Jenn-Air refrigerator troubleshooting

Any modern refrigerator is a complex system, where the majority of parts interact with each other. In case of damage of one part, the entire system can fall out, if a breakdown is not corrected in time. The diagnostics of malfunction contributing to the further professional repairs of a refrigerator is the key objective of troubleshooting tables with faults` codes for Jenn-Air refrigerators presented below.

Jenn-Air basic refrigerator troubleshooting

Jenn-Air manufactures high-end appliances, so a basic Jenn-Air refrigerator typically possesses a lot of innovative options, as well as stylish design. These fridges provide decent temperature performance and energy efficiency, while the noise level is rather low.

PROBLEMPOSSIBLE CAUSESWHAT TO DO
Freezer control and lights are on, but compressor Is not operatingRefrigerator is in defrost mode.Normal operation.
Wait 40 minutes to see if refrigerator restarts.
Temperature-controlled drawers are too warmControl settings are too low.See pages 10,11 and 12 to adjust controls.
Freezer controls are set too low.See pages 10,11 and 12 to adjust controls.
Drawer is improperly positioned.See page 16 to verify drawer positioning.
Refrigerator does not operateRefrigerator is not plugged in.Plug in refrigerator.
Touch temperature controls are set toSee pages 10,11 and 12 to adjust controls.
Fuse is blown, or circuit breaker needs to be reset.Replace any blown fuses.
Check circuit breaker and reset, if necessary.
Power outage has occurred.Call local power company listing to report outage.
Refrigerator still won’t operateRefrigerator is malfunctioning.Unplug refrigerator and transfer food to another refrigerator. If another refrigerator is not available, place dry ice in freezer section to preserve food. Warranty does not cover food loss.
Contact service for assistance.
Food temperature is too coldCondenser coils are dirty.Clean according to the chart on page 26.
Refrigerator or freezer controls are set too high.See page 8 to adjust controls.
Food is too close to upper left air inlet.Relocate food.
Food temperature is too warmDoor is not closing properly.Refrigerator is not level. See page 9 for details on how to level your refrigerator.
Check gaskets for proper seal. Clean, if necessary, according to the chart on page 26.
Check for internal obstructions that are keeping door from closing properly (j.e. improperly closed drawers, ice buckets, oversized or improperly stored containers, etc.)
Controls need to be adjusted.See pages 10,11 and 12 to adjust controls.
Condenser coils are dirty.Clean according to the chart on page 26.
Rear air grille is blocked.Check the positioning of food items in refrigerator to make sure grille is not blocked. Rear air grilles are located under crisper drawers.
Door has been opened frequently, or has been opened for long periods of time.Reduce time door is open. Organize food items efficiently to assure door is open for as short a time as possible.
Food has recently been added.Allow time for recently added food to reach refrigerator or freezer temperature.
Refrigerator has an odorOdor producing foods should be covered or wrapped.Clean according to instructions on page 26.
The interior needs cleaning.
Water droplets form on outside of refrigeratorDoor gaskets are not sealing properly.Clean according to the chart on page 26.
Humidity levels are high.Normal during times of high humidity.
Controls require adjustment.See pages 10,11 and 12 to adjust controls.
Water droplets form on inside of refrigeratorHumidity levels are high or door has been been opened frequently.Reduce time door is open. Organize food items efficiently to assure door is open for as short a time as possible.
Door gaskets are not sealing properly.Clean according to the chart on page 26.
Refrigerator or ice maker makes unfamiliar sounds or seems too loudNormal operation.See page 30.
Temperature- controlled drawer and/or crisper drawer do not close freelyContents of drawer, or positioning of items in the surrounding compartment could be obstructing drawer.Reposition food items and containers to avoid interference with the drawers.
Drawer is not in proper position.See page 16 for proper drawer placement.
Refrigerator is not level.See page 9 for details on how to level your refrigerator.
Drawer channels are dirty.Clean drawer channels with warm, soapy water. Rinse and dry thoroughly.
Apply a thin layer of petroleum jelly to drawer channels.
Refrigerator runs too frequentlyDoors have been opened frequently or for long periods of time.Reduce time door is open. Organize food items efficiently to assure door is open for as short a time as possible.
Allow interior environment to adjust for period the door has been opened.
Humidity or temperature in surrounding area is high.Normal operation.
Food has recently been added.Allow time for recently added food to reach refrigerator or freezer temperature.
Refrigerator is exposed to heat by environment or by appliances nearby.Evaluate your refrigerator’s environment. Refrigerator may need to be moved to run more efficiently.
Condenser coils are dirty.Clean according to the chart on page 26.
Controls need to be adjusted.See pages 10,11 and 12 to adjust controls.
Door is not closing properly.Refrigerator is not level, see page 9 Leveling.
Check for internal obstructions that are keeping door from closing properly [i.e. improperly closed drawers, ice buckets, oversized or improperly stored containers, etc.)
Door gaskets are not sealing properly.Cleaning according to the chart on page 26.
No indicator lights are lit on dispenser controlFreezer door is not closed.Verify that freezer door is closed. Power is removed from the control when freezer door is opened.
Refrigerator is not plugged in.Plug in refrigerator.
Fuse is blown, or circuit breaker needs to be reset.Replace any blown fuses. Check circuit breakers for any tripped circuits.
