from brush. Replace brush and guard and press START button to resume cleaning. |
| Bumper Stuck | Jiggle the bumper to loosen. |
| Brush Slip | Make sure all blades on the brush are in place and not worn down. Make sure the belt is on the end of the brush gear. |
| Cannot Charge | Make sure the changing cable is plugged into the base and wall. When vacuum is initially connected to the base, the status light will light up to let you know the power is on. |
| Battery at Minimum | Place vacuum on charging base to charge. |