Power outage has occurred.Call local power company listing to report outage.
Refrigerator is in Sabbath Mode (select models).See Sabbath Mode page 19.
Ice or water are not dispensed when pads are pressedFreezer door is not closed.Verify that freezer door is closed. Power is removed from the control when freezer door is opened.
Controls are in lock mode (select models).See Dispenser Lock page 19.
Water tank is filling.At initial use, there is an approximate one- to two- minute delay in dispensing while the internal water tank is filling.
Ice bin not installed properly.Reinstall ice bin, see page 16.
Ice maker has just been installed or a large amount of ice has been used.Wait 24 hours for ice production to begin or for ice maker to restock after emptied.
Water pressure is to low.Water pressure must be between 35 to 100 pounds per square inch to function properly. A minimum pressure of 35 pounds per square inch is recommended for refrigerators with water filters.
Water filter is clogged or needs to be changed.Change water filter (see page 20).
Ice maker is not producing enough ice or ice is malformedIce maker has just been installed or a large amount of ice has been used.Wait 24 hours for ice production to begin or for ice maker to restock after emptied.
Water pressure is too low.Low water pressure can cause valve to leak. Water pressure must be between 35 to 100 pounds per square inch to function properly. A minimum pressure of 35 pounds per square inch is recommended for refrigerators with water filters.
Water filter is clogged or needs to be changed.Change water filter (see page 20).
Ice maker is not producing iceIce maker arm is up.Confirm ice maker arm is down. See Automatic Ice Maker page 17.
Household water supply is not reaching water valve.See Connecting the Water Supply pages 4 and 5.
Copper tubing has kinks.Turn off water supply and remove kinks.
If kinks cannot be removed, replace tubing.
Water pressure is too low.Water pressure must be between 35 to 100 pounds per square inch to function property. A minimum pressure of 35 pounds per square inch is recommended for refrigerators with water filters.
Check freezer temperature.See Temperature Controls pages 10.11 and 12 to adjust controls. Freezer must be between 0° to 2° F (-18° to - 17° C) to produce ice.
Ice bin is not installed properly.See Ice Storage Bin page 16.
Improper water valve was installed.See Connecting the Water Supply pages A and 5. Self-piercing and V' saddle valves cause low water pressure and may clog the line over time. The manufacturer is not responsible for property damage due to improper installation or water connection.
Water filter indicator light is redWater filter needs to be replaced.If filter is not available, replace with bypass filter. See Water Filter page 20.
Filter indicator sensor needs to be reset.See Filter Status Indicator Light page 19.
Ice forms in inlet tube to ice makerWater pressure is too low.Water pressure must be between 35 to 100 pounds per square inch to function property.
A minimum pressure of 35 pounds per square inch is recommended for refrigerators with water filters.
Saddle valve not open completely.Open saddle valve completely.
Freezer temperature is too high.See Temperature Controls pages 10.11 and 12. Freezer temperature should be between 0° to 2° F C-18° to -17° C).
Refrigerator is leaking waterPlastic tubing was used to complete water connection.The manufacturer recommends using copper tubing for installation. Plastic is less durable and can cause leakage. The manufacturer is not responsible for property damage due to improper installation or water connection.
Improper water valve was installed.See Connecting the Water Supply pages 4 and 5. Self- piercing and V saddle valves cause low water pressure and may clog the line over time. The manufacturer is not responsible for property damage due to improper installation or water connection.
Water flow is slower than normalWater pressure is too low.Water pressure must be between 35 to 100 pounds per square inch to function properly. A minimum pressure of 35 pounds per square inch is recommended for refrigerators with water filters.
Saddle valve not open completely.Open saddle valve completely.
Improper saddle valve was installed.See Connecting the Water Supply pages 4 and 5. Self- piercing and V saddle valves cause low water pressure and may clog the line over time. The manufacturer is not responsible for property damage due to improper installation or water connection.
Copper tubing has kinks.Turn off water supply and remove kinks. If kinks cannot be removed, replace tubing.
Water filter is clogged or needs to be changed.Change water filter (see page 20).
Water valve not opened completely.Open water valve completely and check for leaks. The minimum flow at dispenser is approximately 10 fluid ounces in nine seconds with a new filter in place or approximately 10 fluid ounces in five seconds without a filter.
Dispenser water is not coldRefrigerator has been recently installed.Allow approximately 12 hours for water in holding tank to chill.
Water supply in holding tank has been depleted.
Water appears cloudyAir or air bubbles in water.This is normal when first using the dispenser and will disappear with use.
Particles in water and/or ice cubes.Carbon dust from water filter cartridge.Initial water ejected through cartridge may contain harmless carbon dust flushed from cartridge. Will disappear after the first few uses.
Concentrations of minerals in water will form particles when water becomes frozen and melts.Particles are not harmful and naturally occur in water supplies.

Jenn-Air Luxury series refrigerator troubleshooting

Being a part of the Whirlpool corporation, the Jenn-Air brand has all that is necessary for creating high-end refrigerator appliances. The Luxury series is comprised of side-by-side refrigerators featuring all the bells and whistles.

SymptomPossible CausesCorrective Action
Unit does not runNo power to unitCheck for power at outlet. Check fuse box/circuit breaker for blown fuse or tripped breaker. Replace or reset.
Faulty power cordCheck with test light at unit; if no circuit and current is indicated at outlet, replace or repair.
Low voltageCheck input voltage for proper voltage. Take appropriate action to correct voltage supply problem.
Faulty compressorCheck compressor motor windings for opens/shorts. Perform compressor diagnostic test Replace if necessary.
Refrigerator section too warmExcessive door openingConsumer education
Overloading of shelvesConsumer education
Warm or hot foods placed in cabinetConsumer education
Cold control set too warmSet control to colder setting.
Poor door sealLevel cabinet. Adjust hinges. Replace gasket.
Refrigerator airflowCheck auto damper is opening by removing grille. With door open, damper should open. Replace if faulty.
Interior light remains onCheck switch. Replace if necessary.
Faulty condenser fan or evaporator fanCheck fan and wiring. Replace if necessary.
Faulty compressorReplace compressor.
Refrigerator section too coldRefrigerator temperature control set too coldAdjust refrigerator temperature control.
Refrigerator airflow not properly adjustedCheck air flow.
Freezer and refrigerator sections tooTemperature controls set too warmReset temperature controls.
warmPoor door sealLevel cabinet. Adjust hinges. Replace gasket.
Dirty condenser or obstructed grilleCheck condenser and grille. Clean.
Faulty controlTest control. Replace if failed.
Refrigerant shortage or restrictionCheck for leak or restriction. Repair, evacuate and recharge system.
Freezer section too coldFreezer temp control set too coldAdjust freezer temperature control.
Faulty controlTest control. Replace if failed.
Unit runs continuouslyTemperature control set too coldAdjust temperature control.
Dirty condenser or obstructed grilleCheck condenser and grille. Clean.
Poor door sealLevel cabinet. Adjust hinges. Replace gasket.
Interior light remains onCheck switch. Replace if necessary.
Faulty condenser fan or evaporator fanCheck fan and wiring. Replace if necessary.
Faulty controlTest control. Replace if failed.
Refrigerant shortage or restrictionCheck for leak or restriction. Repair, evacuate and recharge system.
Refrigerant overchargeCheck for overcharge. Evacuate and recharge system.
Air in systemCheck for low side leak. Repair, evacuate and recharge system.
Noisy operationLoose flooring or floor not firmRepair floor or brace floor.
Cabinet not levelLevel cabinet.
Tubing in contact with cabinet, other tubing, or other metalAdjust tubing.
Drip pan vibratingAdjust drain pan.
Fan hitting another partEnsure fan properly aligned and all attaching hardware and brackets are tight and not worn. Tighten or replace.
Worn fan motor bearingsCheck motor for loss of lubricant or worn bearings. Replace if necessary.
Compressor mounting grommets worn or missing. Mounting hardware loose or missingTighten hardware. Replace grommets if necessary.
Free or loose parts causing or allowing noise during operationInspect unit for parts that may have worked free or loose or missing screws. Repair as required.
Frost or ice on evaporatorDefrost thermostat faultyCheck defrost thermostat. Replace if failed.
Evaporator fan faultyCheck fan motor. Replace if failed.
Defrost heater remains openCheck defrost heater continuity. Replace if failed.
Defrost control faultyCheck control and replace if failed.
Open wire or connectorCheck wiring and connections. Repair as necessary.
Refrigerant shortage or restrictionCheck for leak or restriction. Repair, evacuate and recharge system.
Supply voltage out of specificationCheck input voltage. Correct any supply problems.
Faulty fan motorCheck fan motor. Replace if failed.
Restricted air flowCheck condenser and grille for dirt. Clean.
Refrigerant shortage or restrictionCheck for leak or restriction. Repair, evacuate and recharge system.

Jenn-Air UNDER COUNTER refrigerator troubleshooting

Currently there are four under-counter refrigerators among appliances produced by the Jenn-Air brand. Several models were discontinued. Under-counter refrigerators are built-in appliances with optional custom panels that blend into cabinetry.

PROBLEMPOSSIBLE CAUSE/SOLUTIONS
Odor in refrigerator• Interior needs cleaning.
Noisy operation• Refrigerator not level.
• Weak floor.
Refrigerator cabinet vibrates• Refrigerator not level.
• Weak floor.
Refrigerator light not working• Bulb burned out.
• No power at outlet
Appliance will not run• Temperature control turned to OFF.
• Line cord not plugged in.
• No power to electrical outlet.
• House fuse blown.
Appliance runs long• Prolonged door openings.
• Control set too cold.
• Condenser needs cleaning.
Moisture collects inside• Too many door openings.
• Hot, humid weather increases condensation.
Moisture collects on outside surface• Hot, humid weather increases condensation. As humidity decreases, moisture will disappear.
• Control improperly set.
Interior too hot/too cold• Control improperly set.
• Temperature is being checked with a faulty thermometer.